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- Tasks: Support metering operations and ensure data quality for gas and electricity supplies.
- Company: Good Energy is a leading renewable energy provider committed to fighting climate change.
- Benefits: Enjoy hybrid working, generous allowances, 25 days holiday, and an ethical pension plan.
- Why this job: Join a passionate team dedicated to sustainability and innovation in the energy sector.
- Qualifications: A keen interest in the energy industry and strong problem-solving skills are essential.
- Other info: Flexible work environment with opportunities for personal development and growth.
The predicted salary is between 30000 - 42000 £ per year.
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This range is provided by Good Energy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Good Energy
No day will be the same – here are some of the highlights
We’re Good Energy, an energy service company that embraces tech to help Britain get to net zero carbon emissions. We do this through providing 100% renewable electricity and developing innovative services to support customers to generate, share, store, use and travel with truly clean power. We’re passionate about the planet and empowering people to fight the climate crisis. That’s why we’ve been providing clean energy to businesses and homes for over 20 years.
We have one of the largest bases of customers generating their own renewable power, have been leading the fight against greenwashing in energy for years and source our electricity from a community of independent British renewable generators. Due to our green credentials, we’re the only energy company to have all our renewable tariffs certified as Uswitch Green Tariff Gold Standard, and we’ve also been named an Eco Provider by Which? Magazine. We are also rated by our customers as 4.6 on Trustpilot. Our highly inclusive, flexible culture, interesting roles and significant investment in personal development mean our people love us too. Thanks to them, we’re counted among the top 50 companies to work for in the Southwest. Good Energy believes diversity brings benefits for our customers as well as our business.
So, if you’re ready to make a stand against the climate crisis, are passionate about embracing tech for change, and believe in our values of being fair, straightforward, determined and inclusive, then we want to hear from you. Let’s power a cleaner, greener future together.
Role Purpose
- Reporting to the Metering Lead, you will work closely with our Account Health, Metering, Settlements & Business Teams covering both Import & Export supply types across Gas and Electricity. As a Metering Operations Specialist, you will support and strengthen Good Energy’s Operational and regulatory performance across various supply types, as well as supporting other operational teams with more technical metering queries.
- This team helps to contribute to various supplier and shipper operational obligations, including managing BAU exceptions, clearing backlogs, investigating issues with data quality & working closely with key 3rd parties.
Accountabilities
- Helping to improve our backlog position in various metering exception areas; including system integrity checks, unbilled metering issues (both Domestic and Commercial), REC Data cleanse, MHHS programme updates, managing our Metering Operations Mailbox and working through metering reminders.
- Working with the Industry Operations Manager, Settlements Team, Metering Specialists and Business Import and Export teams to develop and embed effective day-to-day management of our Electricity & Gas supply portfolio, and overall improvement of our data quality.
- Help the business to move to a position of regulatory compliance to all supplier obligations as per REC and BSCP and supporting the business to adhere to industry timeframes.
- Liaising with 3rd parties and regulatory parties to ensure compliance with key industry principles and effective working practices with our data collectors, data aggregators, meter read agents and MEM’s.
- Proactively contacting customers where issues / data discrepancies are identified for either assets or consumption data, this could include updating and responding to customers by email/phone.
- Supporting squad knowledge and capability by continuing to share and develop the knowledge on operational exceptions that can impact Billing, Settlements and Supplier Performance.
- Working through data received from 3rd parties to update our systems, helping to ensure that our customers receive accurate bills based on their usage and also improving our ability to trade more accurately for energy.
- Collaborating with our Business teams (Import and Export) to support metering queries and help clear exceptions.
What you\’ll need to succeed
About You:
- As a Metering team member, you will have a passion for our purpose, the ability to adapt to new situations every day and the drive to succeed both personally and when supporting our customers.
- You will be proactive and inquisitive, keen to work autonomously through worklists whilst being able to collaborate and contribute in a team environment.
- You will have a keen eye for detail and a desire to actively work to improve processes and help build on our business\’ knowledge and awareness of industry exceptions, for the benefit of the business and our customers.
- You are a quick learner, with a desire to build on your existing knowledge and experience to learn key industry processes in greater detail.
- You have a sound understanding of the Energy Industry and dataflows
- You are analytical and inquisitive with a natural desire and ability to solve complex problems.
- You are a team player with strong collaboration skills, able to work with leaders, specialists, and data analysts to achieve outcomes.
- You have exceptional verbal and written communication skills.
- You are a quick learner who enjoys sharing their knowledge
- You have a strong process improvement mindset and a track record of getting results by driving change.
- This includes an interest in technology and finding tools and solutions to do things better and faster.
- You have previous energy experience from jobs / roles outside of Good Energy.
- You have experience from domestic and commercial portfolios both export and import
Benefits you can rely on
Great allowances for hybrid working:
£500 work from home allowance – an annual allowance paid monthly alongside your salary to support with working from home costs.
£500 travel allowance – an annual allowance paid monthly alongside your salary to support with travelling to work costs.
£500 annual development allowance: to spend on your chosen development area, whether that’s in your current role, or future roles.
8% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.
Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.
See more of our benefits here.
About Good Energy
We’re Good Energy. Our aim is to help one million homes and businesses to cut their carbon by 2025 – by becoming a one stop shop for everything green…
We supply truly renewable electricity sourced from over 2,500 independent British generators. We are the only home energy supplier that\’s a Certified B Corporation, and we are a Which? Eco Provider for Energy. We install heat pumps, an essential tool for getting homes off gas. We support customers to generate and store their own power, by installing solar panels and battery storage. We also develop innovative tariffs to pay small generators fairly for what they export; and to get households involved in balancing the grid too.
If you’re ready to make combatting the climate crisis your job, and believe in our values of being, fair, straightforward, focused, and inclusive; then we want to hear from you. Let’s power a cleaner, greener future together.
Find out more about what makes us different here.
Our Commitment
We\’re a Committed Member of Inclusive Employers and value people’s differences – we recognise the strength that they give us. We work hard to be a supportive community where everyone has equal opportunities and we encourage applications from people irrespective of background, circumstances, age, disability, ethnicity, religion or belief, gender identity or sexual orientation.
Where are we?
Our office is based in Chippenham, Wiltshire and is conveniently located near the train station, providing green travel options for travel, as well as fast connections to Bristol, Bath, Swindon and London. The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges.
We promote work-life balance and flexibility through hybrid working, which combines both remote and office work. It provides our people with the opportunity to tailor their work schedules to suit their individual needs and preferences while maintaining productivity and engagement.
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Metering Operations Specialist employer: Good Energy
Contact Detail:
Good Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Metering Operations Specialist
✨Tip Number 1
Familiarise yourself with the energy industry, especially the regulatory frameworks like REC and BSCP. Understanding these will not only help you in interviews but also demonstrate your commitment to compliance and operational excellence.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've tackled data discrepancies or operational challenges in previous roles. This will highlight your analytical abilities and your proactive approach to improving processes.
✨Tip Number 3
Network with professionals in the energy sector, particularly those involved in metering operations. Engaging with industry experts can provide insights into the role and may even lead to referrals, increasing your chances of landing an interview.
✨Tip Number 4
Demonstrate your passion for sustainability and renewable energy during conversations with recruiters. Good Energy values candidates who are aligned with their mission, so sharing your personal commitment to combating climate change can set you apart.
We think you need these skills to ace Metering Operations Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Metering Operations Specialist role. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in the energy sector, particularly any roles that involved metering, data analysis, or customer service. Use specific examples that demonstrate your problem-solving skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for renewable energy and your alignment with Good Energy's values. Mention specific projects or experiences that showcase your ability to adapt and improve processes, as well as your commitment to sustainability.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Good Energy
✨Show Your Passion for Sustainability
Good Energy is all about fighting the climate crisis, so make sure to express your passion for sustainability and renewable energy during the interview. Share any personal experiences or projects that demonstrate your commitment to environmental issues.
✨Understand the Energy Industry
Familiarise yourself with the current trends and challenges in the energy sector, especially regarding metering operations. Being able to discuss industry data flows and regulatory compliance will show that you have a solid understanding of the role and its importance.
✨Demonstrate Problem-Solving Skills
As a Metering Operations Specialist, you'll need to tackle complex issues. Prepare examples of past experiences where you've successfully identified problems and implemented solutions, particularly in data quality or operational processes.
✨Highlight Team Collaboration
This role requires working closely with various teams. Be ready to discuss how you've collaborated with others in previous roles, showcasing your communication skills and ability to work effectively in a team environment.
