At a Glance
- Tasks: Lead a team to manage debt recovery for commercial energy customers.
- Company: Join Good Energy, a leader in renewable energy and sustainability.
- Benefits: Enjoy hybrid working, generous allowances, and a supportive work environment.
- Other info: Be part of a values-driven company committed to tackling the climate crisis.
- Why this job: Make a real impact while promoting fairness and customer care in the energy sector.
- Qualifications: Experience in debt recovery and strong leadership skills required.
The predicted salary is between 40000 - 50000 € per year.
No day will be the same - here are some of the highlights. As Debt Recovery Squad Lead, you will lead and develop a team of Debt Recovery Specialists responsible for managing arrears across our commercial energy customer base. You will ensure the delivery of fair, compliant and effective collections activity, balancing customer outcomes with business risk and revenue protection. You will be accountable for team performance, quality, regulatory compliance and colleague development, embedding a culture of Treating Customers Fairly, early arrears intervention and continuous improvement. This role plays a critical part in safeguarding customer relationships while ensuring robust credit and debt management outcomes.
Customer & Industry Context: The team supports microbusinesses, SMEs and commercial customers within the UK energy market. Customers may be experiencing cashflow challenges, billing disputes, contract complexity or financial difficulty. You will operate within a highly regulated environment, ensuring adherence to Ofgem principles, internal policy and best practice collections pathways across a range of meter types, billing structures and supply configurations.
Responsibilities
- Leadership & People Management
- Lead, coach and develop a team of Debt Recovery Specialists
- Set clear expectations around performance, quality and compliance
- Conduct regular one-to-ones, reviews and coaching sessions
- Foster a supportive and inclusive team culture
- Support talent development and succession planning
- Performance & Delivery
- Manage team performance against KPIs including collections, quality and customer outcomes
- Use MI and insight to identify trends and improvement opportunities
- Balance cash recovery with customer retention and fair outcomes
- Promote early intervention to prevent debt escalation
- Support escalated cases involving disputes, vulnerability and financial risk
- Work with QA to maintain standards and drive continuous improvement
- Identify and mitigate operational and regulatory risks
- Operational & Cross Functional Collaboration
- Collaborate with internal teams to deliver effective customer outcomes
- Support operational change, system improvements and policy updates
- Represent Debt Recovery in wider business discussions where required
What you'll need to succeed
You are a confident, values-driven leader who balances empathy, accountability and performance. You lead by example, make sound decisions in complex situations, and promote high standards of customer service, quality and professionalism through a collaborative and supportive approach. You’ll demonstrate a strong commitment to continuous improvement by driving efficiencies, enhancing customer experience, and developing team capability. You’ll also take ownership of your professional development while staying up to date with regulatory changes, industry trends, and best practices.
Skills & Behaviours
- Strong leadership and coaching skills
- Calm, confident communicator in complex and sensitive situations
- Strong commercial awareness and sound financial judgement
- Effective decision-making and problem-solving skills
- Resilient, emotionally intelligent and results-focused
- Able to manage performance, risk and change effectively
Experience & Attributes
- Experience leading a debt recovery, collections or credit control team
- Strong understanding of performance management and quality frameworks
- Experience working in a regulated environment
- Ability to interpret data and turn insight into action
- Highly organised, proactive and accountable leader
- Experience within utilities, energy or financial services
- Experience managing commercial or business customer debt
- Knowledge of the UK energy market, including billing, metering, contract structures as well as working with Ofgem regulations
- Exposure to vulnerability, insolvency or complex dispute handling
As part of our assessment process, we will invite shortlisted candidates to attend an in-person competency interview.
Hybrid working explained: Our office is based in Chippenham, Wiltshire. For this role, we're looking for candidates who can come in to our Chippenham office once a month. We offer both formal and informal flexible working options. Full-time hours are 37.5 per week, Monday to Friday. The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges. We promote work-life balance and flexibility through hybrid working, which combines both remote and office work.
Benefits you can rely on
- Great allowances for hybrid working
- £500 work from home allowance
- £500 travel allowance
- £500 annual development allowance
- 8% annual bonus
- Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays
- Ethical Pension with Aviva
About Good Energy
Good Energy has been driving the UK's renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 customers producing their own energy through the Feed-in Tariff scheme. Beyond supply, we design and install solar panels systems, batteries, heat pumps and EV chargers, with fair tariffs and export rates that reward people for the energy they share. As a Which? Eco Provider, certified B Corp, and Friends of the Earth–recommended supplier, we’re proud to set the bar high for sustainability, fairness, and customer care. We’re rated 'Excellent' on Trustpilot and recognised as a World Class Employer by Best Companies, a reflection of both our customers’ trust and our inclusive, values-driven workplace. Now part of the Esyasoft Group, we’re connected to a global network of expertise in energy management and smart technology. With an exciting period of growth ahead, we’re expanding across all areas of the business. At our core, we believe in fairness, inclusivity, and innovation, and we’re looking for people who share our mission to tackle the climate crisis and power a cleaner, greener future.
Our Commitment
We're a Committed Member of Inclusive Employers and value people’s differences - we recognise the strength that they give us. We work hard to be a supportive community where everyone has equal opportunities and we encourage applications from people irrespective of background, circumstances, age, disability, ethnicity, religion or belief, gender identity or sexual orientation.
Debt Recovery Squad Lead - Commercial Energy in Chippenham employer: Good Energy
Good Energy is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development and well-being. With flexible hybrid working options, generous allowances for home office setup and travel, and a commitment to sustainability, employees are empowered to thrive both personally and professionally. The company's dedication to fairness and innovation, alongside its recognition as a World Class Employer, makes it an ideal place for those looking to make a meaningful impact in the renewable energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Debt Recovery Squad Lead - Commercial Energy in Chippenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the energy sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and be ready to discuss how your experience aligns with their mission. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. This will help you feel more confident and articulate when it’s your turn to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Debt Recovery Squad Lead - Commercial Energy in Chippenham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Debt Recovery Squad Lead role. Highlight your leadership experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Experience:Don’t hold back on sharing your past experiences in debt recovery or collections. Use specific examples to demonstrate how you've managed teams, improved performance, or handled complex situations. This is your chance to shine!
Be Authentic:Let your personality come through in your application. We value authenticity and want to know who you are beyond your qualifications. Share your passion for customer service and how you embody our values of fairness and inclusivity.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Good Energy
✨Know Your Stuff
Before the interview, make sure you understand the role of a Debt Recovery Squad Lead and the specific challenges faced in the commercial energy sector. Familiarise yourself with Ofgem regulations and the importance of treating customers fairly. This knowledge will help you demonstrate your expertise and commitment to the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and coaching abilities. Think about times when you've successfully developed a team or improved performance. Be ready to discuss how you foster a supportive culture and handle complex situations with empathy and accountability.
✨Data-Driven Decision Making
Since the role involves interpreting data to drive improvements, come prepared to discuss how you've used data insights in past roles. Share specific examples of how you've identified trends and implemented changes that led to better outcomes for both the business and customers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team's current challenges, the company's approach to continuous improvement, or how they support employee development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
