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For Companies At a Glance
- Tasks: Lead and motivate the sales team while achieving targets and ensuring excellent customer service.
- Company: Join Goodhood, a vibrant retail brand known for its unique style and community focus.
- Benefits: Enjoy a collaborative work environment with opportunities for personal growth and development.
- Why this job: Be part of a dynamic team that values creativity, teamwork, and customer satisfaction.
- Qualifications: Previous supervisory experience is essential; confidence and assertiveness are key traits.
- Other info: Experience with Shopify or Brightpearl is a plus. Send your CV and cover letter to apply.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a confident, assertive and proactive team leader to join us at Goodhood. The ideal candidate should have previous supervisor experience and be confident in leading and motivating a team.
KEY RESPONSIBILITIES
- SALES TEAM AND ACHIEVING TARGETS
- Report to the store management team daily, ensuring clear communication throughout.
- Participate with the management of store staff, always acting as a professional point of contact.
- Address problems with work quality, issues between employees and other concerns in an effective, timely manner.
- Monitor sales information and act accordingly to achieve sales targets and individual KPIs.
- Oversee all staff are briefed and aware of daily and weekly sales targets.
- Delegate roles and responsibilities daily to shop staff.
- Manage till operations, ensuring payments are processed correctly and cashing up is done daily.
- Foster a positive and collaborative team environment, empower team members.
- Ensure staff are delivering high levels of excellent customer service.
- Participate and contribute to Goodhood shop staff team training sessions.
- Be mindful of sales in-store, noting patterns, trends, requests etc. and feed back to the team.
- Liaise with brands on gifting and incentives for store staff.
- Deal with any customer complaints and issues.
- Deal with customer returns and contact brands to organise faulty items to be repaired or replaced, ensuring the customer is kept up to date on the situation.
- Daily upkeep and standards walk around the store to rectify any issues.
- Ensure visual merchandising is kept to the Goodhood standard.
- Ensure shop floor is clean and tidy daily at all times without exception.
- Make sure the shop fixtures and fittings are in working order and immaculate.
- Ensure new product is on the shop floor and communicate with the warehouse where product is needed.
- Run stock checks regularly to ensure all stock and the right quantities are out on the shop floor.
- Liaise with warehouse regarding missing stock and stock replenishment.
- Check products are priced correctly, and security tagged.
- Ensure stock is replenished and the shop floor is fully stocked.
- Always set a professional standard.
Preferable Skills:
- Previous experience as a supervisor.
- Confident and assertive, able to manage and strive a team.
- Experience in Shopify or Brightpearl would be beneficial.
Please send your CV with a covering letter to:
SUBJECT: Store Supervisor
Shop Supervisor - evening supervisor employer: Goodhood Store
Contact Detail:
Goodhood Store Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Supervisor - evening supervisor
✨Tip Number 1
Familiarise yourself with Goodhood's brand values and customer service philosophy. This will help you align your leadership style with their expectations and demonstrate your commitment to the company during any interviews.
✨Tip Number 2
Prepare examples from your previous supervisory roles that showcase your ability to lead a team, resolve conflicts, and achieve sales targets. Being able to discuss specific situations will highlight your experience and problem-solving skills.
✨Tip Number 3
Research common challenges faced by retail supervisors and think about how you would address them. This will not only prepare you for potential interview questions but also show your proactive approach to the role.
✨Tip Number 4
Network with current or former employees of Goodhood if possible. They can provide insights into the company culture and expectations, which can be invaluable in tailoring your approach during the application process.
We think you need these skills to ace Shop Supervisor - evening supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous supervisory experience and any relevant skills that align with the responsibilities outlined in the job description. Use specific examples to demonstrate your leadership abilities.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your proactive approach and ability to motivate a team make you a perfect fit for Goodhood. Be sure to address the key responsibilities mentioned in the job description.
Showcase Customer Service Skills: Emphasise your experience in delivering excellent customer service and handling complaints effectively. Provide examples of how you've contributed to a positive team environment and improved customer satisfaction in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread both your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Goodhood Store
✨Show Your Leadership Skills
As a Shop Supervisor, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your previous experience where you successfully managed a team, resolved conflicts, or achieved sales targets.
✨Understand the Company Culture
Familiarise yourself with Goodhood's values and culture. During the interview, express how your personal values align with theirs and how you can contribute to fostering a positive team environment.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer complaints and ensuring high levels of service. Think of specific instances where you turned a negative customer experience into a positive one, showcasing your problem-solving skills.
✨Know Your Sales Metrics
Be ready to discuss how you've monitored sales information and achieved targets in the past. Highlight your understanding of KPIs and how you plan to use data to drive sales performance at Goodhood.
