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For Companies At a Glance
- Tasks: Lead and motivate a dynamic team while achieving sales targets.
- Company: Join Goodhood, a vibrant retail brand known for its unique style and community spirit.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be part of a passionate team that values creativity and customer service excellence.
- Qualifications: Previous supervisory experience and confidence in team management are essential.
- Other info: Experience with Shopify or Brightpearl is a plus; apply with your CV and cover letter.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a confident, assertive and proactive team leader to join us at Goodhood. The ideal candidate should have previous supervisor experience and be confident in leading and motivating a team.
KEY RESPONSIBILITIES
- SALES TEAM AND ACHIEVING TARGETS
- Report to the store management team daily, ensuring clear communication throughout.
- Participate with the management of store staff, always acting as a professional point of contact.
- Address problems with work quality, issues between employees and other concerns in an effective, timely manner.
- Monitor sales information and act accordingly to achieve sales targets and individual KPIs.
- Oversee all staff are briefed and aware of daily and weekly sales targets.
- Delegate roles and responsibilities daily to shop staff.
- Manage till operations, ensuring payments are processed correctly and cashing up is done daily.
- Foster a positive and collaborative team environment, empower team members.
- Ensure staff are delivering high levels of excellent customer service.
- Participate and contribute to Goodhood shop staff team training sessions.
- Be mindful of sales in-store, noting patterns, trends, requests etc. and feed back to the team.
- Liaise with brands on gifting and incentives for store staff.
- Deal with any customer complaints and issues.
- Deal with customer returns and contact brands to organise faulty items to be repaired or replaced, ensuring the customer is kept up to date on the situation.
- Daily upkeep and standards walk around the store to rectify any issues.
- Ensure visual merchandising is kept to the Goodhood standard.
- Ensure shop floor is clean and tidy daily at all times without exception.
- Make sure the shop fixtures and fittings are in working order and immaculate.
- Ensure new product is on the shop floor and communicate with the warehouse where product is needed.
- Run stock checks regularly to ensure all stock and the right quantities are out on the shop floor.
- Liaise with warehouse regarding missing stock and stock replenishment.
- Check products are priced correctly, and security tagged.
- Ensure stock is replenished and the shop floor is fully stocked.
- Always set a professional standard.
Preferable Skills:
- Previous experience as a supervisor in a confident and assertive manner, able to manage and strive a team.
- Experience in Shopify or Brightpearl would be beneficial.
Please send your CV with a covering letter to: careers@goodhood.co.uk SUBJECT: Store Supervisor
Contact Detail:
Goodhood Store Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Supervisor
✨Tip Number 1
Showcase your leadership skills during the interview by sharing specific examples of how you've successfully managed a team in the past. Highlight instances where you motivated your team to achieve sales targets or resolved conflicts effectively.
✨Tip Number 2
Familiarise yourself with Goodhood's brand values and customer service standards. During your conversation, demonstrate your understanding of these principles and how you can contribute to maintaining them in the store.
✨Tip Number 3
Prepare to discuss your experience with sales monitoring and achieving KPIs. Be ready to explain how you've used data to inform your decisions and improve team performance in previous roles.
✨Tip Number 4
If you have experience with Shopify or Brightpearl, make sure to mention it. Even if it's not a requirement, showing familiarity with these platforms can set you apart from other candidates and demonstrate your readiness for the role.
We think you need these skills to ace Store Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous supervisory experience and any relevant skills that align with the responsibilities listed in the job description. Use specific examples to demonstrate your leadership abilities.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your proactive approach and experience can contribute to achieving sales targets and fostering a positive team environment.
Showcase Relevant Skills: Emphasise any experience you have with customer service, team training, and managing sales targets. If you have experience with Shopify or Brightpearl, be sure to mention it as it is considered beneficial for this role.
Proofread Your Application: Before submitting your application, carefully proofread both your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Goodhood Store
✨Show Your Leadership Skills
As a Store Supervisor, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your previous experience where you successfully managed a team, resolved conflicts, or achieved sales targets.
✨Understand the Company Culture
Familiarise yourself with Goodhood's values and culture. Show that you align with their mission and can contribute positively to the team environment. This will help you stand out as a candidate who is not just qualified but also a good fit.
✨Prepare for Customer Service Scenarios
Be ready to discuss how you would handle customer complaints or issues. Think of specific examples where you provided excellent customer service or resolved a difficult situation, as this is crucial for the role.
✨Know Your Sales Metrics
Since achieving sales targets is a key responsibility, brush up on common sales metrics and KPIs. Be prepared to discuss how you've monitored and acted on sales information in the past to drive results.
