At a Glance
- Tasks: Create a welcoming environment and assist members in achieving their fitness goals.
- Company: Join GoodLife Fitness, a leader in the fitness industry with a vibrant culture.
- Benefits: Enjoy ongoing training, career advancement, competitive pay, and a FREE fitness membership.
- Other info: Work in a fun, energetic atmosphere with opportunities for personal growth.
- Why this job: Be the first friendly face members see and make a real impact on their fitness journey.
- Qualifications: Customer service experience and a passion for fitness are key to success.
The predicted salary is between 15000 - 16900 £ per year.
CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR)
Who is a Customer Service Representative (Motivator)?
The Motivator role is critical to the success of our Good Life Fitness Clubs.
A Motivator is typically the first Associate a Member or Potential Member interacts with upon arrival to the Club.
The Motivator is responsible for creating a welcoming, clean and safe environment to help Members achieve their fitness goals.
The role involves being a front desk expert and is pivotal in assisting and supporting Members and Potential Members, to ensure their experience with us is always positive and engaging.
What will you be doing?
- Be Pleasant and Present with every greeting and interaction.
- Greet Members as they come into the Club and check them in for their workout.
- Greet Potential Members that have appointments or that come into the Club as walk-ins and direct them accordingly.
- Properly and efficiently handle incoming calls from Members and Potential Members.
This includes answering the phone within three rings and taking messages or booking appointments.
- Assist Members on the floor with questions about the Fit Fix and Cardio machines.
- Possess in-depth knowledge regarding Memberships and all Club services and amenities and able to sell these products when opportunities arise.
- Assist Members through possessing an in-depth knowledge of all our systems to be able to efficiently answer Member questions, resolve Member issues or concerns, make updates to Member information, sell memberships, services, products and amenities, etc.
- Handle comments, suggestions and concerns in a courteous and professional manner.
- Provide Fit-Fix Starter sessions for new and current Members.
- Complete Club runs and cleaning tasks as required to maintain cleanliness standards.
- Complete any other tasks required to provide an exceptional experience for Members and guests.
- Complete any required Learning and attend all monthly meetings.
Do you have what it takes?
- CPR-A& AED Certification
- Must be Smart Tan certified within 3 months of employment
- Interpersonal
Savvy: Relates well to all kinds of people ‘up, down, sideways’, inside and outside of the organization.
Builds appropriate rapport.
Builds constructive and effective relationships.
Uses diplomacy and tact.
Can diffuse even high-tension situations comfortably.
- Customer
Focus: Is dedicated to meeting the expectations and requirements of internal and external customers.
Gets first-hand customer information and uses it for improvements in products and services.
Acts with customers in mind.
Establishes and maintains effective relationships with customers and gains their trust and respect.
- Team Contribution: Always helpful to the rest of the team/other teams. Among the first to volunteer to help others succeed. A model of sharing, caring, and cooperation.
- Approachability: Is easy to approach and talk to, can be warm, pleasant and gracious.
Spends the extra effort to put others at ease.
Is sensitive to and patient with the interpersonal anxieties of others.
Builds rapport well and is a good listener.
- Knowledge of the fitness industry
- Excellent written and verbal communication skills
- Superior customer service skills; ability to fully understand and embrace company culture
- Proficiency in the use of computers
- Previous customer service and sales experience an asset
- What’s in it for you
- Ongoing training and development to ensure a long and successful career path
- Career advancement opportunities
- Competitive Total Rewards Package
- FREE Fitness membership
• Fun and energetic atmosphere to come to every day!
Compensation
It is expected that the selected candidate will start at a base wage of $18.60.
This position is eligible for commissions in addition to the base wage.
The expected annual range of total compensation is $15,000 - $16,900 determined by the expected total number of scheduled hours per year, performance, time in the position and variable compensation earned.
This job posting is for an existing vacancy.
Diversity and Inclusion
At Good Life Fitness, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported.
We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.
We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable.
If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Recruitment Fraud Alert
Many companies are experiencing an increase in recruitment fraud in the form of fake job postings on social media and career sites.
Protect yourself
Good Life Fitness, Fit4Less, canfitpro, and Good Life Kids Foundation positions are posted to jobs. goodlifefitness. com and must be applied to via the secure portal on that site; Job offers or requests for banking information or your SIN will never be sent via email, phone, or text message; Please verify that the person you are communicating with has an @goodlifefitness. com, @fit4less. ca, @canfitpro. com, or @goodlifekids. com email address.
If you currently work for us, Associates should only apply to positions on the Jobs Hub in Workday and all job offers, requests for banking information or your SIN should be completed when logged into Workday.
We will never ask you to send this information via email, phone or text.
Please verify that the person you are communicating with has an @goodlifefitness. com, @fit4less. ca, @canfitpro. com, or @goodlifekids. com email address.
#J-18808-Ljbffr
Customer Service Representative (Motivator) - London Talbot Village employer: GoodLife Fitness
GoodLife Fitness is an exceptional employer, offering a vibrant and supportive work culture in London Talbot Village. As a Customer Service Representative (Motivator), you'll enjoy ongoing training and development, career advancement opportunities, and a competitive rewards package, all while being part of a fun and energetic atmosphere that prioritises member satisfaction and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative (Motivator) - London Talbot Village
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GoodLife Fitness. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GoodLife Fitness before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative (Motivator) - London Talbot Village
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GoodLife Fitness:Your cover letter is your chance to shine! Tell us why you want to work at GoodLife Fitness specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GoodLife Fitness!
How to prepare for a job interview at GoodLife Fitness
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
