Engagement Director in Birmingham

Overview

The role is Client Engagement Director.

Location: Exeter or Birmingham (hybrid working).

Salary: up to £50,000.

Working hours: Flexible, with some office time expected.

Why apply? Lead high-impact projects, collaborate with world-class experts, and play a key role in driving digital innovation for global brands.

Why this role matters: As a Client Engagement Director, you’ll own the success and growth of some of our most important client partnerships. Your job is to make sure clients see real, undeniable value from working with Good Growth - and that those relationships grow sustainably over time. You’ll work across a portfolio of client accounts, guiding them from post-discovery into delivery and long-term partnership. You’ll balance commercial focus with strong relationship stewardship, ensuring our work delivers outcomes that matter to clients and drives Net Revenue Retention for the business.

What You’ll Be Doing

• Delivering commercial impact: You’ll be accountable for the commercial health of your client portfolio - converting opportunities, securing delivery, and growing accounts through extension and expansion. Your focus is on ensuring clients consistently receive clear, measurable value.
• Client relationships: You’ll build and maintain strong relationships with senior client stakeholders, developing a deep understanding of their objectives, pressures, and industry context. You’ll proactively manage risk, maintain relationship warmth, and prevent churn.
• Commercial ownership: You’ll own the commercial process end-to-end - shaping briefs, designing solutions, leading contracting, and onboarding clients into delivery squads with clarity and intent.
• Internal collaboration: You’ll act as the bridge between commercial conversations and delivery reality, working closely with Delivery, Technology, and Data teams to translate client needs into clear priorities and constraints.
• Demonstrating value: You’ll lead ideation for demos and new opportunities, working with our technical teams to clearly communicate the Good Growth proposition and the impact we can deliver.
• Reporting & forecasting: You’ll be responsible for accurate reporting on pipeline, conversion, and customer health, helping the wider business plan resourcing and scale effectively.

About You

You don’t need to tick every box, but we’re looking for someone who brings most of the following:

• Essential: 5+ years’ experience in account management or senior client-facing roles (agency, SaaS, or similar)
• Strong commercial instincts and negotiation skills
• Confidence building relationships with senior stakeholders
• Excellent communication and presentation skills
• A collaborative mindset and high emotional intelligence
• Willingness to travel to client sites (domestic and international) and attend team sessions in Exeter or Birmingham

Nice to have:

• Experience working with enterprise clients or complex stakeholder environments
• Knowledge of organisations operating in the US market
• Familiarity with digital analytics, experimentation, or CRO
• High autonomy and comfort making decisions in ambiguous situations

Working hours & location

We believe in flexibility - you should work where you do your best work.

• Hybrid working: Typically 1 day per week in the office
• Offices in Birmingham and Exeter
• UK-based role with some UK & occasional international travel

As with all roles at Good Growth, we may ask you to be in the office more frequently during your first few months to help you get up to speed with the team and our ways of working.

Our Interview Process

We believe in a fair, transparent process that gives you a real sense of the job, team, and culture.

• Introductory Call (30 mins) – A relaxed conversation to see if the role is a good fit
• Technical Task & Interview – A short task to showcase your technical skills, followed by a Technical Interview
• Work Day – Spend a day with us to experience the role first-hand

We know interviews are a two-way process, so we encourage you to ask as many questions as you like throughout!

Want to Learn More?

Check out our work: goodgrowth.co.uk

Get to know our culture: LinkedIn

Interested? Apply now! If you’re not sure whether you fit every requirement, we’d still love to hear from you - we value potential just as much as experience.

Diversity & Inclusion

Good Growth welcomes applicants from all backgrounds, experiences, and perspectives. A diverse team means we can better serve our global clients. If you need adjustments at any stage of the process, just let us know. Please note that we cannot offer sponsorships at this time.