At a Glance
- Tasks: Join us as a 3rd Line Infrastructure Engineer, tackling diverse IT challenges daily.
- Company: Good Energy is a certified B Corporation focused on renewable energy solutions.
- Benefits: Enjoy hybrid working, generous allowances, and a 15% annual bonus.
- Other info: Office located in Chippenham, easily accessible by train, promoting work-life balance.
- Why this job: Make a real impact in the fight against climate change while growing your IT skills.
- Qualifications: Hands-on IT experience, especially in infrastructure, with a proactive and collaborative mindset.
The predicted salary is between 36000 - 60000 £ per year.
Overview
No day will be the same - here are some of the highlights. We have an exciting opportunity for a passionate, skilled, and adaptable 3rd Line Infrastructure Engineer to join our team. Using your subject matter expertise, you\'ll play a key role in improving and maintaining Good Energy’s IT estate, to deliver an integrated IT operating model across our group of companies.
In this hands-on role, you\'ll support a wide range of tasks, which will include managing escalations and configuring SaaS products, delivering patch management and keeping our IT environment running, to environmental hardening and usability improvements. You\'ll collaborate closely with specialists across Microsoft 365, networking, databases, and specific 3rd party technologies, to ensure a smooth and secure IT experience for the business. The desire to mentor a growing 2nd line capability will be an advantage.
Responsibilities
- Core infrastructure support: Configure key components of services like Entra ID, Endpoint Manager, Exchange, MDM, Mimecast and other security tools.
- Network and security technologies: Supporting the Network Manager, and provide cover in their absence, with different traffic management and secure routing capabilities.
- Microsoft 365 environment: Assist with the development of our Microsoft 365 infrastructure with a focus on security and usability.
- On-Premise maintenance: Specific tasks to support the management of on-premise infrastructure, including VMs, patching, backups, and storage management.
- Change & governance: Deliver IT changes with a strong focus on usability, security, risk appetite, and governance.
- Service decommissioning: Decommission outdated systems in collaboration with the Compliance team, ensuring data security and policy alignment.
- Service uptime & user experience: Monitor and optimise the uptime and quality of user experience across all infrastructure services.
- Projects & continuous improvement: Support new projects, service renewals, and ongoing infrastructure improvements.
- Team collaboration: Work closely with the wider IT team to support shared goals and cross-functional initiatives.
- Physical Infrastructure support: Assist with server racking and patching (reasonable adjustments can be made to support candidates).
- Communication & stakeholder engagement: Communicate effectively within and outside of IT Operations.
- Capability & risk management: Help build team capability, manage relevant business risk, and support the delivery of high performance.
What you\'ll need to succeed
We\'re looking for a collaborative problem solver, with a team-first mindset. You\'ll be driven when identifying improvements and delivering innovative and effective solutions that make a real impact. You\'ll be a natural at prioritising effectively, ensuring success of long-term projects, whilst supporting BAU and break-fix, across multiple work streams to stabilise the IT estate. You\'ll also be keen to learn quickly what is already in place and share your existing knowledge with the team, to support the growth and development of everyone.
- IT administrator qualification or experience – a focus on simplifying or improving infrastructure will be most relevant
- Previous exposure to a variety of IT systems and processes will be highly beneficial
- In depth knowledge of Microsoft Office 365; administration, configuration, policies, automation and security
- Competent administrator of Entra ID, Group Policy, Exchange OnPrem/Online, and PowerShell
- Familiar with IT networks, the management of firewalls, sftp and network security solutions. Ideally vendors like Juniper, Watchguard, Cisco, and Meraki
- Exposure to VOIP telephony / Direct Routing via Teams
- A self-starter who wants to get stuck in, understand what already exists and identify improvements
- Able to learn from and share your knowledge with the wider team to support the overall IT function
- Comfortable working in a hybrid way, with Wednesdays in the office with the rest of the team, more regular attendance will be required at times and notably during probation
- Confident engaging on escalations and direct with customers (end-users) in a timely manner to resolve tickets and support the business
- Willing to join the out of hours on-call rota
- Administrator knowledge of at least some of the following: Windows Server, Zscaler, VMWare, Nutanix, Arctic Wolf, Unitrends, Mimecast
- ITIL and other relevant IT qualifications like the Microsoft training pathways
- Knowledge of data, information and cyber security principles and practises
- Exposure to Compliance and Information Governance in a regulated environment
- Server room migration of any nature (On-Prem / Co-Lo / Cloud)
- Previous use of Power Platform
- Involvement in BCP and DR planning and implementation
- Experience with database administration
Hybrid working explained: When and where you’ll be in the office
Our office is based in Chippenham, Wiltshire. For this role, we’re looking for candidates who can come in to our Chippenham office at least once a week on a Wednesday.
We offer both formal and informal flexible working options. Full-time hours are 37.5 per week, Monday to Friday.
The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges. We promote work-life balance and flexibility through hybrid working, which combines both remote and office work.
Benefits you can rely on
- Great allowances for hybrid working: £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
- £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.
- £500 annual development allowance: To spend on your chosen development area, whether that’s in your current role, or future roles.
- 15% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
- Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.
- Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.
About Good Energy
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 customers producing their own energy through the Feed-in Tariff scheme. Beyond supply, we design and install solar panels systems, batteries, heat pumps and EV chargers, with fair tariffs and export rates that reward people for the energy they share. As a Which? Eco Provider, certified B Corp, and Friends of the Earth–recommended supplier, we’re proud to set the bar high for sustainability, fairness, and customer care. We’re rated ‘Excellent’ on Trustpilot and recognised as a World Class Employer by Best Companies, a reflection of both our customers’ trust and our inclusive, values-driven workplace.
Now part of the Esyasoft Group, we’re connected to a global network of expertise in energy management and smart technology. With an exciting period of growth ahead, we’re expanding across all areas of the business. At our core, we believe in fairness, inclusivity, and innovation, and we’re looking for people who share our mission to tackle the climate crisis and power a cleaner, greener future.
Our Commitment
We’re a Committed Member of Inclusive Employers and value people’s differences - we recognise the strength that they give us. We work hard to be a supportive community where everyone has equal opportunities and we encourage applications from people irrespective of background, circumstances, age, disability, ethnicity, religion or belief, gender identity or sexual orientation.
3rd Line Infrastructure Engineer in Chippenham employer: Good Energy
Good Energy is an exceptional employer, offering a dynamic work environment where no two days are the same. With a strong commitment to employee development, generous hybrid working allowances, and a focus on sustainability, we empower our team to thrive both personally and professionally. Located in Chippenham, our accessible office promotes a collaborative culture, ensuring that every voice is heard while contributing to a greener future.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Infrastructure Engineer in Chippenham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Good Energy values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Good Energy might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Good Energy!
✨Direct Apply to Good Energy
Let's not forget to apply directly through the Good Energy website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Infrastructure Engineer in Chippenham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Good Energy.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Good Energy. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Good Energy
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
