Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a high-performing team to deliver top-notch maintenance services across multiple residential sites.
- Company: Join a leading social housing organisation in London focused on community impact.
- Benefits: Competitive daily rate, dynamic work environment, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while driving operational excellence.
- Qualifications: Proven experience in managing teams and budgets in maintenance or construction.
- Other info: Collaborative culture with a focus on continuous improvement and customer satisfaction.
Goodman Masson are currently working with a social housing organisation in London to recruit for an interim Operations Manager / Head of Repairs.
We are seeking an experienced Operations Manager/ Head of Repairs to lead and manage a high‐performing team responsible for delivering a responsive maintenance service across a multi-site residential portfolio. This is a senior operational role with responsibility for ensuring efficiency, compliance, and excellent customer outcomes across all responsive and planned maintenance works.
Role Purpose
Reporting to the senior leadership team, you will take ownership of the operational delivery of responsive and planned works, ensuring services are efficient, customer-focused, and aligned with organisational priorities. You will lead, support, and challenge managers and supervisors, driving continuous improvement and operational excellence across the service.
Key Responsibilities
- Lead and manage teams across multiple workstreams to deliver responsive, planned, and remedial maintenance services
- Oversee scheduling, inspection, and post-inspection processes to ensure high-quality service delivery
- Manage subcontractors, suppliers, and contractor relationships to achieve agreed performance standards
- Monitor operational budgets, material usage, and cost efficiency across the service
- Ensure teams operate in line with health, safety, compliance, and regulatory requirements, including asbestos management and risk assessments
- Deputise for senior leadership as required
- Report operational and financial performance internally and externally, providing insight to inform decision‐making
- Foster collaboration across departments, stakeholders, and residents to achieve service excellence
- Promote a culture of accountability, continuous improvement, and high‐quality customer service
Required Skills & Experience
- Significant experience leading multi‐disciplinary teams in a residential maintenance, construction, or similar operational environment
- Experience managing large budgets (c. £10–15m)
- Strong operational insight, with a track record of innovation and process improvement
- Knowledge of Health & Safety regulations, risk assessments, and method statements
- Understanding of asbestos policy and procedures
- Excellent communication, numeracy, IT, and stakeholder management skills
- Relevant HND, degree, or equivalent experience in a construction, property, or engineering discipline
If this role is of interest, please email over your CV to billy.york@goodmanmasson.com
Head of Repairs in London employer: Goodman Masson Limited
Contact Detail:
Goodman Masson Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Repairs in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and maintenance sectors. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and operational excellence. Tailor your responses to show how your experience aligns with their goals.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams to success in previous roles. Highlight your ability to drive continuous improvement and manage budgets effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Head of Repairs in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Repairs role. Highlight your experience in managing multi-disciplinary teams and any relevant operational achievements that align with the job description.
Showcase Your Skills: Don’t forget to showcase your skills in budget management and health & safety regulations. We want to see how you’ve successfully handled large budgets and ensured compliance in previous roles.
Be Clear and Concise: When writing your application, be clear and concise. Use bullet points where possible to make it easy for us to see your key achievements and responsibilities at a glance.
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Goodman Masson Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of residential maintenance and construction. Understand the key responsibilities of the role, especially around managing teams and budgets. Being able to discuss specific examples from your past experience will show that you're not just familiar with the concepts but have successfully implemented them.
✨Showcase Your Leadership Skills
As a Head of Repairs, you'll need to demonstrate your ability to lead and manage multi-disciplinary teams. Prepare examples of how you've driven continuous improvement and operational excellence in previous roles. Think about challenges you've faced and how you overcame them while keeping your team motivated.
✨Understand Compliance Inside Out
Familiarise yourself with health and safety regulations, risk assessments, and asbestos management policies. Be ready to discuss how you've ensured compliance in your previous roles and how you would approach these issues in this new position. This shows that you take safety seriously and understand its importance in the operational environment.
✨Engage with Stakeholders
Collaboration is key in this role, so think about how you've worked with various stakeholders in the past. Prepare to discuss how you've fostered relationships with subcontractors, suppliers, and residents to achieve service excellence. Highlighting your communication skills will be crucial in demonstrating your fit for the role.
