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- Tasks: Help tenants secure their dream homes by processing referencing applications with accuracy.
- Company: Join Goodlord, a mission-driven company transforming the renting experience in the UK.
- Benefits: Enjoy 25 days holiday, mental health support, and a focus on personal development.
- Other info: Work in a vibrant environment with opportunities for growth and inclusivity.
- Why this job: Be part of a passionate team making a real difference in the rental market.
- Qualifications: Must have contact centre experience and a customer-centric mindset.
The predicted salary is between 22000 - 29000 £ per year.
Location
This role is based remotely with quarterly paid travel to either our London or Sheffield office.
Working hours
40 hours per week (Monday‑Friday, 9am‑6pm with very occasional Saturday working).
Salary
£25,500 (OTE of £27,500).
Start date
Must be able to start on Tuesday 11th November. Contact Centre experience is essential for this role.
Our mission
- Two in five people in the UK rent their homes. Goodlord\’s mission is to provide them with the best renting experience in the world.
- We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution.
- Like all scale‑ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350 Goodlordians supporting the mission.
The Opportunity
- Proactively work to progress referencing applications ensuring reports are generated for our customers in line with our KPI measurements.
- Help tenants to get their dream home through meeting and exceeding targets.
- Professionally support our customers with high levels of accuracy, with great care and diligence via phone, live chat and email.
What we need from you
- Previous experience working in a highly targeted and fast‑moving contact centre – if you do not have this experience we are not able to move forward with your application.
- Customer‑centric mindset allowing you to quickly identify and understand the needs of our different customers.
- Great attention to detail and the ability to identify inconsistencies.
It would also be great if
- You have previous experience in conducting credit or ID checks or working within the lettings industry.
- You’re super organised and have proven your ability to prioritise effectively.
What\’s in it for you
- Grow with Goodlord: Your development is important to us, that’s why we are Great Place to Work certified. Have a goal in mind? Share it with us so we can use some of our annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally.
- Your well‑being matters: bi‑weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health.
- 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well‑being and we encourage all Goodlordians to take full advantage of their annual leave entitlement.
- Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully‑paid time off to look after their new arrivals.
- Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics.
What’s next
If you’re ready to help us provide the best renting experience in the world, then click apply (2‑3 minutes).
A full job spec is available on request.
Equality and diversity
Goodlord wants applicants from all backgrounds and walks of life. We are an equal opportunity employer committed to creating an inclusive environment. We encourage anyone who needs support during the interview process to inform us.
As we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer.
Regrettably we are not able to provide sponsorship for this role.
No agencies please – we have tried and trusted partners we would turn to should we require support.
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Tenant Referencing Specialist employer: Goodlord group
Contact Detail:
Goodlord group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Referencing Specialist
✨Tip Number 1
Get to know the company inside out! Research Goodlord's mission and values, and think about how your experience aligns with their goals. This will help you stand out during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can articulate your thoughts clearly and confidently. Consider doing mock interviews with friends or using online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current Goodlord employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge and potentially even a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Tenant Referencing Specialist
Some tips for your application 🫡
Show Off Your Contact Centre Experience: Make sure to highlight your previous contact centre experience in your application. We want to see how you've thrived in fast-paced environments and met targets, as this is super important for the Tenant Referencing Specialist role.
Be Customer-Centric: Demonstrate your customer-centric mindset in your written application. Share examples of how you've identified and understood customer needs, as this will show us you're the right fit for helping tenants secure their dream homes.
Attention to Detail is Key: We love candidates who pay attention to detail! In your application, mention any experiences where you’ve had to identify inconsistencies or ensure accuracy. This will help us see that you can handle the precision required in this role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the quickest way for us to receive your application and get you on the path to joining our energetic team at Goodlord. We can’t wait to hear from you!
How to prepare for a job interview at Goodlord group
✨Know Your Stuff
Make sure you understand the role of a Tenant Referencing Specialist inside out. Familiarise yourself with the key responsibilities, especially around customer support and accuracy. Brush up on your contact centre experience and be ready to share specific examples of how you've excelled in similar roles.
✨Showcase Your Customer-Centric Mindset
During the interview, highlight your ability to identify and meet customer needs. Prepare anecdotes that demonstrate your customer service skills, particularly in high-pressure situations. Goodlord values a customer-centric approach, so make sure to convey how you can contribute to providing an exceptional renting experience.
✨Attention to Detail is Key
Since this role requires a keen eye for detail, be prepared to discuss how you've successfully managed tasks that required accuracy. You might even want to bring up any experiences where you identified inconsistencies and resolved them effectively. This will show that you take pride in your work and understand the importance of precision.
✨Be Ready to Discuss Your Goals
Goodlord is all about growth and development, so think about your own career aspirations. Be honest about what you hope to achieve in this role and how it aligns with your long-term goals. This shows that you're not just looking for a job, but a place where you can grow and contribute meaningfully.