At a Glance
- Tasks: Engage customers with expert product knowledge and deliver unforgettable experiences.
- Company: Join ghd, the iconic British brand leading in luxury hair styling tools.
- Benefits: Enjoy uncapped commission, 33 days holiday, and generous discounts on products.
- Other info: Dynamic retail environment with opportunities for personal and professional growth.
- Why this job: Be part of a passionate team empowering customers to achieve their best hair day.
- Qualifications: Passion for beauty, excellent communication skills, and a drive for sales excellence.
The predicted salary is between 22320 - 27280 £ per year.
Location: John Lewis, Oxford
Contracted Weekly Hours: 16 hours
About Us
Iconic British brand ghd leads the global market in high-end professional hair styling tools, acclaimed as the UK's top recommended styling brand. Embraced by stylists, consumers, and media alike, ghd merges science, innovation, and luxury to craft cutting-edge hair tools. Renowned for pioneering innovation and superior performance, ghd is dedicated to empowering lives with the power of a good hair day!
What is a ghd Brand Ambassador?
A ghd Brand Ambassador surpasses the typical sales advisor by consistently connecting with customers to provide exceptional service and experiences, embarking them on a journey with our brand. They demonstrate outstanding product knowledge, excellent interpersonal skills, and uphold high store standards. They ensure that customers are given the opportunity to achieve their hair goals for a good hair day every day. ghd Brand Ambassadors come with a strong commercial understanding of key sales drivers and opportunities to drive company strategy and performance. These beauty tech enthusiasts thrive in a luxury retail environment, relish the opportunity to delight customers, and develop brand awareness by engaging with customers and driving brand loyalty.
About you
Are you passionate about luxury retail and committed to delivering best-in-class customer experiences? Are you courageous and driven to achieve excellence in sales? Do you love the world of beauty and the ability to give customers the power of a good hair day? If so, we want you on our team!
What does the role involve?
- Customer Experience and Demonstration: Confidently share ghd’s history & expert product knowledge with customers creating opportunities for theatre and ‘play’ in-store to deliver unforgettable customer service and experiences. You will be responsible for ensuring that your customers purchase the best tool for them with unrivalled customer service.
- Sales: Actively engage with customers by conducting and encouraging effective sales floor product demonstrations to create a luxury shopping experience, and actively seeking commercial opportunity to drive sales.
- Counter Management: Ensure the visual and luxury presentation of the retail concession is always maintained to the highest standard and in line with brand guidelines.
- Stakeholder Management: Internally supporting your Regional Manager and wider team to deliver brand growth. Externally engaging with retailer opportunities to support with local activations and eventing, ensuring that ghd is the customer brand of choice.
Employee Benefits
- Discretionary uncapped commission structure, paid monthly
- 33 days holiday a year (pro-rata for part-time positions)
- Day off to celebrate your birthday
- Generous discount on ghd products
- Enhanced parental leave pay
- Reward programs, such as recommend a friend bonuses and discretionary incentive schemes
Brand Ambassador in Oxford employer: good hair day
At ghd, we pride ourselves on being an iconic British brand that not only leads the market in high-end hair styling tools but also fosters a vibrant and inclusive work culture. Our employees enjoy a collaborative environment that encourages creativity and innovation, with ample opportunities for professional growth and development, particularly in our Dublin location where you can directly impact the local ecommerce landscape. Join us to be part of a passionate team dedicated to transforming lives through exceptional hair experiences while enjoying the benefits of working for a globally trusted brand.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Ambassador in Oxford
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including good hair day, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Brand Ambassador in Oxford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like good hair day that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at good hair day will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about good hair day and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at good hair day
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at good hair day, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at good hair day!
