At a Glance
- Tasks: Lead a dedicated team to deliver high-quality supported accommodation services.
- Company: Well-established not-for-profit housing association making a real difference.
- Benefits: Competitive salary, career development, and the chance to impact lives positively.
- Other info: Join a values-driven organisation with a commitment to excellent customer service.
- Why this job: Shape the future of supported housing while driving operational performance.
- Qualifications: Experience in managing supported housing and leading teams required.
The predicted salary is between 40000 - 42000 £ per year.
Supported Housing Services Manager
Location
Luton, Bedfordshire
Salary
- £40,000 - £42,000
- Permanent | Full-time
- We are working with a well-established not-for-profit housing association to recruit a
Hostel Services Manager to lead the effective delivery and development of its supported accommodation services across Luton.
This is a key management position with responsibility for ensuring customers receive safe, secure and high-quality accommodation alongside effective, person-centred support.
The Opportunity
This is an excellent opportunity for an experienced
Hostel Services Manager, Supported Housing Manager or Housing Services Manager to take ownership of a key service, lead a dedicated team and help shape the future delivery of supported accommodation.
If you are looking for a role where you can make a genuine difference to customers while driving operational performance and service improvement, we would be keen to hear from you.
The Role
As Supported Housing Services Manager, you will
- Lead, manage and develop a team of
Team Leaders, Coordinators and Support Coaches .
- Have overall oversight of the safe, secure and effective management of supported accommodation.
- Promote a trauma-informed and psychologically informed approach across the service.
- Set clear objectives and performance measures, driving accountability and continuous improvement.
- Monitor key performance indicators including voids, rent collection, arrears, customer satisfaction and tenancy sustainment .
- Ensure safeguarding concerns, complaints and operational risks are managed effectively.
- Maintain high standards of housing management, support delivery, record keeping and internal auditing.
- Work closely with Finance, Property and Housing teams to ensure effective management of income, repairs, compliance and voids.
- Build strong relationships with local authorities, community organisations, partner agencies and external stakeholders .
- Identify opportunities for grants, tenders and service development, supporting bids and submissions where appropriate.
- Ensure services comply with relevant legislation, regulation, policies and best practice.
- Take accountability for service budgets, income management and financial performance.
- Produce regular performance reports, identifying areas for improvement and taking appropriate action.
- Contribute to the wider
Homes with Support strategy and organisational objectives.
About You
- We are looking for an experienced housing or supported housing professional with:
- Experience managing supported housing, hostel or similar services .
- Proven experience of leading, motivating and developing teams.
- Strong knowledge of housing management, tenancy sustainment and safeguarding .
- Experience managing budgets, KPIs, performance and operational risk.
- A good understanding of relevant housing legislation, regulation and best practice.
- Experience working with local authorities and external support agencies .
- Excellent written and verbal communication skills.
- A proactive, organised and solutions-focused approach.
- Resilience and the ability to manage complex and challenging situations.
- A genuine commitment to delivering excellent customer service and positive outcomes.
- Apply
If you're an ambitious housing profesisonal looking to make a lasting impact within a values-driven housing association, we'd love to hear from you.
For a confidential discussion and further information, please contact
Supported Housing Services Manager in Luton employer: Goodman Masson Careers
Goodman Masson is an exceptional employer, offering a dynamic work environment in the heart of London where you can truly make a difference in social housing. With a strong focus on employee development and a culture that values collaboration and innovation, you'll have the opportunity to lead impactful projects that enhance community living standards while enjoying competitive rates and flexible working arrangements. Join us to be part of a team dedicated to improving homes and ensuring safety for residents, all while advancing your career in a supportive and rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Supported Housing Services Manager in Luton
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Goodman Masson Careers.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Goodman Masson Careers.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Goodman Masson Careers.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Goodman Masson Careers. Apply directly through us to stand out!
We think you need these skills to ace Supported Housing Services Manager in Luton
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Goodman Masson Careers. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Supported Housing Services Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Goodman Masson Careers
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Goodman Masson Careers. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
