Technical Learning & Development Specialist
Technical Learning & Development Specialist

Technical Learning & Development Specialist

Chippenham Full-Time 25000 - 29000 £ / year (est.) No home office possible
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Good Energy Group

At a Glance

  • Tasks: Lead learning initiatives, design engaging training, and support team growth at Good Energy.
  • Company: Good Energy is a dynamic company focused on sustainable energy solutions and employee development.
  • Benefits: Enjoy hybrid working, generous allowances, an annual bonus, and 25 days holiday plus your birthday off.
  • Why this job: Make a real impact by shaping learning experiences that empower others and promote a greener future.
  • Qualifications: Experience in learning design, strong facilitation skills, and a passion for continuous improvement are essential.
  • Other info: Join a collaborative team with a commitment to ethical practices and personal development.

The predicted salary is between 25000 - 29000 £ per year.

Technical Learning & Development Specialist

Application Deadline: 3 August 2025

Department: Customer Operations

Employment Type: Permanent – Full Time

Location: Chippenham, Wiltshire

Reporting To: Mair Horscroft

Compensation: £30,000 – £33,000 / year

Description

No day will be the same – here are some of the highlights

We’re looking for a talented and experienced Learning and Development Specialist to play a key role in how we help our people grow enhancing their skills, progressing in their roles, and building their future careers at Good Energy.
At Good Energy, we do things differently. Our customer service roles are dynamic and technically advanced, and we support them with blended, hands-on learning experiences. You’ll lead on identifying learning needs and translating them into meaningful, practical solutions, from in-person workshops to virtual training and engaging digital content.
You\’ll design and deliver learning with impact, tailoring your approach to the format, audience and business goal. Our team takes pride in understanding learners deeply what motivates them, what challenges they face so we can create content that’s clear, relevant and easy to apply.
In this role you’ll collaborate with leaders and subject matter experts to shape learning that’s aligned with our purpose, tone and real-world demands, making sure it truly makes a difference.
Responsibilities:
  • Learning Needs Analysis: Collaborate with operational leaders to identify skill gaps and performance challenges, ensuring learning solutions are targeted and aligned with business goals.
  • Design & Deliver: Create and deliver practical, outcome-focused learning across face-to-face sessions, virtual workshops and digital formats to build both immediate and long-term capability.
  • Program Management: Manage end-to-end delivery of learning programs, including scheduling, communications, facilitation and evaluation for a seamless learning experience.
  • Quality Assurance: Oversee the review and sign-off of digital learning content to ensure clarity, consistency, compliance, and alignment with both learner needs and company standards.
  • Continuous Improvement: Use learner feedback and data to evaluate impact and continually improve learning solutions that drive performance.
  • Support Leaders: Equip leaders with tools, resources and pathways to coach, develop and empower their teams through self-directed growth.
  • Embed Change: Partner with project managers and operational leaders to deliver training on new systems, products and processes, supporting our mission for a cleaner, greener future.

What you\’ll need to succeed

As an L&D Specialist your facilitation skills will set you apart; you’ll create engaging, inclusive experiences that connect with diverse audiences and bring clarity and energy to every interaction. You’ll be equally confident behind the scenes, designing and delivering practical learning that supports performance and helps people grow, whether through structured programs, coaching conversations, or on-the-job development.
You’ll be curious and resourceful, able to research and explore new topics deeply to transform complex information into clear, accessible learning that truly resonates with learners. With an investigative mindset, you’ll stay ahead of trends and bring fresh ideas to your work, and with a critical eye for quality, you’ll be passionate about refining content to ensure it truly lands.
As a skilled Specialist, you’ll thrive when balancing input from learners, leaders, and stakeholders, shaping diverse perspectives into learning solutions that meet the brief and drive impact.

Knowledge, Skills and Experience:

Essentials:
  • Proven experience designing and delivering learning in operational, performance-driven environments that lead to measurable impact.
  • Experience working in the energy sector or similarly regulated, compliance-driven industries.
  • Demonstrated ability to manage end-to-end learning delivery, including coordination, clear communication, and effective collaboration with diverse stakeholders.
  • Skilled in leveraging data, learner feedback and evaluation metrics to assess learning effectiveness and drive continuous improvement.
  • Strong relationship-building skills, comfortable engaging with colleagues across all levels and functions to influence and collaborate effectively.
  • Experience coaching individuals or teams to support growth and embed learning in the workplace.
  • Highly organised with the ability to juggle multiple priorities and delivery cycles while maintaining quality and deadlines.
Desirables:
  • Proven expertise in managing and curating Knowledge Management Systems to maintain comprehensive, user-friendly, and accessible learning resource libraries.
  • Level 3 CIPD qualification or equivalent professional certification in Learning and Development or HR.
  • Hands-on experience creating and editing eLearning content using Articulate 360 or similar authoring tools.
We offer hybrid working, with Customer Operations teams coming together for one \’anchor day\’ each month. For this role, you may need to be in the office a few times a month, and possibly more during peak delivery periods.

Benefits you can rely on

Great allowances for hybrid working:
£500 work from home allowance – an annual allowance paid monthly alongside your salary to support with working from home costs.
£500 travel allowance – an annual allowance paid monthly alongside your salary to support with travelling to work costs.
£500 annual development allowance: to spend on your chosen development area, whether that’s in your current role, or future roles.

8% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.

Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.
Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.
See more of our benefits here.

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Technical Learning & Development Specialist employer: Good Energy Group

At Good Energy, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. As a Technical Learning & Development Specialist in Chippenham, you'll enjoy a range of benefits including generous allowances for hybrid working, an annual bonus scheme, and a commitment to ethical practices. Our focus on tailored learning experiences ensures that you will have the opportunity to make a meaningful impact while advancing your career in a supportive environment dedicated to a cleaner, greener future.
Good Energy Group

Contact Detail:

Good Energy Group Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Technical Learning & Development Specialist

✨Tip Number 1

Familiarise yourself with the energy sector and its current trends. Understanding the unique challenges and opportunities in this industry will help you tailor your approach to learning and development, making you a more attractive candidate.

✨Tip Number 2

Network with professionals in the Learning and Development field, especially those who have experience in operational environments. Engaging with others can provide insights into best practices and may even lead to referrals or recommendations.

✨Tip Number 3

Showcase your facilitation skills by volunteering to lead workshops or training sessions in your current role or community. This hands-on experience will not only enhance your skills but also demonstrate your commitment to professional growth.

✨Tip Number 4

Research Good Energy's values and mission. Tailoring your discussions during interviews to align with their goals will show that you are genuinely interested in contributing to their vision of a cleaner, greener future.

We think you need these skills to ace Technical Learning & Development Specialist

Learning Needs Analysis
Instructional Design
Facilitation Skills
Program Management
Quality Assurance
Continuous Improvement
Data Analysis
Stakeholder Engagement
Coaching and Mentoring
Content Development
Knowledge Management Systems
Communication Skills
Organisational Skills
Adaptability

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in Learning and Development, especially in operational environments. Use specific examples that demonstrate your ability to design and deliver impactful learning solutions.

Craft a Compelling Cover Letter: In your cover letter, express your passion for Learning and Development and how it aligns with Good Energy's mission. Mention your experience in the energy sector or similar industries, and how you can contribute to their goals.

Showcase Your Skills: Emphasise your facilitation skills and ability to engage diverse audiences. Provide examples of how you've successfully managed end-to-end learning delivery and used data to improve learning outcomes.

Research Good Energy: Familiarise yourself with Good Energy's values, culture, and recent initiatives. This knowledge will help you tailor your application and demonstrate your genuine interest in the company during the selection process.

How to prepare for a job interview at Good Energy Group

✨Understand the Role

Before the interview, make sure you thoroughly understand the responsibilities of a Technical Learning & Development Specialist. Familiarise yourself with the key tasks such as learning needs analysis and program management, so you can discuss how your experience aligns with these requirements.

✨Showcase Your Facilitation Skills

Since facilitation skills are crucial for this role, prepare to share specific examples of how you've created engaging learning experiences in the past. Highlight any techniques you've used to connect with diverse audiences and how you’ve tailored content to meet their needs.

✨Demonstrate Continuous Improvement Mindset

Be ready to discuss how you've used learner feedback and data to improve learning solutions. Share examples of how you've evaluated the effectiveness of your training programs and made adjustments based on that feedback.

✨Prepare Questions for the Interviewers

Having insightful questions prepared shows your interest in the role and the company. Ask about their current learning initiatives, how they measure success in training, or what challenges they face in developing their teams. This will also help you gauge if the company is the right fit for you.

Technical Learning & Development Specialist
Good Energy Group
Location: Chippenham
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