Operations Manager

Good Tuesday is a design-led stationery brand and a certified B Corp. We bring "the Art in Planning" - creating beautiful tools to help people plan their time. We believe good planning creates space for what really matters. We have all the makings of an iconic brand; impactful products, a loyal community, and a strong sense of purpose. We're growing fast, and we're looking for curious, kind, and capable people who want to help grow a company that uses business as a force for good - and have fun doing it.

We're looking for an experienced Operations Manager to lead business operations at Good Tuesday, with a focus on scaling systems, streamlining processes, and improving performance across fulfilment, logistics, and wider operations. This is a senior, hands-on role at the centre of our business. You'll own the day-to-day operations that keep things running smoothly, from stock flow and order fulfilment to capacity planning, systems management, and delivering efficiencies that support growth. Warehouse and logistics will be a key part of your remit, but you'll also strengthen how the wider business operates. You'll work closely with leadership and collaborate across teams to drive performance, implement digital tools, and ensure we're set up for scale.

Key Responsibilities:

• Warehouse, Fulfilment & Logistics
• Oversee day-to-day fulfilment across ecommerce (D2C) and wholesale (B2B)
• Plan staffing and workflow needs, especially during peak periods
• Ensure clear, efficient processes from goods-in to dispatch
• Ensure the systems, standards, and routines are in place to maintain a safe, clean, and effective working environment
• Action changes in legislation or regulations
• Business Operations & Systems
• Evaluate and improve workflows across the business
• Identify inefficiencies and introduce tools and AI automation
• Own and optimise operational systems, including our WMS
• Develop and maintain standard operating procedures and drive continuous improvement
• Data, Planning & Reporting
• Monitor operational KPIs and use data to guide decisions
• Support cost control and process-led savings
• Contribute operational insight to strategic planning
• People & Team Leadership
• Manage and develop warehouse and operations staff through reviews, training, and coaching
• Promote a culture of kindness, ownership, clarity, and accountability
• Ensure clear communication and planning across teams
• Cross-functional Projects & Stakeholder Management
• Work with product, buying, customer service, marketing, and ecommerce to improve delivery and solve problems
• Lead cross-functional improvement and scale projects
• Build strong relationships with suppliers, partners, and couriers

What We're Looking For:

• Strong experience in operations, logistics, or fulfilment within fast-growing ecommerce or consumer goods
• Proven ability to lead teams and deliver continuous improvement across warehouse and business operations
• Confident working with data, systems, and software to drive performance
• Comfortable working at pace, solving complex problems, and managing competing priorities
• Hands-on, practical, and solutions-focused
• A clear communicator who thrives on structure, clarity, and results
• Familiarity with Lean, Six Sigma, or similar continuous improvement frameworks

Benefits:

• Full time permanent contract, initially based at Lanteague Studios, Zelah, Cornwall - with a move to a brand new HQ in Indian Queens planned in October
• A competitive salary depending on experience
• Flexible work hours (core studio hours between 10am and 3pm)
• 23 days holiday plus 8 bank holidays — 31 days total, increasing with length of service
• Generous product allowance and discounts
• NEST pension scheme
• Ongoing Training and Development
• Healthy Workplace pledge with annual health checks
• Ride Share scheme
• Cycle to work scheme
• Eye care vouchers
• Weekly Team Lunch
• Regular team socials
• Paid volunteering
• And more..

To Thrive at Good Tuesday:

• We use business as a force for good — Our values guide how we work, how we make decisions, and how we treat each other.
• Customer First: We exist for our customers. We listen deeply, design meaningfully, and act fast to serve their needs.
• Caring: We lead with empathy. We treat people with kindness, assume good intentions, and build trust through respect.
• Raise the Bar: We're not here to be average. We go for better — in quality, creativity, and how we show up every day.
• Honest & Accountable: We speak clearly and take responsibility. We do what we say, take feedback well, and build trust.
• Purposeful: We act with intention. We focus on what moves the needle and build systems that last.

You are a doer, a team player, humble, honest, straightforward, and transparent. You are a good teacher/mentor, you want to get your hands dirty, solve problems, and are resilient. You are flexible, entrepreneurial, smart, and passionate. If you don't know something, you say so — then go figure it out. You love working in a creative environment, have a sense of humour, and are an insatiable learner.

Our Commitment to Equality: Good Tuesday is an equal opportunity employer. We believe diverse teams build better businesses, and we are committed to creating an inclusive, equitable, and supportive workplace where everyone feels valued.