At a Glance
- Tasks: Provide expert technical support for complex Solar PV queries and manage technical support tickets.
- Company: Join a leading renewable energy company focused on solar technology.
- Benefits: Competitive salary, 25 days holiday, annual bonus, and health cash plan.
- Other info: Dynamic role with opportunities for travel and career growth.
- Why this job: Make a real impact in the renewable energy sector while solving technical challenges.
- Qualifications: Strong understanding of Solar PV systems and excellent communication skills.
The predicted salary is between 28000 - 30000 £ per year.
No day will be the same - here are some of the highlights. We’re looking for a Solar PV Technical Specialist to join our team and provide expert technical support for customers with more complex Solar PV queries. You’ll act as a specialist problem-solver, supporting customers, colleagues and delivery partners with accurate technical guidance, clear communication and strong ownership of cases through to resolution. You’ll manage and resolve complex Solar PV technical support tickets, using your knowledge of solar systems, inverters, monitoring platforms and installation standards to identify root causes and recommend the right next steps. Rather than taking general inbound calls, you’ll work from a triaged queue of technical cases and contact customers through scheduled outbound callbacks, giving you time to review the issue properly before speaking with them.
Responsibilities
- Fault Investigation & Diagnosis: Investigate Solar PV system faults, performance concerns and monitoring issues.
- Technical Customer Communication: Provide clear, confident technical explanations to customers.
- Stakeholder Coordination: Liaise with installers, field teams, manufacturers and internal teams to progress cases.
- Case Documentation Management: Keep accurate case notes and ensure tickets are updated clearly.
- Technical Issue Analysis: Identify patterns in recurring technical issues and share insight with the wider team.
- Technical Process Improvement: Help improve technical processes, troubleshooting guides and customer support standards.
- Escalation Support: Support first-line teams by acting as an escalation point for complex Solar PV queries.
What you'll need to succeed
We’re looking for someone with strong technical curiosity, excellent communication skills and a calm, methodical approach to problem-solving. You’ll likely have experience in Solar PV, renewables, electrical systems, technical customer support or field service coordination.
Essentials:
- A good understanding of Solar PV systems and common technical issues.
- Confidence interpreting technical information and troubleshooting faults.
- Strong written and verbal communication skills.
- The ability to explain technical problems in a simple, customer-friendly way.
- Excellent attention to detail and case ownership.
- A structured approach to managing tickets and callbacks.
- The ability to work well with internal teams, installers and external partners.
Desirable:
- Experience with inverters, monitoring portals, battery storage or MCS standards.
- Background in electrical fault finding or renewable energy customer support.
Your base of Operations:
Office, warehouse, and beyond. Our head office is in Chippenham, Wiltshire, with additional offices and warehouses in Lincoln, Ringwood (Hampshire), and Kent. For this role, we’re looking for candidates based in the Ringwood, Hampshire area. The position will involve some travel, including occasional overnight stays. Our working hours are 40 a week, Monday - Friday.
Benefits you can rely on
- Holiday: 25 days holiday and bank holidays, rising to 29 with long service recognition. Plus a gifted day off for your birthday and the option to buy more twice a year.
- Annual bonus: bonus scheme to recognise and reward your hard work.
- Stay away: £50 a night stay away bonus, as well as a £25 day food allowance when staying away.
- Life assurance: 6% cash lump sum for your family or next of kin — giving you peace of mind.
- Company van: with fuel card for business use for electricians and team leaders. For roofers and trainees, travel provided from office hub to different sites.
- Uniform and PPE: Fully provided uniform and personal protective equipment.
- Tools: Fully provided tools.
- Gym membership: Discounted gym membership.
- Health: Employer funded Health Cash Plan, allowing you to claim back on expenses such as prescriptions, massages, dentist etc.
- Savings: Discounts across our services and products, including renewable energy, solar panels, battery storage and heat pumps.
- Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.
Solar Technical Specialist in Ringwood employer: Good Energy Group
Join a forward-thinking company in the renewable energy sector, where as a Solar Technical Specialist based in Ringwood, Hampshire, you will enjoy a supportive work culture that prioritises employee growth and development. With competitive benefits including generous holiday allowances, an annual bonus scheme, and a commitment to your well-being through health plans and gym memberships, we foster an environment where your technical expertise can thrive while making a meaningful impact on sustainable energy solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Solar Technical Specialist in Ringwood
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughGood Energy Group's Website
Don’t forget to apply directly through Good Energy Group's website for the full-time Solar Technical Specialist role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace Solar Technical Specialist in Ringwood
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Good Energy Group. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at Good Energy Group
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of Good Energy Group.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to Good Energy Group.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
