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- Tasks: Plan and coordinate daily schedules for trade operatives to maximise efficiency.
- Company: Join a dynamic team focused on delivering excellent service and improving community living.
- Benefits: Enjoy a supportive work environment with opportunities for career growth and development.
- Why this job: Make a real impact by enhancing service delivery while working in a collaborative atmosphere.
- Qualifications: Experience in a fast-paced office, strong IT skills, and excellent communication abilities required.
- Other info: This is a full-time, permanent position based in Eastleigh.
The predicted salary is between 22700 - 32900 £ per year.
Scheduling Operations Planner
Location:Eastleigh
Salary:£28,309.83
Contract Type:Full time, permanent position
We are looking for aScheduling Operations Plannerto join our team. This role is responsible for planning and coordinating the working day of trade operatives to ensure all responsive works are assigned efficiently. The position focuses onmaximising productivity, reducing costs, and maintaining high standards of customer service, while ensuring health and safety and vulnerability considerations are met.
Responsibilities:
- Manage and oversee multiple diaries, ensuring operatives have optimised schedules with minimal travel time
- Coordinate and schedule repairs, ensuring jobs are allocated to the right trade at the right time
- Deliver excellent customer service by responding to queries and ensuring jobs are completed efficiently
- Handle inbound and outbound calls and emails to confirm appointments, resolve scheduling conflicts, and liaise with operatives, contractors, and residents
- Prioritise emergency repairs and overdue services in line with service level agreements
- Arrange follow-up visits where necessary and coordinate materials, scaffolding, and equipment with suppliers and contractors
- Ensure operatives are aware of flagged properties and customer vulnerabilities
- Maintain accurate records, update job statuses, and generate reports to track scheduling performance
Requirements:
- Experience working in a fast-paced office environment with reactive priorities
- Strong IT skills, including proficiency in Microsoft Office (Outlook, Word, Excel, Teams)
- Excellent written and verbal communication skills, with the ability to engage with different stakeholders
- Strong organisational skills and attention to detail, with the ability to prioritise tasks effectively
- Ability to work both independently and as part of a team
- Understanding of compliance processes and adherence to legal and health and safety requirements
What We Offer:
- A collaborative and supportive team environment
- Opportunities for career growth and development
- A role where you can directly contribute to improving service delivery for residents
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Scheduling Operations Planner employer: Goodman Masson Limited
Contact Detail:
Goodman Masson Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduling Operations Planner
✨Tip Number 1
Familiarise yourself with scheduling software and tools commonly used in the industry. Being able to demonstrate your proficiency in these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily involves engaging with various stakeholders. Practising how to handle difficult situations or queries can help you showcase your ability to maintain high standards of service.
✨Tip Number 3
Prepare examples from your past experiences that highlight your organisational skills and ability to manage multiple priorities. Being ready to discuss specific scenarios will demonstrate your capability to excel in a fast-paced environment.
✨Tip Number 4
Research the company culture and values at StudySmarter. Understanding our mission and how we operate can help you align your answers during the interview, showing that you're a great fit for our team.
We think you need these skills to ace Scheduling Operations Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling, planning, and customer service. Use specific examples that demonstrate your ability to manage multiple tasks and prioritise effectively.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Scheduling Operations Planner role. Emphasise your organisational skills, IT proficiency, and experience in a fast-paced environment.
Showcase Communication Skills: In your application, provide examples of how you've successfully communicated with various stakeholders. This could include handling queries or resolving conflicts, which is crucial for this role.
Highlight Compliance Knowledge: Mention any experience you have with compliance processes, health and safety regulations, or similar requirements. This will show that you understand the importance of these aspects in the role.
How to prepare for a job interview at Goodman Masson Limited
✨Showcase Your Organisational Skills
As a Scheduling Operations Planner, you'll need to manage multiple diaries and prioritise tasks effectively. Be prepared to discuss specific examples from your past experiences where you successfully organised schedules or managed competing priorities.
✨Demonstrate Your IT Proficiency
Since strong IT skills are essential for this role, make sure to highlight your experience with Microsoft Office, especially Outlook, Word, and Excel. You might even want to mention any specific projects where you used these tools to improve efficiency.
✨Emphasise Customer Service Experience
This position requires excellent customer service skills. Be ready to share instances where you handled customer queries or resolved conflicts, showcasing your ability to maintain high standards of service while managing scheduling tasks.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-time scenarios, such as handling emergency repairs or scheduling conflicts. Practising responses to these types of questions can help you demonstrate your quick thinking and adaptability.
