Mission and values
The Good Shepherd supports disadvantaged people in Wolverhampton to end homelessness, recover, build independence and move out of poverty.
We provide food, practical help, one-to-one and group support, accommodation support, training and pathways into employment.
Our core values are hospitality, compassion, and respect. We recognise each person's dignity and potential for growth, and we deliver services in a person-centred way.
Role Summary
The Administrator will provide administrative and operational support to WHIRS, a partnership between Good Shepherd and Recovery Near You supporting people who are rough sleeping, recently housed or at risk of returning to rough sleeping.
The post holder will coordinate referrals, records, appointments, meetings, data, reporting, partner communication and service-user feedback to help ensure the project is organised, safe, responsive and able to evidence outcomes.
Main Duties
Service Management & Coordination
· Offer daily administrative assistance to the WHIRS diverse team and collaborating partners.
· Oversee referrals, scheduling, reviews, and follow-up tasks, ensuring precise record-keeping and proper information distribution.
· Uphold effective office systems, digital folders, contact directories, schedules, calendars, action logs, and project files.
· Organize agendas, document minutes, record actions, and distribute notes for meetings and case discussions.
Referral, Case Documentation & Data Management
· Log referrals, contacts, appointment results, interventions, and follow-up actions using approved systems.
· Aid in accurate documentation of homelessness, treatment, recovery, health, accommodation, and engagement outcomes.
· Keep clear, confidential, and auditable records in compliance with GDPR and organizational standards.
· Assist staff in identifying missing details, incomplete records, or data quality issues and support timely corrections.
Data Handling, Monitoring & Reporting
· Enter, gather, and track project data to showcase activities, outcomes, demand, trends, service reach, and ...
Administrator – Wolverhampton Homeless Integrated Recovery Service (WHIRS) employer: Good Shepherd Services
The Good Shepherd Wolverhampton is an exceptional employer dedicated to making a meaningful impact in the community. With a strong focus on inclusion and wellbeing, employees benefit from a supportive work culture that fosters collaboration and personal growth. Located in a vibrant area, the organisation offers unique opportunities to engage with diverse groups, ensuring that every team member plays a vital role in driving positive change.
