Job Description:
About us
Good Hotel is a social impact business. This means that our excess profits go to good causes around the world. We believe in human potential. So we put our profits where the people are and invest in our local communities. Good Hotel provides long-term unemployed people with the opportunity to build a career in hospitality and all excess profits go to Nios de Guatemala, a charity that provides education to disadvantaged children.
Benefits:
Staff food on duty
Good experience stay
F&B discount
Reward of £10 for every positive name mention in online feedback
Upselling incentives
Employee Assistance confidential hotline
Recommend a friend scheme
Hero of the month / year
2 staff parties every year
GOOD HOTEL LONDON IS LOOKING FOR
Night Manager - Shift Pattern of 4 on and 4 off. 12 hours per shift.
Permanent Contract
Competitive Salary
Night Manager
Your role is to lead the front of house team during the night provide a naturally friendly, helpful and responsive level of service for our guests as well as to ensure the hotel runs in a safe orderly manner during the night/day.
This role suits someone whos flexible, well organised, possess excellent communication skills, can work on their own initiative as well as motivating others and have a genuine desire to work in the hospitality industry.
Key responsibilities
Support the night team conducting arrival and departure processes whenever required
Ensure the accuracy of guest billing
Manage the hotel during the night to ensure guests and team are well cared for
Ensure the accuracy of data in all systems and provide the necessary daily reports for all departments
Ensuring team are always in correct uniform and represent our organisation in the best possible way
Ensuring all legal, health and safety requirements are met at all times, action any potential audit points within given timelines
Manage the daily overbooking levels and liaise with all departments to ensure maximum occupancy
Assist the Front Office Manager in any queries
Assist and Manage the devising of SOPs
Managing no-shows, cancellations and liaising with reservations team where applicable
Ensure all guests are quoted the correct rate as per the selling strategy and website
Ensure all telephone calls are answered as quickly and efficiently as possible
Maintain observation over guests and guests property to ensure security alerts are kept to a minimum
Ensure the team is well motivated and informed of day to day activity
Lead night team in recruitment, training and development
Monitor the performance of the team and gives regular feedback regularly
Collaborate with all hotels departments
Handling guest complaints and supporting wider team empowerment across the business
Communicate daily with your Line Manager any issues resolved or needing follow up
Ensure the public area and back of house areas are maintained at all times
Respond to online guest reviews on Trip Advisor, Expedia, Booking, and others as requested by your line manager
Along with your main duties, you will also be expected to carry out any other duties that are reasonably asked of you.
Requirements
Leadership skills
Good written and spoken English
Problem solving skills and forward thinking
Effectively build relationships with customers
High attention to detail
Organized and self-motivated
2 years experience in hospitality management or similar customer service-orientated business
Job Type: Full-time
Work authorisation:
United Kingdom (required)
Work Location: In person
TPBN1_UKCT
