Quality Manager in Huntingdon

Quality Manager Location: Huntingdon Salary:  Competitive Vacancy Type: Permanent, Full time The Quality Manager will lead quality across Goodfellow’s UK operations, with full ownership of our ISO 9001-certified Quality Management System (QMS), encompassing quality, regulatory and environmental requirements. Reporting to the Head of Operations on site, and to the Global Quality and Regulatory Manager for quality leadership, the role will host certification and customer audits, manage non conformities and corrective actions across internal, customer and supplier findings, and act as the single point of contact for customers, auditors and certification bodies on quality matters. Goodfellow works closely with highly regulated industries, including aerospace and medical, and the role will develop the QMS to meet their increasing requirements and changes in regulation. Working alongside the Quality Managers in Switzerland and North America, the role will help align quality practice across the Group and support the integration of quality systems from acquired businesses. The role requires strong technical quality expertise, the ability to influence across all business functions and confidence in working directly with customers. Quality Management System Own, manage and develop the QMS (encompassing quality, regulatory and environmental), ensuring it is fit for purpose, used effectively and developed to meet future requirements. Review customer and regulatory requirements from regulated sectors (e.g. aerospace, medical) and determine how they are met within the ISO 9001 QMS, including flow-down to procedures, suppliers and operational teams. Develop and manage change control and document control procedures, and maintain controlled documents, quality records and compliance documentation, ensuring procedures and work instructions are practical and easy to use for operational teams. Define, produce, monitor and report on quality KPIs (e.g. non-conformities, customer complaints, audit findings, corrective action ageing and supplier performance), and lead management review. Identify, lead and manage quality system and continuous improvement initiatives. Audits, Certification and Corrective Action Plan and manage the internal audit programme and undertake regular internal and process audits of the QMS. Host certification and surveillance assessments by external bodies and customers. Manage all external registration requirements and liaise with external bodies on all matters relating to registration. Manage all non-conformities raised internally, from certification bodies, customers or against suppliers, driving effective root cause analysis (e.g. 8D, 5-Why, FMEA) and ensuring corrective actions are independently verified as effective. Oversee the provision and calibration of inspection equipment. Customers, Suppliers and Group Manage customer complaints through the site deviation management process and ensure timely resolution. Review and approve customer quality and supply agreements before sign off, confirming the requirements can be met by the QMS and operations. Maintain a register of agreed customer quality requirements and make sure they are passed on to the relevant teams and suppliers. Support supply chain functions in supplier development and supplier quality activities. Partner with Operations and Supply Chain to build quality in at source and reduce reliance on end-of-line inspection. Key Requirements Essential Demonstrable experience of managing and developing a QMS to meet ISO 9001 requirements. Demonstrable experience of other quality standards other than ISO 9001. Experience in environmental systems and management. Experience of planning and leading internal audits and hosting external certification and customer audits. Experience of owning a CAPA / deviation management process, including facilitating root cause analysis and verifying effectiveness. Demonstrable ability to influence across all business functions, and comfortable being customer facing. Problem solving and analytical mindset Strong organisational skills, with the ability to manage competing priorities. Excellent written communication skills, with the ability to produce clear, audit-ready documentation. Self-motivated, persistent and tenacious. Desirable Understanding of regulated-industry standards (e.g. aerospace, medical) and experience of translating customer requirements into a practical ISO 9001 QMS. A recognised auditor qualification. Experience of working with the full supply chain in a materials or engineering business. Experience of aligning or integrating quality systems across multiple sites or acquired businesses. A degree in a scientific or engineering discipline. Experience of ERP and electronic QMS or document control systems. Salary & Benefits Salary will be competitive, based on experience, and will be agreed on appointment. The full Goodfellow benefits package applies: 25 days Annual Leave Company-funded private healthcare Company pension — 5% employer contribution Critical Illness and Life Assurance cover Company Sick Pay scheme Employee Assistance Programme (EAP) Onsite car parking and complimentary refreshments Programme of social events throughout the year To Apply If you feel you are a suitable candidate and would like to work for Good Fellow, please click apply