Payments Specialist (12 month FTC)

Payments Specialist (12 month FTC)

Application Deadline: 5 January 2025

Department: Customer Operations

Employment Type: Fixed Term – Full Time

Location: Chippenham, Wiltshire

Reporting To: Julie Hughes

Compensation: £25,500 / year

Description

No day will be the same – here are some of the highlights

**Due to annual leave over the Christmas period we will review all new applications week commencing 6th January 2025. Please bear with us for an update on applications.**

As a Payments Specialist, you will be a key member of the Payments Team, playing a crucial role in ensuring smooth, accurate, and timely payment processes.

Accountabilities:

• Support line managers in achieving team targets by improving productivity, meeting KPIs, and resolving queries efficiently.
• Provide high-quality service to support colleagues in managing customer experiences.
• Follow procedures for approving and processing manual and system-based refunds, as well as held payments.
• Audit accounts to ensure compliance with GSOP regulations, applying them where necessary for late refunds.
• Process remittance files and audit accounts for correct allocation of funds.
• Perform quality assurance checks on automated and proactive refunds.
• Contribute to refund project work, tracking progress, and reporting outcomes.
• Ensure accurate record-keeping, both internally and with external partners.
• Prepare and send appropriate customer refund correspondence, while maintaining up-to-date records.
• Investigate and report on data discrepancies and complex account issues, collaborating with colleagues to resolve them.
• Assist with system improvements, testing, and maintaining process documentation.
• Adhere to GDPR and BACs guidelines when processing refunds and conducting Direct Debit reviews.

What you\’ll need to succeed

You are performance-driven, with a strong commitment to delivering excellent service in a payments environment. Your communication skills are exceptional, both over the phone and in writing, and you maintain a professional demeanor in all interactions. Detail-oriented and conscientious, you take pride in your work, ensuring high accuracy and consistently meeting deadlines. Your strong analytical and problem-solving abilities allow you to navigate complex challenges effectively. Whether working independently or as part of a team, you thrive under pressure and remain focused on delivering quality results.

Essentials:

• Proven experience in delivering excellent customer service in a fast-paced, complex environment, utilizing multiple systems and processes.
• Experience working within a team environment, with a flexible approach to meet the team\’s needs.
• Strong communication skills, both verbal and written.
• Effective time management skills, with the ability to prioritise and manage your own workload.
• Good understanding of payment processes and related practices.
• Intermediate to advanced proficiency in Microsoft Excel.
• Motivated, positive, and personable.

Desirables:

• Knowledge or experience in the renewables or energy sector.
• Awareness of environmental issues and a passion for renewable energy.
• Experience working in a regulated industry.
• Advanced skills in Microsoft Access.
• Familiarity with Ofgem guidance and associated regulations.

Benefits you can rely on

Great allowances for hybrid working:
£500 work from home allowance – an annual allowance paid monthly alongside your salary to support with working from home costs.
£500 travel allowance – an annual allowance paid monthly alongside your salary to support with travelling to work costs.

£500 annual development allowance: to spend on your chosen development area, whether that’s in your current role, or future roles.

Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.

Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.

See more of our benefits here.

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