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For Companies At a Glance
- Tasks: Lead a dynamic team, drive sales, and ensure top-notch customer service.
- Company: Join Goodhood, a vibrant retail brand known for its unique style and community spirit.
- Benefits: Enjoy a collaborative work environment and opportunities for personal growth.
- Why this job: Be part of a creative team that values innovation and customer satisfaction.
- Qualifications: Previous supervisory experience and confidence in team leadership are essential.
- Other info: Experience with Shopify or Brightpearl is a plus; apply with your CV and cover letter.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a confident, assertive and proactive team leader to join us at Goodhood. The ideal candidate should have previous supervisor experience and be confident in leading and motivating a team.
KEY RESPONSIBILITIES
- SALES TEAM AND ACHIEVING TARGETS
- Report to the store management team daily, ensuring clear communication throughout.
- Participate with the management of store staff, always acting as a professional point of contact.
- Address problems with work quality, issues between employees and other concerns in an effective, timely manner.
- Monitor sales information and act accordingly to achieve sales targets and individual KPIs.
- Oversee all staff are briefed and aware of daily and weekly sales targets.
- Delegate roles and responsibilities daily to shop staff.
- Manage till operations, ensuring payments are processed correctly and cashing up is done daily.
- Foster a positive and collaborative team environment, empower team members.
- TRAINING AND CUSTOMER SERVICE
- Ensure staff are delivering high levels of excellent customer service.
- Participate and contribute to Goodhood shop staff team training sessions.
- Be mindful of sales in-store, noting patterns, trends, requests etc. and feed back to the team.
- Liaise with brands on gifting and incentives for store staff.
- Deal with any customer complaints and issues.
- Deal with customer returns and contact brands to organise faulty items to be repaired or replaced, ensuring the customer is kept up to date on the situation.
- SHOP FLOOR AND STANDARDS
- Daily upkeep and standards walk around the store to rectify any issues.
- Ensure visual merchandising is kept to the Goodhood standard.
- Ensure shop floor is clean and tidy daily at all times without exception.
- Make sure the shop fixtures and fittings are in working order and immaculate.
- Ensure new product is on the shop floor and communicate with the warehouse where product is needed.
- Run stock checks regularly to ensure all stock and the right quantities are out on the shop floor.
- Liaise with warehouse regarding missing stock and stock replenishment.
- Check products are priced correctly, and security tagged.
- Ensure stock is replenished and the shop floor is fully stocked.
- Always set a professional standard.
Preferable Skills:
- Previous experience as a supervisor in a confident and assertive manner, able to manage and strive a team.
- Experience in Shopify or Brightpearl would be beneficial.
Please send your CV with a covering letter to: careers@goodhood.co.uk SUBJECT: Store Supervisor
Store Supervisor (Shoreditch) employer: Goodhood Store
Contact Detail:
Goodhood Store Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Supervisor (Shoreditch)
✨Tip Number 1
Familiarise yourself with Goodhood's brand values and customer service philosophy. This will help you align your leadership style with their expectations and demonstrate your commitment to fostering a positive team environment.
✨Tip Number 2
Prepare to discuss your previous supervisory experiences in detail. Think about specific examples where you've successfully motivated a team or resolved conflicts, as this will showcase your ability to handle the responsibilities outlined in the job description.
✨Tip Number 3
Research common sales strategies and customer service techniques that are effective in retail. Being able to speak knowledgeably about these topics during your interview will show that you're proactive and ready to contribute to achieving sales targets.
✨Tip Number 4
If you have experience with Shopify or Brightpearl, be prepared to discuss how you've used these platforms in your previous roles. If not, consider familiarising yourself with their basic functionalities to demonstrate your willingness to learn and adapt.
We think you need these skills to ace Store Supervisor (Shoreditch)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous supervisory experience and any relevant skills that align with the responsibilities listed in the job description. Use specific examples to demonstrate your leadership abilities.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your proactive approach and ability to motivate a team make you a perfect fit for Goodhood. Be sure to address the key responsibilities outlined in the job description.
Showcase Customer Service Skills: Since customer service is a crucial part of the role, include examples in your application that demonstrate your ability to handle customer complaints and ensure high levels of service. This will show that you understand the importance of this aspect of the job.
Proofread Your Application: Before submitting your application, take the time to proofread both your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Goodhood Store
✨Show Your Leadership Skills
As a Store Supervisor, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your previous experience where you successfully managed a team, resolved conflicts, or achieved sales targets.
✨Know the Company and Its Values
Familiarise yourself with Goodhood's brand and values. Understanding their approach to customer service and team collaboration will help you align your answers with what they are looking for in a candidate.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, such as dealing with customer complaints or managing staff performance. Think of scenarios from your past experience and how you effectively addressed them.
✨Demonstrate Your Sales Acumen
Since achieving sales targets is a key responsibility, be ready to discuss your experience with sales strategies. Highlight any successful initiatives you've implemented in previous roles that led to increased sales or improved KPIs.
