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- Tasks: Join us as a 3rd Line Infrastructure Engineer, tackling diverse IT challenges daily.
- Company: Good Energy is committed to sustainable energy solutions and innovation.
- Benefits: Enjoy hybrid working allowances, a generous bonus scheme, and 25 days holiday plus your birthday off.
- Other info: Work hybrid with team days on Wednesdays; we support your growth and learning.
- Why this job: Be part of a collaborative team, enhancing IT systems while making a positive impact.
- Qualifications: Hands-on IT experience, especially in infrastructure, with knowledge of Microsoft 365 and security tools.
The predicted salary is between 43000 - 67000 £ per year.
3rd Line Infrastructure Engineer
Application Deadline: 24 August 2025
Department: Technology
Employment Type: Permanent – Full Time
Location: Chippenham, Wiltshire
Reporting To: Duncan Palmer
Compensation: GBP 50,000 – GBP 60,000 / year
Description
No day will be the same – here are some of the highlights
We\’re looking for a passionate and skilled and adaptable 3rd Line Infrastructure Engineer to join our team. Acting as a subject matter expert, you\’ll play a key role in maintaining and improving Good Energy\’s IT estate, helping to shape an integrated IT operating model across our group of companies.
In this hands-on role, you\’ll support a wide range of tasks, from managing escalations and configuring SaaS products, to improving patch management and maintaining our on-premise environment. You\’ll collaborate closely with specialists across networking, databases, and Microsoft technologies, ensuring a smooth and secure IT experience for the business.
Responsibilities:
- Core infrastructure support: Configure and support key infrastructure components, including Active Directory/Entra ID, Endpoint Manager, Exchange, MDM, Mimecast, and other security tools.
- Microsoft 365 environment: Improvement and expansion of our Microsoft 365 infrastructure, with a focus on security and usability.
- On-Premise maintenance : Maintain and enhance the on-premise infrastructure, including VMs, patching, backups, and storage management.
- Change & governance: Deliver IT changes with a strong focus on usability, security, risk appetite, and governance.
- Service decommissioning: Decommission outdated systems in collaboration with the Compliance team, ensuring data security and policy alignment.
- Service uptime & user experience: Monitor and optimise the uptime and quality of user experience across all infrastructure services.
- Projects & continuous improvement: Support new projects, service renewals, and ongoing infrastructure improvements.
- Team collaboration: Work closely with the wider IT team to support shared goals and cross-functional initiatives.
- Physical Infrastructure support: Assist with server racking and patching (reasonable adjustments can be made to support candidates).
- Communication & stakeholder engagement: Communicate effectively with both internal teams and external stakeholders.
- Capability & risk management: Help build team capability, manage relevant business risk, and support the delivery of high performance.
What you\’ll need to succeed
You\’ll be a collaborative, problem-solver with a team-first mindset and a passion for making systems better. You\’ll thrive in a fast-paced environment, balancing long-term projects with day-to-day support across a growing IT estate. Curious and proactive, you\’ll be quick to understand existing infrastructure and eager to share your knowledge with others.
As a driven and confident Engineer, you\’ll work independently, enjoy learning, and take pride in delivering practical, secure, and efficient solutions. You\’ll also comfortable engaging directly with end users to resolve issues and improve experiences.
Essentials:
- Hands-on experience or qualification in IT administration, especially in infrastructure implementation, operation, or optimisation.
- Previous experience in roles such as 3rd Line Engineer or Office 365 Administrator, with broad exposure to IT systems and tools.
- Deep knowledge of Microsoft Office 365, including configuration, policies, automation, and security (Defender ATP)
- Confident administering Entra ID, Group Policy, Exchange (On-Prem/Online), PowerShell, IPSec, patching, and VPN configuration
- A proactive mindset-ready to dive in, understand existing systems, and drive improvements
- A team player who shares knowledge and supports the wider IT function
- Comfortable working hybrid, with team office days on Wednesdays and increased presence during probation or as needed
- Confident handling escalations and communicating directly with users to resolve issues effectively
Desirables:
- Knowledge of: Windows Server, VMWare, Nutanix, Arctic Wolf, Unitrends
- Familiarity with ITIL and Microsoft certification pathways
- App support or exposure to compliance and information governance in regulated environments
- Experience with server room migrations, firewalls (e.g., Juniper), Watchguard, Cisco, Meraki, SFTP, and security best practices
- Understanding of data and cyber security principles
- Experience using Power Platform, participating in BCP/DR planning, or working with VOIP/Teams Direct Routing
- Exposure to Azure, AWS, ADO, or database administration
Benefits you can rely on
Great allowances for hybrid working:
GBP 500 work from home allowance – an annual allowance paid monthly alongside your salary to support with working from home costs.
GBP 500 travel allowance – an annual allowance paid monthly alongside your salary to support with travelling to work costs.
GBP 500 annual development allowance: To spend on your chosen development area, whether that\’s in your current role, or future roles.
15% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You\’ll also have the option to buy additional leave, allowing for a better work-life balance.
Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.
See more of our benefits here #J-18808-Ljbffr
3rd Line Infrastructure Engineer employer: Good Energy
Contact Detail:
Good Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Infrastructure Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory, Microsoft 365, and PowerShell. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Network with current or former employees of Good Energy on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've handled escalations in past roles. The job requires a collaborative mindset, so be ready to share examples of teamwork and how you’ve contributed to improving IT systems.
✨Tip Number 4
Stay updated on the latest trends in IT infrastructure and security, especially regarding Microsoft technologies. Being able to discuss recent developments or best practices can demonstrate your proactive approach and passion for the field.
We think you need these skills to ace 3rd Line Infrastructure Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a 3rd Line Infrastructure Engineer. Focus on your hands-on experience with Microsoft 365, Active Directory, and any other technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your problem-solving abilities. Mention specific projects or experiences that demonstrate your capability to improve systems and collaborate effectively with teams.
Highlight Relevant Qualifications: If you have any certifications related to IT administration, Microsoft technologies, or infrastructure management, be sure to include them. This will strengthen your application and show your commitment to professional development.
Showcase Soft Skills: In addition to technical skills, emphasise your soft skills such as teamwork, communication, and adaptability. Provide examples of how you've successfully worked in a team environment or resolved user issues directly.
How to prepare for a job interview at Good Energy
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with key infrastructure components like Active Directory, Exchange, and Microsoft 365. Highlight specific projects where you've successfully implemented or optimised these systems.
✨Demonstrate Problem-Solving Abilities
Expect to face scenario-based questions that assess your problem-solving skills. Prepare examples of how you've tackled complex issues in previous roles, particularly in a fast-paced environment.
✨Emphasise Team Collaboration
Since the role requires working closely with various teams, be ready to share experiences where you've collaborated effectively. Discuss how you’ve supported shared goals and contributed to cross-functional initiatives.
✨Communicate Clearly and Confidently
Effective communication is key, especially when dealing with escalations and end users. Practice articulating your thoughts clearly and confidently, ensuring you can explain technical concepts in an understandable way.