Disrepair Surveyor
The Disrepair Surveyor will provide specialist technical and surveying support across Westminster City Council’s housing stock, with a primary focus on housing disrepair, responsive repairs, building defects, damp and mould, leaks and insurance claims. The role will ensure defects are accurately diagnosed, works are properly specified and cases are resolved within legal and operational timescales, minimising risk and improving outcomes for residents.
The postholder will carry out pre- and post-inspections, investigate building defects and produce technical specifications and CPR35-compliant reports where required. They will manage disrepair cases through to completion, working closely with legal teams, residents and contractors to progress Schedules of Works, Court/Tomlin Orders and remedial works within agreed deadlines.
A key part of the role will be managing damp, condensation, leaks and water ingress, ensuring root causes are identified and appropriate remedial works are completed. The postholder will also identify recurring defects and investment requirements to inform planned and preventative maintenance programmes.
The role will include repairs contract and contractor management, including monitoring WIP, quality and performance, assessing variations, approving expenditure within delegated limits, managing follow-on works and ensuring contractors meet contractual and technical standards.
The postholder will work directly with residents and internal stakeholders, managing complaints, arranging inspections, providing updates and ensuring repairs are fully resolved. They will also support insurance claims by identifying insured works and providing technical information to the insurance and legal teams.
The role requires strong knowledge of housing disrepair, building defects, repairs surveying, contractor management and relevant housing legislation, alongside an understanding of HHSRS, the Housing Disrepair Protocol, Landlord & Tenant legislation, CDM and health & safety requirements.
Core responsibilities
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Manage housing disrepair cases from inspection through to resolution.
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Conduct pre/post inspections, defect diagnosis and technical reporting.
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Produce specifications and CPR35-compliant reports where required.
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Manage damp, condensation, leaks and water ingress cases.
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Oversee contractors, repairs, WIP, variations and quality.
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Support legal disrepair and insurance claims with technical evidence.
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Manage resident complaints and customer communication.
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Identify recurring defects and future investment/PPM requirements.
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Maintain accurate records and use performance data to improve services.
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Ensure works meet contractual, technical, health & safety and legal requirements.
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Manage delegated repair expenditure and deliver value for money.
The key profile: a social housing/property surveyor with strong disrepair experience, capable of inspecting homes, diagnosing defects, specifying remedial works, managing contractors and confidently working alongside legal teams on housing disrepair cases.
StudySmarter Expert Advice🤫
We think this is how you could land Disrepair Surveyor in London
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Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
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Tailor Your Documents for the Job:Every application should feel personal. When applying for the Disrepair Surveyor role at Goodman Masson Careers, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Goodman Masson Careers
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In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Goodman Masson Careers operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
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Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
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In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Goodman Masson Careers. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Goodman Masson Careers.
