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For Companies At a Glance
- Tasks: Lead and motivate a dynamic sales team while achieving targets.
- Company: Join Goodhood, a vibrant retail brand known for its unique style and community focus.
- Benefits: Enjoy a collaborative work environment with opportunities for training and development.
- Why this job: Be part of a positive team culture that values customer service and personal growth.
- Qualifications: Previous supervisory experience is essential; confidence and assertiveness are key.
- Other info: Experience with Shopify or Brightpearl is a plus!
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a confident, assertive and proactive team leader to join us at Goodhood. The ideal candidate should have previous supervisor experience and be confident in leading and motivating a team.
KEY RESPONSIBILITIES
- SALES TEAM AND ACHIEVING TARGETS
- Report to the store management team daily, ensuring clear communication throughout.
- Participate with the management of store staff, always acting as a professional point of contact.
- Address problems with work quality, issues between employees and other concerns in an effective, timely manner.
- Monitor sales information and act accordingly to achieve sales targets and individual KPIs.
- Oversee all staff are briefed and aware of daily and weekly sales targets.
- Delegate roles and responsibilities daily to shop staff.
- Manage till operations, ensuring payments are processed correctly and cashing up is done daily.
- Foster a positive and collaborative team environment, empower team members.
- Ensure staff are delivering high levels of excellent customer service.
- Participate and contribute to Goodhood shop staff team training sessions.
- Be mindful of sales in-store, noting patterns, trends, requests etc. and feed back to the team.
- Liaise with brands on gifting and incentives for store staff.
- Deal with any customer complaints and issues.
- Deal with customer returns and contact brands to organise faulty items to be repaired or replaced, ensuring the customer is kept up to date on the situation.
- Daily upkeep and standards walk around the store to rectify any issues.
- Ensure visual merchandising is kept to the Goodhood standard.
- Ensure shop floor is clean and tidy daily at all times without exception.
- Make sure the shop fixtures and fittings are in working order and immaculate.
- Ensure new product is on the shop floor and communicate with the warehouse where product is needed.
- Run stock checks regularly to ensure all stock and the right quantities are out on the shop floor.
- Liaise with warehouse regarding missing stock and stock replenishment.
- Check products are priced correctly, and security tagged.
- Ensure stock is replenished and the shop floor is fully stocked.
- Always set a professional standard.
Preferable Skills:
- Previous experience as a supervisor.
- Confident and assertive, able to manage and strive a team.
- Experience in Shopify or Brightpearl would be beneficial.
Please send your CV with a covering letter to: SUBJECT: Store Supervisor
Store Supervisor employer: Goodhood Store
Contact Detail:
Goodhood Store Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Supervisor
✨Tip Number 1
Showcase your leadership skills during the interview by sharing specific examples of how you've successfully motivated and managed a team in the past. This will demonstrate your ability to fulfil the key responsibilities outlined in the job description.
✨Tip Number 2
Familiarise yourself with Goodhood's brand values and customer service standards. Being able to discuss how you align with these values will show that you're not just a fit for the role, but also for the company culture.
✨Tip Number 3
Prepare to discuss your experience with sales targets and KPIs. Be ready to explain how you've previously monitored sales performance and taken action to achieve or exceed targets, as this is crucial for the Store Supervisor role.
✨Tip Number 4
If you have experience with Shopify or Brightpearl, make sure to highlight this during your conversation. Even if it's not a requirement, showing familiarity with these platforms can set you apart from other candidates.
We think you need these skills to ace Store Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous supervisory experience and any relevant skills that align with the responsibilities listed in the job description. Use specific examples to demonstrate your leadership abilities.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your proactive approach and ability to motivate a team make you a perfect fit for Goodhood. Be sure to address the key responsibilities outlined in the job description.
Showcase Relevant Skills: If you have experience with Shopify or Brightpearl, be sure to mention it in both your CV and cover letter. Highlight any customer service achievements and your ability to handle complaints effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Goodhood Store
✨Show Your Leadership Skills
As a Store Supervisor, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your previous experience where you successfully managed a team, resolved conflicts, or achieved sales targets.
✨Know the Company and Its Values
Familiarise yourself with Goodhood's brand values and customer service standards. This will help you align your answers with what they are looking for in a candidate and show that you're genuinely interested in the role.
✨Prepare for Situational Questions
Expect questions about how you would handle specific situations, such as dealing with customer complaints or managing staff performance. Think of scenarios you've faced in the past and how you resolved them effectively.
✨Demonstrate Your Sales Acumen
Since achieving sales targets is a key responsibility, be ready to discuss your experience with sales strategies and how you've contributed to meeting or exceeding targets in previous roles.
