At a Glance
- Tasks: Lead daily operations and enhance patient experience at a multidisciplinary clinic.
- Company: Good Health Centre, a respected clinic serving Leeds for over 30 years.
- Benefits: Competitive salary, flexible 4-day work week, and opportunities for professional growth.
- Other info: Join a collaborative team and enjoy a key leadership role in a growing healthcare group.
- Why this job: Make a real impact on clinic performance and patient care in a supportive environment.
- Qualifications: Experience in operational leadership, preferably in healthcare, with strong team management skills.
The predicted salary is between 32000 - 40000 £ per year.
Salary: £32,000 to £40,000 (4 days) depending on experience
Location: on-site Leeds LS8 2AL (on-site parking)
Hours: 4 days per week (flexible days, Monday essential)
Who we are
Serving the Leeds community for over 30 years, Good Health Centre is a well-established multidisciplinary musculoskeletal clinic, known for delivering high-quality, patient-centred care. Our team of 25+ practitioners covers osteopathy, physiotherapy, acupuncture, and complementary therapies, providing an integrated approach to treatment. Part of Kinetico Health, a growing UK group of private clinics, this is an exciting time to join. You will have real ownership of the clinic, supported by a central team across operations, HR, marketing, and strategy.
The role
We are looking for a hands-on, commercially aware Practice Manager to lead day-to-day operations and drive overall clinic performance. Working closely with the Clinical Director and central teams, you will ensure the clinic runs efficiently, delivers an excellent patient experience, and continues to grow in a sustainable way.
Key responsibilities
- Day-to-day operations and team leadership
- Oversee daily clinic operations, ensuring smooth scheduling, patient flow, and service delivery
- Identify and implement improvements to systems and processes
- Manage, support, and develop reception and admin staff
- Support practitioner onboarding and coordination with the Clinical Director
- Act as the main point of contact for operational and diary-related issues
- Build a positive, accountable, high-performing team culture
Patient experience and retention
- Maintain high standards across the full patient journey
- Monitor enquiries, conversion, feedback, and complaints, resolving issues promptly
- Support a welcoming, professional clinic environment
- Track retention and rebooking, working with practitioners to improve outcomes
- Oversee follow-ups and recall campaigns to re-engage patients
Performance and commercial oversight
- Track clinic performance and report regularly to management
- Monitor KPIs and identify opportunities for improvement
- Support local growth initiatives and maximise clinic capacity
- Work closely with the Clinical Director to align operational and clinical priorities
- Collaborate with central teams across operations, HR, marketing, and finance
- Oversee key metrics including revenue, utilisation, and staffing efficiency
- Support budgeting, stock control, and general financial oversight
Governance and facilities
- Ensure compliance with regulatory, health & safety, and data protection standards
- Maintain clinic policies, procedures, and risk management processes
- Coordinate facilities, maintenance, suppliers, and contractors
What we’re looking for
- Experience in a Practice Manager or similar operational leadership role
- Ideally from healthcare or a service-led environment
- Strong organisational and problem-solving skills
- Proven experience managing and developing teams
- Commercial awareness with confidence using KPIs and performance data
- Excellent communication and interpersonal skills
- Hands-on, proactive approach with strong ownership
- High attention to detail and commitment to quality
What we offer
- A key leadership role in a well-established, respected clinic
- Support from a growing healthcare group
- A collaborative environment with experienced clinicians
- Opportunities for development as the business scales
- The chance to make a real impact on performance, culture, and patient experience
If you enjoy taking ownership, improving operations, and leading a high-performing team, this is a great opportunity to make a real impact. Please apply with your latest CV.
Practice Manager in Leeds employer: Good Health Centre
Good Health Centre in Leeds is an exceptional employer, offering a collaborative and supportive environment where osteopaths can thrive alongside a team of dedicated health professionals. With flexible working hours and a strong focus on employee growth, the clinic prioritises long-term health goals for both patients and staff, making it a rewarding place to advance your career in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about openings at Good Health Centre. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching the clinic's values and recent developments. Show us you’re genuinely interested in the role and how you can contribute to the team’s success. Tailor your answers to reflect our commitment to high-quality patient care.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your experience in managing teams and improving operations, as these are key for the Practice Manager role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us you’re keen on the position. Plus, it’s a great way to reiterate your enthusiasm for joining our team.
We think you need these skills to ace Practice Manager in Leeds
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read through the job description thoroughly. It’ll give you a clear idea of what we’re looking for and help you tailor your CV and cover letter to match our needs.
Show Off Your Experience:When writing your CV, highlight your relevant experience in practice management or similar roles. We want to see how your background aligns with our requirements, so don’t hold back on showcasing your skills and achievements!
Be Personal and Authentic:In your cover letter, let your personality shine through! We love to see genuine passion for the role and the healthcare sector. Share why you’re excited about the opportunity to join us at Good Health Centre.
Apply Through Our Website:Make sure to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our team!
How to prepare for a job interview at Good Health Centre
✨Know the Clinic Inside Out
Before your interview, make sure you research Good Health Centre thoroughly. Understand their services, values, and the community they serve. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Leadership Skills
As a Practice Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed teams or improved operations. Be ready to discuss how you can foster a positive team culture and enhance patient experience.
✨Be Data-Driven
Since the role involves monitoring KPIs and performance metrics, come prepared to discuss how you've used data in previous roles. Share specific instances where your insights led to improvements in service delivery or operational efficiency.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the clinic's future growth plans or how they measure success in patient retention. This shows that you're not just interested in the role, but also in contributing to the clinic's long-term goals.
