At a Glance
- Tasks: Drive sales, build customer relationships, and create engaging in-store experiences.
- Company: Join ghd, a leading British brand in luxury hair styling tools.
- Benefits: Enjoy 50% off products, private medical cover, and ongoing training.
- Other info: Dynamic team culture with opportunities for creativity and growth.
- Why this job: Be the face of a trusted brand and transform lives with beauty.
- Qualifications: Sales experience and a passion for beauty are essential.
The predicted salary is between 30000 - 40000 £ per year.
Store / Location: Harrods - Knightsbridge & John Lewis Oxford Street
Reports to: Regional Manager
Salary: Competitive base & uncapped commission
Benefits: 50% off products, Private medical cover & ongoing training
Hours per week: 32 hours
WHO ARE WE?
Iconic British brand ghd is a global leader in high end professional hair styling tools and the UK’s number one recommended styling brand. Loved by stylists and consumers, loved by press, and loved by the people that work for the brand! Merging science and innovation, with luxury beauty and style; ghd combines cutting edge technologies and beautiful designs to create the most technically advanced hair tools in the world. A trusted and loved brand, ghd sells 2 million stylers every year and 5 iconic ghd products are sold every minute. The award-winning ghd tools are used by 200,000 stylists around the world and sold in 30+ countries and more than 45,000 premium salons. Renowned for game changing innovation and superior performance, at ghd we are on a mission to transform lives with the power of a good hair day!
ABOUT THIS ROLE
Are you passionate about beauty and driven by results? We’re looking for a commercially astute Beauty Advisor to join our team. Someone who brings energy, creativity, and a customer-first mindset to every interaction. You’ll be the face of our brand, delivering exceptional service, building lasting relationships, and driving sales through engaging experiences. If you’re motivated by KPIs, love building a client base, and know how to turn conversations into conversions, this is the role for you. Please note this position is split between two store locations and is 32 hours per week.
JOB ROLE AND RESPONSIBILITIES
- Driving Retail Performance:
- Hit and exceed individual and counter sales goals and KPIs
- Greet and assist customers with enthusiasm, creating a personalised and welcoming experience
- Build authentic relationships in-store to foster loyalty and repeat business
- Promote upcoming events, offers, and brand activations
- Create buzz through engaging in-store experiences
- Cross-sell and up-sell across the product range
- Organise and participate in promotional activities
- Offer expert tips and techniques to meet individual beauty needs
- Create your own in-store events to generate excitement and drive traffic
- Elevating the Customer Experience:
- Deliver tailored consultations and product demonstrations
- Immerse customers in the brand’s heritage and product stories
- Inspire customers to build beauty routines that reflect their unique style
REQUIREMENTS
- Minimum 1 year in sales, business development, or retail
- Proven track record of hitting commercial targets
- Entrepreneurial mindset with a drive to grow
- Excellent communication, negotiation, and relationship-building skills
- Creative thinker with fresh ideas and a flair for spotting opportunities
- Comfortable with data analysis and reporting
- Passion for beauty, spa, or wellness (experience of working in these industries is preferred but not essential)
- Must be able to work weekends
WHAT WE OFFER
- Competitive base salary & uncapped commission
- Private Medical
- Exclusive product discounts
- Ongoing training and development
- A vibrant, trend-led team culture
VALUES
We at ghd are proudly committed to our Company Values and aim to attract and retain employees who live our Values. Collaborative – We work together to create the extraordinary. Creative – We foster creativity & excellence to create value for our brands and business. Courageous – We are agile, entrepreneurial & we own our future. Connected – We stay connected and ensure we are always consumer first. Committed – We are responsible for our impact on others & the planet.
Beauty Advisor in London employer: good hair day
At ghd, we pride ourselves on being an iconic British brand that not only leads the market in high-end professional hair styling tools but also fosters a vibrant and collaborative work culture. As a Beauty Advisor in the prestigious locations of Harrods and John Lewis Oxford Street, you'll enjoy competitive pay, uncapped commission, and exclusive product discounts, all while receiving ongoing training to enhance your skills. Join us to be part of a passionate team that values creativity, connection, and commitment to excellence, ensuring every day is a rewarding experience for both you and our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Beauty Advisor in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like good hair day, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like good hair day!
We think you need these skills to ace Beauty Advisor in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at good hair day, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at good hair day and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show good hair day that you’re ready to jump in and contribute right away!
How to prepare for a job interview at good hair day
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
