At a Glance
- Tasks: Lead AI Design, shaping how our AI models behave and improve.
- Company: Join Fin, the top AI agent for customer service, in a dynamic environment.
- Benefits: Competitive salary, flexible work options, and opportunities for growth.
- Other info: Collaborative culture with a focus on quality and fast-paced development.
- Why this job: Be at the forefront of AI innovation and make a real impact.
- Qualifications: Experience in AI, product leadership, and a passion for design.
The predicted salary is between 80000 - 100000 £ per year.
We are looking for a technically-capable product leader to head up AI Design at Fin (formally Intercom).
Locations: London, Dublin, Berlin.
Fin is the #1 AI agent for customer service — a full-stack, vertically integrated AI system powered by our own in-house models, Apex, designed specifically for customer experiences.
The role is to lead the Design function within our AI Group, where our custom models and core Fin functionality are developed. You will be managing our AI Designers (currently 3 Staff/Principal level AI Designers). You will work directly with AI Engineers and Scientists in our AI Group, and Product Designers and teams in our R&D group.
We believe that leading AI Design is a new type of product leadership role that combines technical, product, and leadership qualities. This includes shaping how the Fin AI models and harness behave — how they reason, respond, and improve over time. The experience is defined as much by model behaviour, evaluations, and iteration loops as it is by UI.
We’re looking for someone to lead in that world.
There are three things that matter for this role:
- AI Chops (this matters most): You’re comfortable operating at the AI layer. Not just using AI tools, and not just designing around them, but getting into how things actually work: model behaviour, evaluations and testing, agent workflows. You don’t need to have done everything end-to-end. Honestly, very few people have. But you can hold your own in conversations with engineers and scientists. You’re curious enough to go deep. You’ve likely built things, broken things, experimented a lot. You almost certainly have opinions about where this is all going, what’s overhyped, what actually matters.
- Product Leadership: You care about building great products, deeply. You’ve likely led teams, or built things from scratch, or shaped products that people use. You know how to connect: user needs, business goals, what’s actually possible with the technology. You can zoom out to define direction, and zoom in to perfect experiences. Maybe you’ve shipped AI products from the ground up, maybe you haven’t, but you’re already pulling AI into everything you build, and pushing way beyond surface-level use.
- Values & Mindset: This part is true for everyone at Fin: You’re high-agency. You build. You don’t wait for permission. You care about quality, not just how things look, but how they work. You like moving fast in messy, ambiguous spaces. You raise the bar for the people around you. We don’t expect you to be all of these things at once. We think this role will attract people with different “shapes.”
You might be:
- A product leader who has gone deep on AI over the last year.
- A designer leader who has moved closer and closer to the system and the model.
- An engineer, scientist or researcher who cares a lot about product and experience.
- A founder, or someone building things on the side, figuring this out in public.
You might not have ever had the title ‘Design Leader’. That’s fine. What matters more is: how you think, how you learn, how seriously you’re engaging with this shift.
What would you be doing in the role? You’ll be working at the centre of how we build Fin. Alongside designers, engineers, and AI scientists, you’ll help shape: how the system behaves, how we evaluate quality, how we turn model capability into real product experiences. Some of the work will feel like product. Some will feel like design. Some will feel closer to engineering or research. A lot of it will feel new.
Talk to us. We don’t think there’s a perfect profile for this role. We don’t think the industry has fully caught up with what this job actually is yet. And we don’t want to over-specify it and miss the interesting people. If you’ve been thinking about this space a lot, building things, forming strong opinions, we’d love to hear from you. Tell us how you see it. Tell us what you’ve built. Tell us where you think this is all heading. We’re much more interested in that than a perfect CV.
Interview Process: We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire process to be no more than 4 weeks from start to finish. You’ll meet with members of our AI Group and Product & Design leadership team, and have the chance to properly understand the role, the problems we’re solving, and whether Fin is the right fit for you.
AI Design Leader in London employer: Good Maven
Limbic is an exceptional employer, offering a unique opportunity to shape the design function at a pioneering clinical AI start-up in London. With a strong focus on employee growth and a collaborative work culture, you will have the chance to make a meaningful impact on patient wellbeing while enjoying competitive benefits, including equity participation and flexible working arrangements. Join us to tackle complex challenges in healthcare and design experiences that truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land AI Design Leader in London
✨Tip Number 1
Network like a pro! Reach out to folks in the AI and design space on LinkedIn or at meetups. Don’t be shy—ask for informational chats. You never know who might have a lead on that perfect role!
✨Tip Number 2
Show off your passion! When you get the chance to chat with potential employers, share your thoughts on AI trends and your experiences. Let them see your curiosity and how you think about the future of AI design.
✨Tip Number 3
Prepare for those interviews! Research Fin’s products and think about how your skills can help shape their AI models. Be ready to discuss how you’d tackle real-world challenges they face in AI design.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Fin team!
We think you need these skills to ace AI Design Leader in London
Some tips for your application 🫡
Show Your AI Chops:Make sure to highlight your technical skills and experience with AI. We want to see that you’re not just familiar with AI tools, but that you understand how they work and can engage in meaningful conversations about model behaviour and workflows.
Demonstrate Product Leadership:Share examples of how you've led teams or built products from scratch. We’re looking for someone who can connect user needs with business goals and technology, so don’t hold back on showcasing your product leadership experience!
Emphasise Your Values & Mindset:We value high-agency individuals who care about quality and thrive in ambiguous environments. Let us know how you embody these traits in your work and how you raise the bar for those around you.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting role. Don’t miss out on the chance to join our team!
How to prepare for a job interview at Good Maven
✨Know Your AI Inside Out
Make sure you’re well-versed in the technical aspects of AI design. Brush up on model behaviour, evaluations, and testing methods. Being able to hold a deep conversation with engineers and scientists will show that you’re not just a designer but a product leader who understands the intricacies of AI.
✨Showcase Your Product Leadership Skills
Prepare examples of how you've successfully led teams or projects in the past. Highlight your ability to connect user needs with business goals and technological possibilities. This role is about building great products, so be ready to discuss how you’ve done this before.
✨Embrace the Messy Ambiguity
Fin values high-agency individuals who thrive in fast-paced, ambiguous environments. Be prepared to discuss how you’ve navigated uncertainty in previous roles and how you approach problem-solving in such situations. This mindset will resonate well with the team.
✨Bring Your Unique Perspective
Don’t shy away from sharing your opinions on the future of AI and design. Whether you’re a product leader, designer, or engineer, your unique insights are valuable. Prepare to articulate your thoughts on where the industry is heading and what excites you about the intersection of AI and design.
