At a Glance
- Tasks: Support customers in arrears by managing balances and negotiating repayment solutions.
- Company: Dynamic energy company focused on customer support and ethical practices.
- Benefits: Work from home allowance, travel allowance, development budget, and generous leave.
- Other info: Hybrid working model with a focus on inclusivity and professional growth.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and experience in debt collection or customer service.
The predicted salary is between 30000 - 40000 £ per year.
No day will be the same – here are some of the highlights. Providing exceptional support and advice to our customers is at the heart of our business. As a Collections Specialist - Domestic Energy, you will support customers who are in arrears by managing outstanding balances, working through disputes and agreeing sustainable repayment solutions, and protecting both customer relationships and business revenue. You will ensure collections activity is completed in line with internal policy and regulatory expectations, taking early proactive steps to manage arrears while adhering to the principles of Treating Customers Fairly.
This role requires a confident, balanced approach combining empathy, commercial awareness, and effective decision making to deliver fair outcomes for customers and the business.
Responsibilities
- Manage inbound and outbound contact with customers regarding overdue accounts
- Review billing, balances and energy consumption across customer accounts
- Negotiate payment solutions and repayment plans to support timely resolution
- Identify and escalate disputes, vulnerabilities and solvency risks in line with policy
- Apply collections processes in line with regulatory and company requirements
- Maintain accurate account records and case notes
- Work collaboratively with internal teams to resolve customer queries effectively
- Contribute to continuous improvement and maintain high quality standards
- Develop industry knowledge to provide informed customer support
- Achieve individual and team KPIs within a target-driven environment while maintaining compliance and customer focus
Qualifications
- Confident communicator able to handle difficult conversations professionally
- Balance empathy with a commercial and outcome-focused approach
- Strong problem solving, analytical and negotiation skills
- Resilient, adaptable and comfortable working to targets and processes
- Previous experience in debt collection, arrears or a contact centre environment
- Collaborative, proactive and motivated team player with strong attention to detail
- Excellent written and verbal communication skills
- Experience in debt recovery, credit control, utilities or financial services
- Experience supporting commercial or business customers
- Knowledge of the energy or renewables sector
- Outbound collections experience and/or working with external debt recovery agencies
- Awareness of regulatory requirements, including fair customer treatment, financial vulnerability, data protection and collections processes
Hybrid working explained: When and where you’ll be in the office. Our office is based in Chippenham, Wiltshire. Candidates are expected to work from the Chippenham office once a month. Full-time hours are 37.5 per week, Monday to Friday. The office is fully accessible to facilitate participation for all employees.
Benefits you can rely on
- £500 work from home allowance, paid monthly alongside your salary
- £500 travel allowance, paid monthly alongside your salary
- £500 annual development allowance, to spend on your chosen development area
- 5% annual bonus scheme designed to reward collective teamwork and delivery of results
- 25 days annual leave, birthday leave, additional leave for long service, and bank holidays; option to purchase additional leave
- Ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of base salary
Commitment: We are a committed member of Inclusive Employers and value people’s differences. We work hard to be a supportive community where everyone has equal opportunities and we encourage applications from people irrespective of background, circumstances, age, disability, ethnicity, religion or belief, gender identity or sexual orientation.
Collections Specialist - Domestic Energy in Chippenham employer: Good Energy
Good Energy is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture in the picturesque location of Ringwood. With benefits such as 25 days of annual leave and an ethical pension scheme, employees are encouraged to thrive both personally and professionally while contributing to sustainable energy solutions. The company fosters a collaborative environment where curiosity and strong customer service skills are valued, making it a rewarding place to work for those passionate about renewable energy.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Specialist - Domestic Energy in Chippenham
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Good Energy. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Collections Specialist - Domestic Energy in Chippenham
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Good Energy.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Good Energy's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Good Energy
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Good Energy.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Good Energy will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Good Energy employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
