Tenancy Sustainment Officer
A respected housing provider committed to delivering high-quality housing services and supporting residents to maintain safe, secure and sustainable tenancies. They place residents at the heart of everything they do and are seeking an experienced professional to join their Rental Income and Housing Management team.
This is an excellent opportunity for someone with a strong background in tenancy sustainment, welfare benefits and financial inclusion who is passionate about making a meaningful difference within local communities.
The Role
As the Tenancy Sustainment Officer, you will play a pivotal role in supporting vulnerable residents to sustain their tenancies through specialist welfare advice, income maximisation and tailored support. Managing your own case-load, you will work closely with internal teams and external agencies to identify barriers, develop support plans and deliver practical solutions that improve residents' financial well-being and independence.
Key Responsibilities
- Manage a high-volume case-load of vulnerable residents, delivering tailored tenancy sustainment and financial inclusion support.
- Complete holistic assessments, home visits, risk assessments and personalised support plans to help residents maintain independent living.
- Provide expert advice on Housing Benefit, Universal Credit, welfare benefits, Discretionary Housing Payments, Household Support Fund applications and income maximisation opportunities.
- Work collaboratively with housing teams, local authorities and external agencies, managing referrals and coordinating support for residents with complex needs.
- Maintain accurate case records, contribute to performance targets, deliver excellent customer service and support colleagues through training and knowledge sharing where required.
Key Requirements
- Previous experience within housing management, tenancy sustainment, welfare benefits or financial inclusion.
- Excellent working knowledge of Housing Benefit, Universal Credit and wider welfare benefit legislation.
- Proven experience supporting vulnerable residents, including individuals with complex needs, safeguarding concerns.
- Strong case management, communication and partnership-working skills, with the ability to manage a busy and varied workload.
- A proactive, empathetic and solution-focused approach, with a genuine passion for improving resident outcomes and sustaining tenancies.
If you have the relevant experience and would like to be considered, please apply ASAP. Due to the urgency of this vacancy, interviews will be arranged as suitable applications are received, so early applications are strongly encouraged.
Tenancy Sustainment Officer in London employer: Goodman Masson Careers
Goodman Masson is an exceptional employer, offering a dynamic work environment in the heart of London where you can truly make a difference in social housing. With a strong focus on employee development and a culture that values collaboration and innovation, you'll have the opportunity to lead impactful projects that enhance community living standards while enjoying competitive rates and flexible working arrangements. Join us to be part of a team dedicated to improving homes and ensuring safety for residents, all while advancing your career in a supportive and rewarding setting.
