Business Support Administrator in London

You’re the one who notices what needs doing… and does it! You thrive when you’re busy, juggling priorities, supporting people, and making sure things run smoothly behind the scenes. Our Business Support Administrator opportunity here at Goodman Jones LLP could be perfect for you. You’ll be joining a brilliant Business Support Team that sits right at the centre of the firm, supporting colleagues across the business and helping keep day‑to‑day operations running smoothly.

This is a fully office‑based role (five days a week), ideal for someone who enjoys being at the centre of a busy, collaborative firm. Working as part of a pooled Business Support function, no two days are quite the same. One moment you may be coordinating onboarding documentation, managing workflow requests and supporting billing processes, and the next helping with client meetings, office operations or wider administrative support across the firm.

A big part of your role will involve answering incoming calls and greeting visitors in our open‑plan office environment, immersed in the action rather than isolated behind a reception desk. No two days are the same, and you’ll be right in the middle of it all — keeping things organised, people supported and the office running smoothly.

What You’ll Be Doing

• Managing shared inboxes and workflow requests, prioritising queries, escalating issues where appropriate and helping coordinate work across the firm.
• Producing and formatting client documentation, engagement letters, correspondence and reports using Microsoft Word.
• Answering incoming calls from your desk, transferring them professionally and taking accurate messages where needed.
• Coordinating diaries, meetings and boardroom logistics, including refreshments, meeting set‑up and visitor coordination.
• Supporting KYC, AML and client onboarding administration through systems including First AML, while maintaining accurate records across Dynamics, APS, iManage and DocuSign.
• Assisting with billing administration and practice support processes, ensuring information is accurate and deadlines are met.
• Supporting the annual audit bank confirmation process using Confirmation.com.
• Maintaining spreadsheets, trackers and operational records using Excel and other firm systems.
• Handling incoming and outgoing post, deliveries, couriers and taxis.
• Supporting the smooth running of the office environment, including meeting spaces, hospitality areas, supplies and facilities coordination.
• Liaising professionally with suppliers, contractors, banks and external service providers.
• Supporting internal and external events, training sessions and social activities.
• Supporting administrative workflows across multiple digital systems and adapting positively to evolving technology, automation and AI‑enabled tools including Microsoft Copilot.

Whilst doing your role, you’ll be part of a friendly, collaborative and trusted team that really does make the firm work. No doubt you’ll quickly become one of the go‑to people in the office!

The Details

• Hours: 35 hours per week
• Contract: Permanent, full-time
• Location: Fitzrovia, London – office based, 5 days per week
• Benefits: 33 days’ annual leave, flexible bank holiday offering, above-average pension contribution, and much more.

Interview Process: Two‑stage process (initial discussion with the Talent Team, followed by an in‑person interview). Online skills assessments will take place before the second stage.

We’re looking for someone who has previous experience in a business support, operational administration, team support or professional services support role, is comfortable managing multiple priorities, balancing reactive requests alongside planned work and maintaining organisation during busy periods, has experience supporting multiple stakeholders within a fast‑paced office or professional‑services environment, produces accurate, professional and well‑presented work, communicates confidently and professionally with colleagues, clients, suppliers and external contacts, has strong organisational skills and uses initiative confidently to manage workload, solve problems and follow tasks through to completion, is comfortable working across multiple digital systems, workflows and administrative platforms, has good working knowledge of Microsoft Word, Outlook and Excel, including document formatting, spreadsheets and professional correspondence, is adaptable, proactive and enjoys working within a collaborative team environment, likes staying busy, and is flexible and willing to occasionally support client events or operational activities outside of regular working hours.

Desirable (not essential)

• Experience working within an accountancy practice or professional services environment.
• Familiarity with KYC, AML or client onboarding administration.
• Experience supporting billing, WIP or finance administration processes.
• Experience using systems such as APS, Dynamics, iManage, DocuSign or First AML.
• Experience using Microsoft Copilot or other AI‑enabled workplace tools.

Inclusion and Belonging

At Goodman Jones LLP, we’re committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe diversity brings fresh perspectives and ideas, driving innovation and excellence. We encourage applications from individuals of all backgrounds, experiences and identities, including those from underrepresented groups.

If our values resonate with you, we’d love to hear from you and help build a culture where everyone can thrive. Everyone who applies will receive a response.