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- Tasks: Lead the reception team and ensure top-notch customer service daily.
- Company: The Goodenough Hotel supports postgraduate international students through its charitable mission.
- Benefits: Enjoy a dynamic work environment with training opportunities and a focus on teamwork.
- Why this job: Join a historic hotel where your role directly impacts guest experiences and community support.
- Qualifications: Experience in hospitality, strong communication skills, and a calm approach to busy situations required.
- Other info: Flexibility for night shifts and commitment to exceptional service is essential.
The predicted salary is between 30000 - 42000 £ per year.
The Goodenough Hotel, a 65-bedroom luxurious establishment in Bloomsbury, occupies a historic row of five Georgian townhouses. Owned by Goodenough College, the hotel plays an essential financial role in supporting the College's charitable mission for postgraduate international students.
The Hotel is looking for a Duty Manager to support the day-to-day running of our reception and act as deputy to the Operations Manager. This is a hands-on role that requires a strong presence at the front desk, ensuring that high standards of customer service are consistently delivered and that all Health & Safety procedures are followed.
You will be the first point of contact for guests, handling enquiries and complaints with professionalism and warmth, while also supporting and motivating the reception team. You will be responsible for training staff, implementing front office procedures, and leading efforts to maximise revenue through upselling and service excellence.
In this role, you will also be expected to provide portage for guests as the hotel is located in a listed building without lifts. You will manage bookings, assist with reservations during peak periods, and carry out administrative tasks such as preparing shift rosters. You will also contribute to service improvements, promote a One Team culture across the hotel and college, and take on responsibilities such as First Aider and Fire Marshall, with training provided.
We are seeking someone with proven senior receptionist/duty manager/team leader experience in a similar hospitality role, has excellent communication skills, and a calm, organised approach to a busy and varied environment. You should be confident using hotel booking systems such as Guestline or similar, flexible with working hours including night shifts, and committed to delivering exceptional service.
To apply, please send your CV accompanied with a paragraph telling us why you are applying to work with The Goodenough Hotel. Applicants must provide evidence of the right to live and work in the UK.
Goodenough College is committed to and proud of its equality of opportunity and diversity in employment. We welcome all applicants. If invited to interview, please let us know of any specific access requirements you may have.
Contact Detail:
Goodenough College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Duty Manager
✨Tip Number 1
Familiarise yourself with the Goodenough Hotel's values and mission. Understanding their commitment to supporting postgraduate international students will help you align your responses during interviews and demonstrate your enthusiasm for their cause.
✨Tip Number 2
Brush up on your knowledge of hotel booking systems, particularly Guestline or similar platforms. Being able to discuss your experience with these systems confidently can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've handled customer complaints in the past. The role requires a strong presence at the front desk, so showcasing your ability to manage difficult situations with professionalism will be crucial.
✨Tip Number 4
Highlight any experience you have with training or leading teams. Since you'll be responsible for motivating the reception team, demonstrating your leadership skills will be key to landing this job.
We think you need these skills to ace Hotel Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Hotel Duty Manager position. Tailor your application to highlight relevant experience in customer service, team leadership, and hospitality.
Craft a Compelling Paragraph: When writing the paragraph about why you want to work at The Goodenough Hotel, be specific. Mention your passion for hospitality, your commitment to excellent customer service, and how your values align with the hotel's mission to support postgraduate international students.
Highlight Relevant Experience: In your CV, emphasise your previous roles as a senior receptionist, duty manager, or team leader. Include specific examples of how you've handled customer complaints, trained staff, and contributed to service improvements in a busy environment.
Proofread Your Application: Before submitting your application, make sure to proofread your CV and paragraph for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Goodenough College
✨Showcase Your Customer Service Skills
As a Duty Manager, you'll be the first point of contact for guests. Prepare examples of how you've handled customer enquiries and complaints in the past, demonstrating your professionalism and warmth.
✨Familiarise Yourself with Hotel Systems
Make sure you understand hotel booking systems like Guestline or similar. If you have experience with these systems, be ready to discuss how you've used them to improve efficiency and guest satisfaction.
✨Emphasise Team Leadership Experience
This role requires motivating and training the reception team. Be prepared to share specific instances where you've successfully led a team, highlighting your ability to foster a positive work environment.
✨Demonstrate Your Problem-Solving Skills
In a busy hotel environment, challenges will arise. Think of examples where you've had to think on your feet to resolve issues, especially related to health and safety or guest services.
