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- Tasks: Engage with members, drive sales, and inspire fitness journeys.
- Company: Goodlife Health Clubs, Australia's leading fitness organisation.
- Benefits: Competitive salary, uncapped commission, free gym membership, and career growth opportunities.
- Why this job: Make a real impact on people's health and well-being every day.
- Qualifications: Strong communication skills and a passion for helping others succeed.
- Other info: Join a vibrant community dedicated to inclusivity and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
About Goodlife Health Clubs: As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more than 270,000 members. Our members enjoy access to industry-leading gym facilities, innovative group fitness classes and bespoke personal training solutions - empowering people throughout Australia to live the Goodlife.
The opportunity:
- Proactively contribute to club sales budget utilising sales promotions and referrals campaigns
- Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities
- Achieving the required number of lead contacts via telephone to maximise sales opportunities
- Providing sales presentations and tours to prospective members
- Creating great member journeys via positive and personalised interactions
- Achieving successful outcomes to enquiries
- Opening and closing the club as per the club roster
- Active involvement in member retention programs, inspiring members to continue their fitness journey
- Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience
About you:
- Current First Aid & CPR certificates.
- Ability to build rapport with people from varied walks of life with a desire to help people succeed in their goals
- The ability to solve problems, and overcome obstacles
- Outstanding communication abilities - able to listen, understand, empathise and influence others
- Tenacity with a natural drive to achieve individual targets and team goals
- Customer focused with a desire to achieve exceptional customer outcomes
What we can offer you:
A career in the fitness industry is a career like no other. With Goodlife Health Clubs, the actions you take every day will inspire others and positively impact the health, well-being and confidence of people across your community.
- A competitive base salary, uncapped commission, plus super
- A complimentary all-access Goodlife membership
- Anniversary leave days and an additional free gym membership for friends and family as part of our “recognition for service awards”
- Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines
About Fitness & Lifestyle Group:
Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital. FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives.
Our commitment to diversity & inclusion:
At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don’t just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work. We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.
Member Support Consultants (MSC's) play an essential role in building and maintaining a thriving Goodlife Health Club membership base. MSC's are the first people to interact with prospective members and inspire them to begin their wellness journey with us - they are responsible for helping thousands of people become faster, fitter, stronger and happier versions of themselves. The role of an MSC is highly varied and has two clear goals – achieving membership growth goals through proactive sales activities and retaining existing members through the provision of “best-in-class" customer service. MCS's are experts in all things Goodlife: They can seamlessly swap between sales and lead generation; Providing exceptional service and achieving successful customer outcomes on the reception desk and; Proactively communicating with current members to enhance their club experience and drive positive member retention.
Our Purpose is Simple. Move People to Achieve Great Things. At Goodlife Health Clubs, we’ve been redefining fitness since 2002, growing into one of Australia’s most dynamic and respected gym networks. With nearly 100 full-service clubs and over 295,000 members nationwide, we’re passionate about making health and fitness accessible to everyone—empowering people to lead healthier, happier, and more active lives. What truly sets Goodlife apart is our incredible team. Joining Goodlife Health Clubs means becoming part of a vibrant, supportive community where we work together to create a fitness experience that’s welcoming, inspiring, and genuinely life-changing. We are proud to part of Fitness & Lifestyle Group, Asia Pacific's largest, diversified fitness company.
Member Support Consultant | Mitcham (full-time) employer: Goodlife Operations Pty
Contact Detail:
Goodlife Operations Pty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Support Consultant | Mitcham (full-time)
✨Tip Number 1
Get to know the company inside out! Research Goodlife Health Clubs and understand their mission, values, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You’ll want to be able to confidently explain how your skills align with the role of a Member Support Consultant. Think about how you can demonstrate your customer service skills and sales experience in a way that resonates with their goals.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like to work at Goodlife. Plus, it shows initiative and can give you a leg up!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind as they make their decision.
We think you need these skills to ace Member Support Consultant | Mitcham (full-time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Member Support Consultant role. Highlight any customer service or sales experience you have, as well as your ability to connect with people.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about fitness and how you can contribute to our mission of moving people to achieve great things. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application is clear and concise. Use proper grammar and spelling, and don’t hesitate to show off your ability to engage and inspire others through your writing.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Goodlife Operations Pty
✨Know Your Stuff
Before the interview, make sure you understand Goodlife Health Clubs' mission and values. Familiarise yourself with their services and how they empower members to achieve their fitness goals. This will help you connect your personal experiences and skills to what they’re looking for.
✨Showcase Your People Skills
As a Member Support Consultant, you'll be interacting with a diverse range of people. Prepare examples of how you've built rapport and helped others in previous roles. Highlight your communication skills and your ability to empathise with customers to show you can create great member journeys.
✨Demonstrate Your Sales Savvy
Since the role involves achieving membership growth through proactive sales activities, come ready with examples of how you've successfully generated leads or closed sales in the past. Be prepared to discuss your approach to overcoming objections and turning inquiries into memberships.
✨Be Enthusiastic and Authentic
Goodlife values authenticity and positivity. During the interview, let your passion for fitness and helping others shine through. Share your personal fitness journey or why you believe in the importance of health and well-being. This will resonate with the interviewers and show that you align with their culture.
