Call Center Manager

Good Life+ is a dynamic exciting, subscription-based prize draw entertainment company offering everyday excitement of winning prizes from cash, luxury cars, holidays & tech, whilst also providing access to thousands of rewards, cinema tickets, exclusive content & more. We believe everyone deserves a taste of the good life and so we go out of our way to create as many special moments and deliver as much value as possible all for an affordable fee. We stream our draws live every weekday evening at 7pm and over the weekends at 12pm across numerous platforms, where our presenters offer a fun, interactive show, giving extra chances for our viewers to win even more and understand the fantastic benefits we offer here at Good Life+. Key Responsibilities: You will call on your experience to help manage our Call Centre, which covers our cancellation, new account and customer service enquiries. It’s an exciting opportunity to influence the team’s shape from the beginning, where you will then provide ongoing support, training and motivation to drive performance when the team are dealing with inbound enquiries and outbound calls to prospects at various stages of the customers journey. You will hold regular team meetings, 121’s and performance reviews, alongside coaching and development, as well as acting as the point of escalation for customers. Your team’s ultimate mission is to maximise customer sign ups, upgrades and down sells and using objection handling skills to minimise cancellations. Daily Duties: Ensuring all enquiries are dealt with in a timely manner. Outgoing calls for customer feedback and membership upgrades. Measurement and ongoing monitoring of team performance. Developing and delivering training plans to the team. Share feedback with managers to aid continual improvement. What We Offer: Competitive salary Basic £40-£58k (OTE £55-£68k) with 31 Days Holiday a year (incl. Bank Holiday). Working Days are Monday to Friday, 8.30 – 17.30 and early finish at 17:00 on Fridays. Company Benefits available. Seniority Level: Mid-Senior level Employment Type: Full-time Industries: Entertainment Providers #J-18808-Ljbffr