At a Glance
- Tasks: Lead daily operations and enhance patient experience at a multidisciplinary clinic.
- Company: Good Health Centre, a respected clinic serving Leeds for over 30 years.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Join a collaborative team and enjoy a key leadership role in a growing healthcare group.
- Why this job: Make a real impact on clinic performance and team culture in a supportive environment.
- Qualifications: Experience in operational leadership, preferably in healthcare, with strong team management skills.
The predicted salary is between 32000 - 40000 £ per year.
Salary: £32,000 to £40,000 (4 days) depending on experience
Location: on-site Leeds LS8 2AL (on-site parking)
Hours: 4 days per week (flexible days, Monday essential)
Who we are
Serving the Leeds community for over 30 years, Good Health Centre is a well-established multidisciplinary musculoskeletal clinic, known for delivering high-quality, patient-centred care. Our team of 25+ practitioners covers osteopathy, physiotherapy, acupuncture, and complementary therapies, providing an integrated approach to treatment. Part of Kinetico Health, a growing UK group of private clinics, this is an exciting time to join. You’ll have real ownership of the clinic, supported by a central team across operations, HR, marketing, and strategy.
The role
We are looking for a hands-on, commercially aware Practice Manager to lead day-to-day operations and drive overall clinic performance. Working closely with the Clinical Director and central teams, you will ensure the clinic runs efficiently, delivers an excellent patient experience, and continues to grow in a sustainable way.
Key responsibilities
- Day-to-day operations and team leadership
- Oversee daily clinic operations, ensuring smooth scheduling, patient flow, and service delivery
- Identify and implement improvements to systems and processes
- Manage, support, and develop reception and admin staff
- Support practitioner onboarding and coordination with the Clinical Director
- Act as the main point of contact for operational and diary-related issues
- Build a positive, accountable, high-performing team culture
- Maintain high standards across the full patient journey
- Monitor enquiries, conversion, feedback, and complaints, resolving issues promptly
- Support a welcoming, professional clinic environment
- Track retention and rebooking, working with practitioners to improve outcomes
- Oversee follow-ups and recall campaigns to re-engage patients
- Track clinic performance and report regularly to management
- Monitor KPIs and identify opportunities for improvement
- Support local growth initiatives and maximise clinic capacity
- Work closely with the Clinical Director to align operational and clinical priorities
- Collaborate with central teams across operations, HR, marketing, and finance
- Oversee key metrics including revenue, utilisation, and staffing efficiency
- Support budgeting, stock control, and general financial oversight
- Ensure compliance with regulatory, health & safety, and data protection standards
- Maintain clinic policies, procedures, and risk management processes
- Coordinate facilities, maintenance, suppliers, and contractors
What we’re looking for
- Experience in a Practice Manager or similar operational leadership role
- Ideally from healthcare or a service-led environment
- Strong organisational and problem-solving skills
- Proven experience managing and developing teams
- Commercial awareness with confidence using KPIs and performance data
- Excellent communication and interpersonal skills
- Hands-on, proactive approach with strong ownership
- High attention to detail and commitment to quality
What we offer
- A key leadership role in a well-established, respected clinic
- Support from a growing healthcare group
- A collaborative environment with experienced clinicians
- Opportunities for development as the business scales
- The chance to make a real impact on performance, culture, and patient experience
If you enjoy taking ownership, improving operations, and leading a high-performing team, this is a great opportunity to make a real impact. Please apply with your latest CV.
Practice Manager employer: Good Health Centre
Good Health Centre in Leeds is an exceptional employer, offering a collaborative and supportive environment where osteopaths can thrive alongside a team of dedicated health professionals. With flexible working hours and a strong focus on employee growth, the clinic prioritises long-term health goals for both patients and staff, making it a rewarding place to advance your career in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare sector. Attend local events, join relevant online groups, and don’t be shy to reach out to current Practice Managers on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the clinic's values and services. Show us that you understand what makes Good Health Centre tick. Tailor your answers to reflect how your experience aligns with their mission of delivering high-quality, patient-centred care.
✨Tip Number 3
Practice your pitch! When you get the chance to meet potential employers, whether at a networking event or an interview, have a clear and concise summary of your experience and what you can bring to the table. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Good Health Centre. Let’s make it happen!
We think you need these skills to ace Practice Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Practice Manager role. Highlight your leadership experience and any relevant healthcare background to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about improving clinic operations and how your hands-on approach can make a difference at Good Health Centre.
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your problem-solving skills and commercial awareness. We love seeing how you’ve made an impact in previous roles!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on this fantastic opportunity!
How to prepare for a job interview at Good Health Centre
✨Know the Clinic Inside Out
Before your interview, take some time to research Good Health Centre. Understand their services, values, and patient care approach. This will not only show your genuine interest but also help you align your answers with their mission.
✨Showcase Your Leadership Skills
As a Practice Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past. Highlight your problem-solving skills and how you've improved operations or patient experiences in previous roles.
✨Be Ready to Discuss KPIs
Since the role involves tracking performance metrics, brush up on key performance indicators relevant to clinic operations. Be prepared to discuss how you've used data to drive improvements and make informed decisions in your previous positions.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the clinic's future goals, team culture, or how they measure success. This shows you're not just interested in the role, but also in contributing to the clinic's growth.
