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- Tasks: Support older people by editing referrals and confirming arrangements for volunteers.
- Company: GoodGym helps communities by combining fitness with good deeds across the UK.
- Benefits: Flexible remote work, comprehensive training, and a supportive team environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience and skills.
- Qualifications: Good communication skills, attention to detail, and IT literacy are essential.
- Other info: Commit to at least one half-day shift weekly; no prior GoodGym experience needed.
GoodGym is seeking an Operations Support Volunteer to provide practical and social support for older people across the UK
Operations Support Volunteer
Location: Remote
Salary: Unpaid role Voluntary, A minimum commitment of at least 1 half-day shift each week (office hours of Monday to Friday 9.30 to 6.00)
About GoodGym:
Since the pandemic changed life in the UK, GoodGymers have covered more than one million kilometres to carry out 43,000 good deeds to support our communities. We get fit by doing good – doing tasks like delivering medicines and foodbank parcels, changing light bulbs and clearing garden paths for isolated and older people. We even move furniture to make room for special equipment so that patients can be discharged from hospital.
Behind this help on the ground, is a dynamic team working with our own online referral and volunteer management systems that enable us to receive requests for help and coordinate a response. We partner with organisations including Age UK, NHS, Local Authorities, and British Red Cross in a unique way to deliver prompt, confirmed support to the people who need it.
About the role:
Would you like to be part of our team, volunteering in a fast-moving environment and making a real difference to people’s lives? Your role would start with editing referrals so they are suitable to publish to our GoodGymers and this can involve collaborating with the referrer to get all the information we need. And then, once we have volunteers signed up, you’d be phoning the person we are helping, checking all the details and confirming arrangements. The aim of this process is to help GoodGymers complete the task without a hitch, ensuring that the task we do meets the brief of the referrer and most importantly, that we safely and sensitively support the person who needs help.
You would also assist our team in monitoring the befriending pairings by conducting check-in calls with the older individuals participating in the scheme.
Our referrers tell us our confirmation system sets us apart and that our amazing GoodGymers always go above and beyond. Our Operations Support Volunteers help make this possible, and one of them says “I always know what\’s expected of me and although it gets busy, it\’s not stressful because of the support of the rest of the team”. And another says “I enjoy confirming, especially when the person we’re supporting sounds so pleased and grateful for our help”.
You would be part of a supportive team who are always there to answer questions and provide good-humoured help via our Slack channels. We have developed comprehensive training to get you started and there is a Volunteer Toolkit for reference. We’ll support you throughout our onboarding process and help you become one of our team.
The roles are flexible within our office hours of Monday to Friday 9.30 to 6.00 and we would ask that you commit to at least 1 half-day shift each week (you would be very welcome to do more if that would suit you). We will contact you on a Friday inviting you to opt into shifts that suit you for the following week.
Person Specification:
- Good verbal communication skills, particularly over the phone
- Ability to provide information, advice and assistance appropriately to a wide range of individuals
- Strong information management skills and attention to detail
- IT literate, able to pick up new systems quickly and able to use your own laptop
- Ability to multitask and manage changing priorities.
- Previous experience of GoodGym is not essential.
- If you\’re interested in this role, please fill in this short form and we\’ll be in touch.
We are looking for the best people to help us provide support to millions of people affected by loneliness in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, sex, gender identity, disability, age, nationality, religious or philosophical belief, age, sexual orientation, educational attainment, family status, trade union activity or any other factor. We see diversity as strength and want everyone to be able to be their whole selves at work.
We have a code of conduct in place, and are committed to creating a culture where everyone feels safe and respected.
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VACANCY: Operations Support Volunteer employer: GOODGYM
Contact Detail:
GOODGYM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VACANCY: Operations Support Volunteer
✨Tip Number 1
Familiarise yourself with GoodGym's mission and values. Understanding their commitment to supporting older people and the community will help you convey your passion for the role during any conversations or interviews.
✨Tip Number 2
Highlight your communication skills, especially over the phone. Since the role involves confirming arrangements with individuals in need, showcasing your ability to connect and empathise with others will be crucial.
✨Tip Number 3
Demonstrate your organisational skills by discussing any previous experiences where you managed multiple tasks or priorities. This will show that you can handle the dynamic nature of the role effectively.
✨Tip Number 4
Engage with GoodGym's online community or social media platforms. This will not only give you insights into their operations but also allow you to network with current volunteers, which could provide valuable information and support during your application process.
We think you need these skills to ace VACANCY: Operations Support Volunteer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Operations Support Volunteer position. Tailor your application to highlight how your skills and experiences align with what GoodGym is looking for.
Craft a Personal Statement: Write a personal statement that reflects your passion for helping others, particularly older individuals. Share any relevant experiences that demonstrate your communication skills and ability to multitask in a supportive environment.
Highlight Relevant Skills: Make sure to emphasise your verbal communication skills, attention to detail, and IT literacy in your CV. Provide examples of how you've successfully managed changing priorities or collaborated with others in previous roles or volunteer positions.
Submit Your Application: Fill in the short form provided by GoodGym on their website. Ensure all information is accurate and complete before submitting. Double-check for any spelling or grammatical errors to make a good impression.
How to prepare for a job interview at GOODGYM
✨Show Your Passion for Helping Others
GoodGym is all about making a difference in people's lives, so be sure to express your enthusiasm for supporting older individuals. Share any relevant experiences you've had in volunteering or helping others, as this will demonstrate your commitment to the role.
✨Highlight Your Communication Skills
Since the role involves a lot of phone communication, it's crucial to showcase your verbal communication skills. Prepare examples of how you've effectively communicated with diverse groups in the past, especially in situations where clarity and empathy were key.
✨Demonstrate Your Attention to Detail
The role requires strong information management skills and attention to detail. Be ready to discuss how you ensure accuracy in your work, perhaps by sharing specific instances where your attention to detail made a positive impact.
✨Be Ready to Discuss Flexibility
GoodGym values flexibility in scheduling, so be prepared to talk about your availability and willingness to adapt to changing priorities. Mention any previous experiences where you successfully managed multiple tasks or shifts, showing that you can thrive in a dynamic environment.
