At a Glance
- Tasks: Lead a dynamic team to deliver exceptional service and drive revenue for corporate clients.
- Company: Join Good Energy, a leader in the renewable energy revolution since 1999.
- Benefits: Enjoy hybrid working, generous allowances, and a strong focus on work-life balance.
- Other info: Be part of an inclusive culture that values diversity and innovation.
- Why this job: Make a real impact in sustainability while developing your leadership skills.
- Qualifications: Proven B2B account management experience and strong analytical skills required.
The predicted salary is between 50000 - 65000 £ per year.
No day will be the same - here are some of the highlights. We’re looking for a commercially minded, proactive, and data-driven leader to drive exceptional service delivery and revenue management for our most significant corporate and generation customers. This is a high-impact role with a strong focus on operational efficiency, team coaching, and strategic relationship management across our key portfolios. Working closely with Sales, Origination, Billing, Debt, and Industry Operations, you’ll play a key role in building consistency, mitigating risk, and maximising customer retention and satisfaction.
Responsibilities
- Team Leadership: Lead, coach, and support a team of Account Managers (Import & Export), fostering a culture of accountability, commercial awareness, and continuous improvement.
- Customer Centricity: Shape and maintain an exceptional customer experience for our large business and generation customers, ensuring consistent, high-quality delivery across the entire customer journey.
- Data-Driven Account Health: Use customer, billing, and payment data to monitor performance against SLAs, proactively identifying risks, trends, and opportunities before issues escalate.
- Commercial Judgement: Bring strong commercial awareness to day-to-day decision-making, balancing optimal customer outcomes with business priorities and robust risk management.
- Stakeholder Alignment: Build strong relationships with internal leaders across Sales, Origination, Billing, Debt, and Operations to ensure performance expectations and business strategies are fully aligned.
- Escalation & Resolution: Act as a key point of contact for strategic accounts, supporting the team with complex queries, root cause analysis, and high-level relationship challenges.
- Strategic Growth & Retention: Attend and contribute to customer review meetings to identify retention, partnership, and growth opportunities, whilst firmly representing the voice of the customer internally.
- Process Consistency: Build and embed consistent account management practices, customer communications, and service delivery from onboarding through to offboarding.
- Performance Reporting: Produce and interpret robust performance reporting, providing the insights and recommendations needed to challenge and elevate team performance.
- Continuous Improvement: Champion service improvements and support change management internally, collaborating with Change, Product, and Development teams to keep our offering in line with market expectations.
What you’ll need to succeed
- You’re an experienced leader with a proven track record in a B2B service and operational environment with direct customer relationship management.
- Combining strong analytical skills with sharp commercial acumen, you know how to balance customer needs with business priorities.
- You thrive in a fast-paced environment and are passionate about coaching teams to deliver operational excellence.
- Purpose-Driven: Passionate about sustainability and our mission, reflecting this dedication in the service delivered to our customers.
- People Leader: An experienced performance coach who genuinely enjoys building, motivating, and developing high-functioning teams.
- B2B Expertise: Robust experience in B2B Account Management, ideally within the energy sector, with a natural talent for building long-lasting, high-value relationships.
- Data-Driven Mindset: Able to leverage billing, payment, and customer data to drive insights, identify risks, and implement smarter, faster solutions.
- Influencing Skills: A confident communicator who can naturally engage, challenge, and influence stakeholders at all levels, both internally and externally.
- Adaptable & Proactive: A quick learner who thrives both independently and collaboratively, with a desire to share knowledge across the business.
- Mobility: Confident and willing to travel for in-person customer meetings and strategic reviews from time to time.
Hybrid working explained: Our office is based in Chippenham, Wiltshire. For this role, we’re looking for candidates who can come in to our Chippenham office once a month based on location. We offer both formal and informal flexible working options. Full-time hours are 37.5 per week, Monday to Friday. The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges. We promote work-life balance and flexibility through hybrid working, which combines both remote and office work.
Benefits you can rely on
- £500 work from home allowance – an annual allowance paid monthly alongside your salary to support with working from home costs.
- £500 travel allowance – an annual allowance paid monthly alongside your salary to support with travelling to work costs.
- £500 annual development allowance – to spend on your chosen development area.
- 8% annual bonus – company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
- 25 days annual leave, a day off for your birthday, additional leave for long service, plus bank holidays.
- Option to buy additional leave to improve work-life balance.
- Ethical Pension with Aviva – an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.
About Good Energy
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 customers producing their own energy through the Feed-in Tariff scheme. Beyond supply, we design and install solar panel systems, batteries, heat pumps and EV chargers, with fair tariffs and export rates that reward people for the energy they share. As a Which? Eco Provider, certified B Corp, and Friends of the Earth-recommended supplier, we’re proud to set the bar high for sustainability, fairness, and customer care. We’re rated Excellent on Trustpilot and recognised as a World Class Employer by Best Companies, a reflection of both our customers’ trust and our inclusive, values-driven workplace. Now part of the Esyasoft Group, we’re connected to a global network of expertise in energy management and smart technology. With an exciting period of growth ahead, we’re expanding across all areas of the business. At our core, we believe in fairness, inclusivity, and innovation, and we’re looking for people who share our mission to tackle the climate crisis and power a cleaner, greener future.
Our Commitment
We’re a Committed Member of Inclusive Employers and value people’s differences - we recognise the strength that they give us. We work hard to be a supportive community where everyone has equal opportunities and we encourage applications from people irrespective of background, circumstances, age, disability, ethnicity, religion or belief, gender identity or sexual orientation.
Commercial Account Management Lead in Chippenham employer: Good Energy
Good Energy is an exceptional employer, offering a dynamic work environment in Chippenham that champions sustainability and inclusivity. With a strong focus on employee development, flexible working options, and a commitment to work-life balance, we empower our team to thrive while making a meaningful impact in the renewable energy sector. Join us to be part of a values-driven culture that prioritises both personal growth and collective success.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Account Management Lead in Chippenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Good Energy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Good Energy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Account Management Lead in Chippenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Good Energy:Your cover letter is your chance to shine! Tell us why you want to work at Good Energy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Good Energy!
How to prepare for a job interview at Good Energy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
