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- Tasks: Manage rent accounts and support tenants with queries in a collaborative team.
- Company: A tenant-focused housing provider committed to affordable, quality homes.
- Benefits: Opportunity for career growth and a welcoming work environment.
- Why this job: Make a real difference in your community while maximising rental income.
- Qualifications: Experience in income management and strong customer service skills.
- Other info: Minimum 6-month contract with potential for extension.
The predicted salary is between 36000 - 60000 £ per year.
A collaborative and tenant focused housing provider in London is looking to take on a Rent Recovery Officer in their welcoming team environment. They believe in affordable, good quality houses and are committed to making a difference to their customers and communities in the local area. They are looking to bring someone in for a minimum of 6 months with the high likelihood it is extended further. The candidate will manage their patch of properties and be responsible for maximising rental income whilst providing great customer support.
Responsibilities
- Lead on rent accounts and be the point of contact for tenants for queries
- Maximise income recovery through intervention
- Follow landlord approved escalation processes and procedures
- Hit personal and team KPI’s and help with the take-up of Universal Credit
Requirements
- Knowledge of income management and relevant housing legislation
- Understanding of welfare benefits and use of financial records and IT systems
- Strong customer service and working well in a team environment
- Ability to communicate effectively with both internal and external stakeholders
If you are looking for your next role and are experienced in Rental Income Recovery, please apply ASAP.
Income / Rent Recovery Officer in London employer: Goodman Masson Limited
Contact Detail:
Goodman Masson Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income / Rent Recovery Officer in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since this role is all about tenant focus, think of examples from your past experiences where you've gone above and beyond for customers.
✨Tip Number 3
Showcase your skills! If you’ve got experience with income management or welfare benefits, be ready to discuss how you’ve used these in previous roles. Highlighting your knowledge will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces in our welcoming team environment!
We think you need these skills to ace Income / Rent Recovery Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in income management and customer service. We want to see how your skills align with the role of a Rent Recovery Officer, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about affordable housing and how you can contribute to our team. Keep it friendly and professional, just like us!
Showcase Your Knowledge: Demonstrate your understanding of housing legislation and welfare benefits in your application. We’re looking for someone who knows their stuff, so don’t hesitate to mention any relevant training or experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Goodman Masson Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of income management and housing legislation. Familiarise yourself with welfare benefits and how they impact tenants. This will show that you're not just interested in the role, but that you understand the nuances of the job.
✨Show Off Your Customer Service Skills
Since this role is all about providing great support to tenants, be ready to share examples of how you've successfully handled customer queries in the past. Think of specific situations where you went above and beyond to help someone out.
✨Team Player Vibes
This company values collaboration, so highlight your experience working in a team. Share stories that demonstrate how you’ve contributed to team goals or helped colleagues achieve their targets. It’s all about showing that you can work well with others!
✨Prepare for KPI Discussions
Understand what KPIs are relevant to the role and think about how you’ve met or exceeded similar targets in previous positions. Be ready to discuss your strategies for maximising rental income and how you plan to hit those targets in this new role.
