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- Tasks: Provide exceptional customer service and support for renewable energy queries.
- Company: Join Good Energy, a leader in the renewable energy sector.
- Benefits: Earn while you learn with competitive salary increases and bonuses.
- Other info: Remote working with a supportive team and extensive training.
- Why this job: Fast-track your career in a dynamic industry with plenty of growth opportunities.
- Qualifications: Passion for customer service and problem-solving skills.
The predicted salary is between 25500 - 29500 £ per year.
No day will be the same - here are some of the highlights. We have a strong track record of hiring talented people in our Customer Service Specialist role and enabling them to develop a successful career at Good Energy and beyond. You’ll gain the skills and knowledge required to develop your career quickly in an exciting and evolving industry. We’ll support you with every tool you need to build the foundations of your professional journey at Good Energy, starting with building a strong understanding of our customers, our products and our industry. You may be fresh out of education, with little experience in the working environment, or ready to accelerate your career development in a new profession.
It typically takes an exceptional candidate 9-12 months to gain a grounding in the role and build the knowledge required to take the next step within Good Energy. We’re hot on providing varied tools, support networks and programmes to ensure our talented people are supported in their development. This includes:
- A 16 week training programme to support you with the best start possible within the role
- A peer mentor for day-to-day support
- Opportunities to develop a specialism in key technical areas of your role
- Annual £500 development allowance for you to spend in areas that align with your career ambitions (qualifications, courses etc.)
- Opportunities to join our Good Career Programme, opening up a network of likeminded people looking to progress their careers and provide an opportunity to learn about all areas of Good Energy to help you map your career.
In the last 3 years, we saw multiple examples of our Specialists progressing to roles such as (but not limited to): Team leadership roles, Leadership in Customer Service, Specialising in Billing, Metering, Smart Export, Feed-in Tariff, Complaints, Business, PPA and Sales, Trading Team, Talent Acquisition/HR, Quality Assurance, IT Support/Development, Product & Propositions and Marketing/Communications.
High Reward and recognition: During your time in the role, you’ll earn as you learn as you enrol on our Good to Grow development framework, with clear salary increase stages that align with your development (reaching up to £29,500), with milestones at £25,500, £26,500 and £28,000. A 5% company bonus. A team performance-based incentive, with the opportunity to earn an extra £1000 per year after probation.
What you’ll need to succeed: As a Customer Service Specialist, you’ll be working within our customer contact centre, working almost fully remotely alongside other like-minded customer focused people. In this role, you’ll be taking calls and answering e-mails primarily (spending around 40% of your time on the phones), providing exceptional end-to-end service to our customers who use and/or generate renewable energy at home. As you progress, you’ll also work on technical tasks to proactively keep accounts healthy, for example resolving billing issues for customers.
You’ll be focused when it comes to taking full ownership and accountability for any problems your customer may have, whilst finding ways to help them manage their account in a more self-sufficient way (promoting our digital services, Smart meters). As part of the role, you’ll support customers with a variety of queries such as: taking meter readings, understanding bills and energy use, technical queries and complaints.
You’ll be passionate when it comes to delivering quality customer service and exceeding targets, as well as maintaining and growing our Trust Pilot rating so that prospective customers can see the benefits of joining Good Energy. We’re proud to have created a role and culture that enables remote working. As we’re a big team, working in a remote environment, we support in structuring and allocating workloads across our squads, with your time split between taking calls, answering emails and administrative tasks.
We’ll be honest – it’s not an easy role, but it’s a rewarding one. We offer full training with our industry experts before you start and throughout your journey and a 16 week plan to support you in becoming successful in your role. We don’t expect you to have all the answers straight away, so we’ve got an abundance of resources to help - all you’ll need to do is use your initiative, determination and problem-solving skills to find the answers.
Benefits you can rely on: Great allowances for hybrid working: £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
Customer Service Specialist – opportunity for fast progression and high reward in Chippenham employer: Good Energy
Contact Detail:
Good Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist – opportunity for fast progression and high reward in Chippenham
✨Tip Number 1
Get to know Good Energy inside out! Familiarise yourself with their products and services, especially in renewable energy. This will not only help you during interviews but also show your genuine interest in the company.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Service Specialist. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and maybe even a referral, which can really help your application stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Good Energy team!
We think you need these skills to ace Customer Service Specialist – opportunity for fast progression and high reward in Chippenham
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you’re passionate about delivering exceptional customer service. Share any experiences or examples that highlight your commitment to helping others, as this is key for the Customer Service Specialist role.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and qualities we’re looking for. Highlight your ability to take ownership of problems and your enthusiasm for renewable energy, as these are crucial for success at Good Energy.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically so we can easily see how you fit into our team. Remember, we appreciate clarity just as much as creativity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Good Energy!
How to prepare for a job interview at Good Energy
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Good Energy's products and services. Familiarise yourself with renewable energy concepts and how they relate to customer service. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Whether it's resolving a complaint or helping someone understand a complex issue, having specific stories ready will demonstrate your ability to handle the challenges of the role.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the company culture, training programmes, or career progression opportunities. This not only shows your enthusiasm but also helps you gauge if Good Energy is the right fit for you.
✨Emphasise Your Adaptability
Since the role involves a variety of tasks and working remotely, highlight your adaptability and problem-solving skills. Share instances where you've successfully navigated changes or tackled unexpected challenges, as this will reassure them that you're ready for the dynamic nature of the job.