At a Glance
- Tasks: Lead and enhance the performance of our franchise network for better care delivery.
- Company: GoodOaks, a values-driven homecare franchise on a mission to redefine ageing well.
- Benefits: Competitive salary, genuine flexibility, and travel expenses covered.
- Other info: Join a mission-driven team during a crucial growth phase.
- Why this job: Play a pivotal role in transforming homecare and supporting franchise partners.
- Qualifications: Experience in complex operations and strong relationship-building skills.
The predicted salary is between 56700 - 69300 £ per year.
Help make ageing well at home the new norm. GoodOaks is a values-led homecare franchise on a mission to change what growing older looks like. Across 35 locations, our franchise partners deliver outstanding care in their own communities – and we have big plans to scale our impact across the country. That kind of growth doesn’t happen on its own. It needs stronger systems, deeper support, and sharper operational execution. It needs someone who can make the right things actually happen, everywhere, consistently.
The role involves leading the performance and effectiveness of our franchise network. You’ll be the integrator of the business – connecting strategy to execution, aligning teams, and owning the core drivers of franchise success: performance, recruitment, franchisee support, operational systems, and financial discipline, working alongside our specialist compliance and marketing leads. You’ll be equally at home zooming out to shape how we scale, and zooming in to fix what’s not working in a single office.
What you’ll own:
- Network performance – Drive results across the network, support franchisees to grow sustainably and profitably, and spot underperformance early so you can step in before it becomes a problem.
- Franchise partner relationships – Build trusted, honest relationships with franchise partners, balancing genuine support with the challenge that helps them raise their game.
- Recruitment & capacity – Lift recruitment performance across the network and shorten the time it takes new offices to reach capacity and break-even.
- Systems & scalability – Put scalable systems and processes in place, and standardise the best practices that already work well somewhere in the network.
- Financial discipline – Strengthen commercial understanding among franchise partners and sharpen how KPIs are used and reported.
- Internal alignment – Keep central teams and the franchise network pulling in the same direction, in close partnership with our quality and marketing leads.
What success looks like:
- Franchise partners reaching break-even faster
- Higher revenue and profitability per location
- Franchise partners who feel genuinely well supported
- Stronger, more consistent operations across the board
- Clear, visible momentum toward 70 locations
About you:
You’ve earned your stripes in complex, multi-site or franchise operations. You think strategically but you execute in the detail. You build relationships people trust, and you’re comfortable holding others – and yourself – to account. Above all, you want your work to matter, and you’re drawn to a business built around a mission worth caring about.
Why this role matters:
This is a pivotal role in the next stage of GoodOaks’ growth. Get it right, and you’ll help build a network that delivers consistently excellent care, supports its franchise partners properly, and sets a new standard for homecare in this country.
What we offer:
- Competitive salary, reviewed in line with experience, plus real incentives and travel expenses across the network
- Genuine flexibility – a hybrid role built around where the work is, not where a desk is
- A seat at the table during a defining stage of the business, reporting directly to the Founder
- A values-led team that cares about doing right by its franchisees, their carers, and the people they support
- A hybrid role, combining 2–3 days per week in the National Office with remote work and time spent with our franchise partners
Operations Director in Poole employer: Good Oaks Home Care
At GoodOaks, we pride ourselves on being an exceptional employer that truly values our Care Professionals. Located in Milton Keynes, we offer a supportive work culture with flexible hours, competitive pay, and comprehensive training to ensure your success. With real opportunities for career progression and a commitment to employee development, you’ll find a rewarding environment where your contributions make a meaningful impact on the lives of those we care for.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Director in Poole
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations Director at Good Oaks Home Care!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Good Oaks Home Care or be willing to refer you for that Operations Director position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Good Oaks Home Care who’s on the lookout for their next Operations Director star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operations Director role at Good Oaks Home Care!
We think you need these skills to ace Operations Director in Poole
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Good Oaks Home Care. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Good Oaks Home Care
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Good Oaks Home Care. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
