Enterprise Account Director in Birmingham

Birmingham or Exeter | Hybrid

Dependent on experience

Flexible working, with some office time

Lead the Pod. Shape the strategy. Help our clients grow.

We're looking for an Enterprise Account Director to lead one of our client Pods - a team of Client Success Directors and Client Success Managers responsible for a portfolio of accounts.

Who are we?

We help ambitious brands unlock growth that legacy systems, slow decisions and old ways of doing things can get in the way of.

We combine data, insight and technology, increasingly through our own Good Growth Technology (GGT) platform, to find the opportunities that matter and turn them into results.

We've got a decade of experience helping global brands grow, we're trusted by major retailers and e-commerce leaders, and we're building something pretty exciting with GGT.

We're organized into small client Pods, each owning a portfolio of accounts.

That's where you come in.

So, what's the role actually about?

You lead a Pod and own the what and why across its portfolio.

You'll work with your team to understand where we're creating value, where there are risks and where we should focus our time.

You'll also play a key role in the first 90 days of new relationships - making sure there's the right scale, sponsor engagement and alignment to build something great.

If there isn't, you'll be the person willing to say so.

You'll probably enjoy this if...

• You like leading and developing people, not just doing the work yourself.
• You enjoy owning strategy and commercial outcomes.
• You're comfortable giving direct feedback and having difficult conversations.
• You like autonomy and working from context.
• You know when to stay at the strategic level and when to get into the detail.

It might not be for you if.

• You'd rather manage task lists than build understanding.
• You need to be the person with every answer.
• You naturally default to doing the work yourself rather than leading.
• You want to stay close to hands-on delivery.

What You'll Be Doing

• Lead and develop your Client Success Pod.
• Own the what and why across your client portfolio.
• Drive weekly account health reporting and surface risks early.
• Build strong relationships with senior client sponsors.
• Manage workload and capacity across your Pod.

What We're Looking For

We're looking for someone who is commercially sharp, a strong people leader and genuinely good with people.

You’ll Need

• Experience leading high-performing teams in a decentralised or Pod-based structure.
• Strong strategic account management and commercial diagnosis skills.
• Confidence leading executive-level Summits and QBRs.
• Strong stakeholder management and sponsor relationship skills.
• A genuine commitment to direct feedback and people development.

Nice to have

• Experience in a high-growth environment, such as Salesforce or HubSpot-style models.
• Experience mentoring people through transitions and onboarding.

Don't tick every box? That's fine! We're interested in your potential as well as your experience. If you think you could do a great job here, we'd still like to hear from you.

Our Benefits

• 28 days' annual leave + bank holidays
• Flexible and hybrid working
• Learning & Development allowance
• Regular team events and socials
• Two-day company Town Hall
• Company bonus scheme

How We Hire

We want the process to feel like a two-way conversation, rather than a series of hoops to jump through.

• Introductory call - 30 minutes
• Practical task and interview
• Work day

A relaxed chat to get to know each other and talk through the role.

A short exercise exploring how you approach leadership, strategy and client challenges, followed by a panel interview.

Spend a day with us, either in person or remotely, and get a proper feel for the team and how we work.

You're interviewing us too! Ask questions, challenge us and work out whether Good Growth feels like somewhere you'd want to be.

Where and when?

Birmingham or Exeter

We're hybrid, with most of the team spending around 1-2 days a week in the office.

Our core hours are 10am-3pm, with flexibility around your start and finish times.

There may be some travel to client sites, particularly for Summits and QBRs.

Want to know more?

See our work: goodgrowth.co.uk

Get to know our culture: LinkedIn

Diversity & Inclusion

Good Growth welcomes applicants from all backgrounds, experiences and perspectives. If you need adjustments at any stage of the recruitment process, just let us know.

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