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- Tasks: Own and improve Salesforce Service Cloud, enhancing customer operations and automating processes.
- Company: Join Goodlord, a mission-driven company transforming the rental experience in the UK.
- Benefits: Enjoy a ÂŁ1,000 annual development budget, 25 days holiday, and bi-weekly wellbeing coaching.
- Why this job: Make a real impact by solving operational problems and improving user experiences.
- Qualifications: Experience with Salesforce Service Cloud and a passion for data and automation.
- Other info: Dynamic hybrid work environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: London Hybrid (2 days a week in the office, 3 days WFH/office). This role requires hands-on commercial experience with Salesforce Service Cloud. We’re looking for a Business Systems Analyst with strong Salesforce Service Cloud experience to help scale and optimise our customer operations at Goodlord.
This is a hands-on role where you’ll own Service Cloud configuration, automation, reporting and tooling - working closely with Customer Services, Ops and Tech to remove friction and improve performance. You won’t just be maintaining a system; you’ll be the architect of efficiency for our frontline teams. You’ll spot bottlenecks before they become problems and automate the manual work so our teams can focus on what they do best: helping people.
If you enjoy fixing real operational problems, moving fast, and seeing the impact of your work week to week, this role will suit you down to the ground.
What you’ll be doing:
- Owning and improving Salesforce Service Cloud - including Einstein Bots, omni-channel routing and complex workflows.
- Working closely with Customer Services teams to understand pain points and translate them into technical solutions.
- Building clear, useful reports and dashboards that provide “no surprises” visibility from end-users through to the Exec team.
- Supporting BAU work alongside strategic projects.
- Identifying opportunities for automation that directly improve outcomes and help us scale sustainably.
You should apply if you:
- Have significant experience in Salesforce Service Cloud development and administration (Einstein Bot, omni-channel, routing).
- Are experienced with - and keen to learn - other tools used in Customer Services environments (e.g. telephony systems).
- Are a data enthusiast - comfortable with everything from complex spreadsheets to manipulating data with Data Loader.
- Can explain a technical “why” to a non-technical audience without confusing jargon.
- Show real empathy for end-users and care about improving their day-to-day work.
- Don’t just build for the sake of it; you build because you care about the person on the other end of the software.
- Are comfortable in a fast-moving, changing environment.
- Want ownership, autonomy and real impact.
This is not a pure documentation BA role and not a pure developer role - you’ll be hands-on in Salesforce and close to operations.
ABOUT US
Two in five people in the UK rent their homes. Goodlord's mission? To be the gold standard platform for renting. We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution. Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350 Goodlordians supporting the mission!
WHY YOU’LL LOVE BEING A GOODLORDIAN
Apart from the role, the people, our culture and our mission, we have some other things that make Goodlord a pretty awesome place to be. Here’s a few favourites amongst Goodlordians (check out our careers page for more info).
- ÂŁ1,000 annual development budget.
- Bi-weekly wellbeing coaching with Sanctus.
- 25 days holiday (+ ...)
Business Systems Analyst - Salesforce Service Cloud in London employer: Goodlord group
Contact Detail:
Goodlord group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Systems Analyst - Salesforce Service Cloud in London
✨Tip Number 1
Network like a pro! Reach out to current Goodlord employees on LinkedIn and ask them about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by diving deep into Salesforce Service Cloud. Brush up on your knowledge of Einstein Bots and omni-channel routing, and be ready to discuss how you've tackled similar challenges in the past.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've identified bottlenecks and implemented automation to improve efficiency. We love seeing candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Goodlord team.
We think you need these skills to ace Business Systems Analyst - Salesforce Service Cloud in London
Some tips for your application 🫡
Show Your Salesforce Skills: Make sure to highlight your hands-on experience with Salesforce Service Cloud in your application. We want to see how you've used it to solve real problems and improve operations, so don’t hold back on the details!
Speak Our Language: When writing your application, use clear and straightforward language. Avoid jargon that might confuse us. We appreciate candidates who can explain technical concepts simply, especially when it comes to improving user experiences.
Be Person-Centric: We care about the end-users, so show us that you do too! Share examples of how you've empathised with users in the past and how your work has made their lives easier. This will resonate well with our mission at Goodlord.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values!
How to prepare for a job interview at Goodlord group
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce Service Cloud knowledge before the interview. Be ready to discuss specific features like Einstein Bots and omni-channel routing, and think of examples where you've used these tools to solve real problems.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've identified bottlenecks and implemented solutions. Think about how you can articulate your thought process in a way that highlights your analytical skills and your ability to improve operational efficiency.
✨Communicate Clearly with Empathy
Practice explaining technical concepts in simple terms. The interviewers will want to see that you can bridge the gap between tech and non-tech teams, so be ready to demonstrate your empathy for end-users and how you prioritise their needs.
✨Be Ready for a Fast-Paced Environment
Since this role involves working in a dynamic setting, prepare to discuss how you've adapted to change in previous roles. Share examples of how you thrive under pressure and maintain focus on delivering impactful results.
