At a Glance
- Tasks: Manage key accounts and lead a team to deliver exceptional customer service.
- Company: Join Good Energy, a leader in renewable energy with a commitment to sustainability.
- Benefits: Enjoy flexible working, generous allowances, and a bonus scheme.
- Other info: Hybrid working options available, promoting work-life balance and inclusivity.
- Why this job: Make a real impact in the renewable energy sector while developing your leadership skills.
- Qualifications: Experience in B2B account management and a passion for service excellence.
The predicted salary is between 50000 - 65000 € per year.
No day will be the same - here are some of the highlights. As a Key Account Manager, you will have responsibility for delivering an exceptional service to our most strategically significant customers, with a key focus on operational efficiency and customer retention. You will be responsible for your own portfolio of key accounts, as well as leading a team of Account Managers who are each responsible for their own portfolio.
Responsibilities
- Strategic relationship management: Act as the senior point of contact for key accounts and generators, building long-term partnerships through proactive engagement and structured reviews.
- Team leadership & coaching: Provide direct line management for a squad of Account Managers, role-modelling best practices and coaching the team to achieve KPIs and service standards.
- Portfolio health & performance: Take full ownership of the customer journey from onboarding to renewal, using data-led insights to manage performance and ensure payments are made within contractual timeframes.
- Risk & escalation management: Act as the primary escalation point for complex issues, monitoring commercial risks and deploying corrective actions to protect both the customer and the business.
- Commercial growth & strategy: Align customer strategic goals with Good Energy’s products to ensure high customer retention as well as identify and realise partnership and revenue-driving opportunities.
- Operational oversight: Collaborate with the Origination team and third-party specialists to ensure contractual adherence, accurate billing, and seamless end‑to‑end service delivery.
- Change & performance leadership: Drive team delivery during periods of significant growth, adapting approach and strategy where necessary and identifying efficiencies to improve team‑wide working practices.
What you'll need to succeed
- You are a commercially minded leader with deep expertise in B2B account management and a track record of delivering high‑level customer success.
- You possess the analytical skills to navigate complex data and the leadership presence to influence stakeholders, mentor a team, and represent Good Energy’s mission.
- Strong experience of B2B Account Management, ideally within the energy sector, and demonstrate a passion for service excellence and building long‑lasting relationships.
- Proven ability to role‑model best practices, mentor colleagues, and drive team performance.
- Strong analytical skills with the ability to use data to identify trends, resolve issues, and improve operational tools.
- A confident communicator capable of engaging and influencing both internal stakeholders and external senior partners.
- A genuine passion for renewable energy and the ability to weave our mission into every client interaction.
- A self‑starter who excels at managing a complex portfolio while remaining a dedicated team player.
- Confident traveling to meet key clients in person to strengthen partnerships.
- Experience in renewables, microgeneration, or operational roles within the energy sector.
- Experience leading teams or processes through periods of growth or industry transition.
Hybrid working explained: Our office is based in Chippenham, Wiltshire. For this role, we’re looking for candidates who can come in to our Chippenham office, once a week based on location. We offer both formal and informal flexible working options. Full‑time hours are 37.5 per week, Monday to Friday. The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges. We promote work‑life balance and flexibility through hybrid working, which combines both remote and office work.
Benefits you can rely on
- £500 work from home allowance – an annual allowance paid monthly alongside your salary to support with working from home costs.
- £500 travel allowance – an annual allowance paid monthly alongside your salary to support with travelling to work costs.
- £500 annual development allowance – to spend on your chosen development area, whether that’s in your current role, or future roles.
- 15% annual bonus – company‑wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
- Holiday – 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work‑life balance.
- Ethical Pension with Aviva – Good Energy offers an ethical pension plan provided by Aviva, with employer‑matched contributions up to 7.5% of your base salary.
Our Commitment
We're a Committed Member of Inclusive Employers and value people’s differences – we recognise the strength that they give us. We work hard to be a supportive community where everyone has equal opportunities and we encourage applications from people irrespective of background, circumstances, age, disability, ethnicity, religion or belief, gender identity or sexual orientation.
Key Account Manager (Export) in Chippenham employer: Good Energy
Good Energy is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in Chippenham, Wiltshire. With flexible hybrid working options, generous allowances for home office setup and travel, and a commitment to ethical practices, employees are empowered to thrive both personally and professionally. The company fosters a collaborative environment where team leadership and development are at the forefront, ensuring that every team member can contribute to meaningful change in the renewable energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager (Export) in Chippenham
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your experience aligns with their mission, especially in renewable energy. We want to see your passion shine through!
✨Tip Number 3
Practice your pitch! You never know when you’ll meet someone who could help you land that Key Account Manager role. Be ready to explain your experience and how you can drive customer success in a concise and engaging way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Key Account Manager (Export) in Chippenham
Some tips for your application 🫡
Show Your Passion for Service Excellence:When writing your application, let your enthusiasm for delivering exceptional service shine through. We want to see how you’ve built long-lasting relationships in your previous roles and how that aligns with our mission at StudySmarter.
Highlight Your Analytical Skills:Make sure to showcase your ability to navigate complex data. We love candidates who can use insights to drive performance and improve operational tools, so share examples of how you've done this in the past!
Demonstrate Leadership Experience:As a Key Account Manager, you'll be leading a team. In your application, highlight your experience in mentoring and coaching others. We’re looking for someone who can role-model best practices and drive team performance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Good Energy
✨Know Your Accounts
Before the interview, dive deep into the key accounts you’ll be managing. Understand their history, challenges, and how your potential employer has engaged with them. This will show your proactive approach and genuine interest in building long-term partnerships.
✨Showcase Your Leadership Style
Be ready to discuss your leadership experience and how you've successfully coached teams in the past. Prepare examples that highlight your ability to mentor others and drive performance, especially during periods of growth or change.
✨Data-Driven Insights
Since the role requires strong analytical skills, come prepared with examples of how you've used data to identify trends and resolve issues. Discuss specific tools or methodologies you've employed to improve operational efficiency and customer satisfaction.
✨Passion for Renewable Energy
Make sure to convey your enthusiasm for renewable energy and how it aligns with the company's mission. Share personal anecdotes or experiences that demonstrate your commitment to sustainability and how you can weave this passion into client interactions.
