At a Glance
- Tasks: Lead a team to manage debt recovery for commercial energy customers.
- Company: Dynamic company focused on fair and effective debt management.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Fast-paced role with opportunities for continuous improvement and growth.
- Why this job: Make a real difference in customer relationships while driving business success.
- Qualifications: Experience in debt recovery and strong leadership skills.
The predicted salary is between 40000 - 50000 € per year.
No day will be the same - here are some of the highlights.
As Debt Recovery Squad Lead, you will lead and develop a team of Debt Recovery Specialists responsible for managing arrears across our commercial energy customer base. You will ensure the delivery of fair, compliant and effective collections activity, balancing customer outcomes with business risk and revenue protection.
You will be accountable for team performance, quality, regulatory compliance and colleague development, embedding a culture of Treating Customers Fairly, early arrears intervention and continuous improvement. This role plays a critical part in safeguarding customer relationships while ensuring robust credit and debt management outcomes.
Debt Recovery Squad Lead - Commercial Energy employer: Good Energy
As a leading employer in the commercial energy sector, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee development and well-being. Our Debt Recovery Squad Lead role offers not only competitive benefits but also ample opportunities for professional growth, allowing you to make a meaningful impact while working in a supportive environment that values fairness and compliance. Join us in our commitment to delivering exceptional customer outcomes and driving continuous improvement in debt management.
StudySmarter Expert Advice🤫
We think this is how you could land Debt Recovery Squad Lead - Commercial Energy
✨Tip Number 1
Network like a pro! Reach out to your connections in the commercial energy sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Understand their approach to debt recovery and customer relationships, so you can showcase how your experience aligns with their mission during the chat.
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. This will help you articulate your thoughts clearly and confidently, especially when discussing your leadership style and team development strategies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Debt Recovery Squad Lead - Commercial Energy
Some tips for your application 🫡
Show Your Leadership Skills:As a Debt Recovery Squad Lead, we want to see how you can lead and develop a team. Highlight any previous experience where you've managed a team or project, and don’t forget to mention how you’ve fostered a culture of fairness and compliance.
Emphasise Customer Focus:We’re all about treating customers fairly! Make sure your application reflects your understanding of customer relationships and how you’ve successfully balanced business needs with customer outcomes in the past.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Good Energy
✨Know Your Stuff
Make sure you understand the ins and outs of debt recovery, especially in the commercial energy sector. Brush up on relevant regulations and best practices, as well as the importance of Treating Customers Fairly. This knowledge will show that you're serious about the role and can lead a team effectively.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you developed colleagues or improved team performance. Be ready to discuss your approach to balancing customer outcomes with business risk, as this is crucial for the role.
✨Emphasise Continuous Improvement
Talk about your commitment to continuous improvement and how you've implemented changes in previous roles. Share specific instances where you've identified areas for enhancement and the positive impact it had on team performance or customer satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to debt recovery and team dynamics. This not only shows your interest but also helps you gauge if the company culture aligns with your values, especially regarding customer relationships and compliance.
