Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, manage accounts, and ensure exceptional service delivery.
- Company: Join a passionate team at Good Energy, focused on customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic role with varied tasks and a supportive team environment.
- Why this job: Make a real difference by supporting independent generators and enhancing their experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
No day will be the same - here are some of the highlights. As a Business Specialist (Export), you'll be joining our passionate, customer‑focused team, becoming the go‑to expert for our smaller independent generators. This is your chance to shine, owning everything from urgent inquiries to proactive account health checks.
Responsibilities
- Customer Engagement: Handle all incoming calls and emails, taking full ownership to ensure customer queries are resolved, or a solution is found.
- Account Health: Proactively manage billing, metering, and settlement workloads to maintain the health of customer accounts.
- Service Delivery: Work rigorously to KPIs and team standards to ensure exceptional service levels are achieved and grow the company's Trustpilot rating.
- Specialist Support: Be responsible for working with our smaller independent generators, providing both high‑touch support (calls and emails) and proactive technical task management to keep their accounts healthy.
- Strategic Alignment: Demonstrate a passion for Good Energy's purpose in all client interactions and build strong internal and third‑party relationships to ensure efficient service delivery.
Customer Service Specialist (Business Export) employer: Good Energy
Contact Detail:
Good Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist (Business Export)
✨Tip Number 1
Get to know the company inside out! Research Good Energy's values and mission, and think about how your passion for customer service aligns with their goals. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! As a Customer Service Specialist, you'll be handling calls and emails daily. Role-play with a friend or family member to get comfortable with responding to different types of inquiries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've resolved customer issues effectively. Be ready to share these stories in your interviews to demonstrate your ownership and proactive approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and contributing to our mission of exceptional service delivery.
We think you need these skills to ace Customer Service Specialist (Business Export)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about helping others and how that aligns with our mission at StudySmarter.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or account management. We love seeing how your past roles can contribute to our team, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff – just show us what you've got!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Good Energy
✨Know Your Customer Service Stuff
Make sure you brush up on customer service principles and practices. Understand how to handle inquiries effectively and demonstrate your ability to resolve issues quickly. Be ready to share examples from your past experiences where you’ve gone above and beyond for a customer.
✨Show Your Passion for the Role
Since this role is all about supporting independent generators, it’s crucial to express your enthusiasm for Good Energy's mission. Research the company’s values and be prepared to discuss how they align with your own. This will show that you’re not just looking for any job, but that you genuinely care about their purpose.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think of situations where you had to manage multiple tasks or resolve a complex customer issue. Practise articulating your thought process and the steps you took to achieve a positive outcome.
✨Demonstrate Your Team Spirit
This role involves working closely with a team, so be ready to talk about your collaborative experiences. Share examples of how you’ve built strong relationships with colleagues or third parties in the past, and how you contributed to achieving team goals. Highlighting your teamwork skills will show you’re a great fit for their customer-focused environment.