At a Glance
- Tasks: Lead digital and operational systems for impactful humanitarian action.
- Company: Join Start Network, a global leader in humanitarian innovation.
- Benefits: Competitive salary, hybrid working, and opportunities for international travel.
- Other info: Be part of a values-driven culture with excellent career growth.
- Why this job: Make a real difference by transforming operations and digital strategies.
- Qualifications: Proven leadership in digital transformations and strong team management skills.
The predicted salary is between 62415 - 64058 £ per year.
Salary: £62,415 - £64,058.
Location: London – Hybrid Working.
Contract: Full-time (35 hours/week), Permanent
Line Manager: Director of People Operations and Assurance
Line Reports: Digital Delivery Lead, Operations Manager, Organisational Strengthening Manager, Data Manager
About Start Network
Start Network is a global network of over 150 local, national, and international NGOs. We act as a catalyst for system-level change to improve the efficiency, effectiveness, and ethics of humanitarian action. By devolving power, resources, and decision-making to locally led networks and hubs, we build early financing systems and community-led solutions that anticipate and respond to crises.
The Role
We are seeking a strategic, forward-thinking Head of Digital & Operations to lead our operational and digital systems. You will oversee the continuous improvement of our infrastructure, ensuring our programme teams, local hubs, and network members have scalable, compliant, and user-centred support. As Start Network’s senior digital sponsor, you will own our digital and data roadmap, embed cyber security controls, strengthen operational resilience, and drive cross-organisational transformation.
Key Responsibilities
- Strategic Leadership: Lead the Digital and Operations function, oversee its budget, sit on the Senior Management Group, and advise the Senior Leadership Team and Board Committees.
- Digital Strategy & Governance: Own the technology, data, and digital strategy. Provide senior oversight of digital architecture, system integrations, AI/automation ethics, GDPR, and cyber security.
- Operations & Resilience: Evolve the organisation's operating model. Oversee frameworks for procurement, travel, security, facilities, and business continuity planning.
- Programme Operations: Oversee the operational support models for key funds and initiatives (Start Fund, Start Ready, anticipatory action). Provide senior decision support on complex issues including hosting, compliance, safeguarding, and donor requirements.
- Team Management: Line-manage, coach, and develop a high-performing team of specialists while fostering an inclusive, values-driven culture.
- Rota Responsibilities: Participate in a weekend and holiday rota for smooth programme delivery (Start Fund/Start Ready) and on-call travel/security support.
Essential Criteria:
- Proven experience leading large-scale digital and operational transformations in complex, multi-stakeholder organisations.
- Expertise in technology strategy development, cyber security, IT service management, and modern digital architecture.
- Demonstrated ability to build strong data governance, reporting, and insight capabilities.
- Experience designing multi-geography operational frameworks, policies, and risk mitigation strategies.
- Strong leadership track record in change management, stakeholder influence, and team coaching.
Desirable Criteria:
- Background in the humanitarian, international development, or charity sectors.
- Experience working with Board committees, executive teams, and managing complex third-party vendor relationships.
- Proficiency in Start Network working languages in addition to English.
Travel
This role involves up to 4 weeks of international travel per year to conferences, Start Network hubs, or countries of operation.
Timeline:
- Applications close on Monday 5 October.
- 1 Stage Interviews scheduled for w/c 12 October.
To apply for the role or for an informal discussion, please reach out to Daniel Kelner at Goodman Masson, who are our exclusive recruitment partner for this position.
Head of Digital and Operations in London employer: Goodman Masson Careers
Goodman Masson is an exceptional employer, offering a dynamic work environment in the heart of London where you can truly make a difference in social housing. With a strong focus on employee development and a culture that values collaboration and innovation, you'll have the opportunity to lead impactful projects that enhance community living standards while enjoying competitive rates and flexible working arrangements. Join us to be part of a team dedicated to improving homes and ensuring safety for residents, all while advancing your career in a supportive and rewarding setting.
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