Key Account Manager & Projects Lead

Location: Cannock (Staffordshire), Worcester, or Flint (North Wales) — travel to Group sites and customer locations required

Salary: £45,000–£50,000 per annum + car allowance

Contract: Permanent, full-time

About Goodfish Group

Goodfish Group is a UK precision plastics manufacturing group operating across four specialist sites in the Midlands and North Wales. We produce injection moulded and extruded polymer components for customers across medical, industrial, automotive, and infrastructure sectors. Annual Group revenue exceeds £27m and we are growing. We are privately owned, commercially direct, and run by people who take quality seriously.

This is not a process-following, inbox-managing account management role. We want someone who owns their accounts completely commercially, technically, and relationally and who brings the project management rigour to ensure that what we promise, we deliver.

The Role

We are looking for an experienced Key Account Manager to take ownership of a portfolio of strategic accounts across the Group. Your accounts will span multiple sectors and sites; some are long-established relationships, some are newer and still developing. Your job is to protect them, deepen them, and ensure we never lose a customer through inattention or poor execution.

The Projects Lead element of the role reflects the nature of precision plastics manufacturing: our customers run programmes, not just purchase orders. New tool launches, design changes, material transitions, annual price negotiations, these require disciplined project management as much as commercial skill. You will be expected to lead that process end to end, working across our operations, technical, and quality teams to keep programmes on track and customers informed.

Automotive experience is advantageous — the project management cadence, APQP discipline, and tier structure of that sector maps well onto how we work. But we are equally open to candidates from adjacent manufacturing sectors who bring the same rigour.

• Own and manage a defined portfolio of key accounts across GFG’s four operating sites
• Act as the primary commercial and programme contact for your accounts — understanding their businesses, their supply chains, and their forward programmes
• Lead the internal project management of new programme launches, engineering changes, and re-sourcing activity from tooling sign-off through to series production
• Manage annual price reviews, commercial negotiations, and contract renewals with support from the Chief Executive where required
• Maintain accurate forecasting, account plans, and programme trackers; report regularly to the Commercial Manager and Chief Executive
• Work closely with site operations, quality, and technical teams to ensure customer commitments are met and issues are resolved before they escalate
• Identify and act on opportunities to grow revenue within existing accounts — additional programmes, materials, or services
• Manage customer scorecards, KPIs, and any formal performance review processes (e.g. QBRs, supplier audits)
• Represent GFG professionally at customer sites; travel will be a regular feature of the role

What We Are Looking For

Essential

• 5–8 years’ experience in an account management or customer-facing commercial role within a manufacturing environment
• Demonstrable experience managing complex, multi-stakeholder customer relationships in a B2B setting
• Proven ability to manage programme or project activity — new launches, engineering changes, or similar — from initiation through to delivery
• Strong commercial literacy: able to read a margin, understand a cost structure, and negotiate with confidence
• Excellent written and verbal communication; comfortable presenting to senior customer contacts
• Organised and methodical under pressure — this role carries real accountability for customer retention
• Full UK driving licence

Desirable

• Experience in the automotive supply chain — OEM or Tier 1/Tier 2 level — and familiarity with APQP, PPAP, or similar programme management frameworks
• Knowledge of injection moulding, extrusion, or polymer materials
• Experience working within an IATF 16949 or TS 16949 quality environment
• Exposure to ERP or MRP systems in a manufacturing context

What We Offer

• £45,000–£50,000 salary
• Car allowance for customer and inter-site travel
• Access to Group pool vehicles where required
• Direct access to the Chief Executive and genuine influence over how accounts and programmes are managed
• A business of real scale and ambition, four sites, £27m revenue, targeting £50m by 2030 — where the work you do is visible and consequential
• Long-term progression for the right person as the Group grows