At a Glance
- Tasks: Lead training initiatives and upskill teams for customer-facing operations.
- Company: Dynamic organisation focused on employee development and operational excellence.
- Benefits: Competitive salary, career growth opportunities, and a supportive work culture.
- Other info: Join a vibrant team dedicated to continuous learning and improvement.
- Why this job: Make a real impact by shaping the skills of frontline and mid-management teams.
- Qualifications: 8-12 years in Learning & Development with strong program management skills.
The predicted salary is between 50000 - 65000 £ per year.
Role Summary
We are looking for a strong Program Manager to lead training initiatives.
The incumbent will monitor and track certifications required by Building Management teams for completing their Standard Operating Procedures.
The role will lead large‑scale upskilling and capability building for frontline and mid‑management teams in customer‑facing operations.
The role will translate business needs into structured learning journeys and strengthen onboarding and the Employee Value Proposition through well‑executed, impact‑driven programs aligned to business outcomes.
Key Responsibilities
- Upskilling & Capability Development (Core Priority)
- Manage all upskilling initiatives for the operational workforce, ensuring scale, consistency, and measurable outcomes.
- Drive structured capability building across frontline teams and mid‑management through role‑based interventions.
- Ensure continuous cycles through refreshers, certifications, and targeted skill‑building programs.
- Training Needs Identification (TNI) & Learning Journey Design
- Partner with business leaders to assess training needs and identify capability gaps across functions.
- Translate TNI inputs into structured, role‑relevant learning journeys for frontline staff and people managers.
- Design progressive learning pathways aligned to operational requirements, customer experience expectations, and career progression.
- Induction, Onboarding & Employee Value Proposition Initiatives
- Design and operationalise induction and onboarding frameworks to ensure strong assimilation and early productivity.
- Build consistent onboarding experiences that reinforce culture, service standards, and role clarity.
- Program Management & Delivery
- Own end‑to‑end execution of training programs, including planning, scheduling, rollout, and closure.
- Manage training calendars, dashboards, and trackers to ensure timely delivery across locations and functions.
- Maintain training MIS, documentation, and audit‑ready records.
Requirements
- Graduate/Postgraduate in any discipline (Hospitality, Operations, HR, Retail or related fields preferred).
- 8–12 years of experience in Learning & Development, training, or capability building roles in operational environments.
- Experience managing large‑scale upskilling programs for frontline / customer‑facing workforce.
- Strong program management and execution capability.
- Understanding of frontline operations and service delivery environments.
- Data orientation and tracking discipline.
- Clear communication and facilitation skills.
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Training Program Leader in Dalry employer: Good Guys Ventures
Join a dynamic and innovative team in Gurgaon as the Chief of Staff for our HR function, where you'll play a pivotal role in driving strategic initiatives and enhancing operational excellence. We pride ourselves on fostering a collaborative work culture that values employee growth, offering ample opportunities for professional development and advancement. With a focus on data-driven decision-making and impactful project management, this role is perfect for those looking to make a meaningful contribution in a fast-paced environment.
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We think this is how you could land Training Program Leader in Dalry
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We think you need these skills to ace Training Program Leader in Dalry
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Good Guys Ventures, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Good Guys Ventures and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Good Guys Ventures
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Good Guys Ventures might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
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Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Good Guys Ventures.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
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Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
