Learning & Development Specialist
Learning & Development Specialist

Learning & Development Specialist

Chippenham Full-Time 25000 - 27500 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Lead learning initiatives to enhance skills and career growth for our team.
  • Company: Join Good Energy, a dynamic company focused on sustainable energy solutions.
  • Benefits: Enjoy hybrid working, generous allowances, an annual bonus, and 25 days holiday.
  • Why this job: Make a real impact by shaping engaging learning experiences in a supportive culture.
  • Qualifications: Experience in designing impactful learning in performance-driven environments is essential.
  • Other info: Opportunity for continuous improvement and collaboration with diverse teams.

The predicted salary is between 25000 - 27500 £ per year.

Learning & Development Specialist

Application Deadline: 3 August 2025

Department: Customer Operations

Employment Type: Permanent – Full Time

Location: Chippenham, Wiltshire

Reporting To: Mair Horscroft

Compensation: £30,000 – £33,000 / year

Description

No day will be the same – here are some of the highlights

We’re looking for a talented and experienced Learning and Development Specialist to play a key role in how we help our people grow enhancing their skills, progressing in their roles, and building their future careers at Good Energy.
At Good Energy, we do things differently. Our customer service roles are dynamic and technically advanced, and we support them with blended, hands-on learning experiences. You’ll lead on identifying learning needs and translating them into meaningful, practical solutions, from in-person workshops to virtual training and engaging digital content.
You\’ll design and deliver learning with impact, tailoring your approach to the format, audience and business goal. Our team takes pride in understanding learners deeply what motivates them, what challenges they face so we can create content that’s clear, relevant and easy to apply.
In this role you’ll collaborate with leaders and subject matter experts to shape learning that’s aligned with our purpose, tone and real-world demands, making sure it truly makes a difference.
Responsibilities:
  • Learning Needs Analysis: Collaborate with operational leaders to identify skill gaps and performance challenges, ensuring learning solutions are targeted and aligned with business goals.
  • Design & Deliver: Create and deliver practical, outcome-focused learning across face-to-face sessions, virtual workshops and digital formats to build both immediate and long-term capability.
  • Program Management: Manage end-to-end delivery of learning programs, including scheduling, communications, facilitation and evaluation for a seamless learning experience.
  • Quality Assurance: Oversee the review and sign-off of digital learning content to ensure clarity, consistency, compliance, and alignment with both learner needs and company standards.
  • Continuous Improvement: Use learner feedback and data to evaluate impact and continually improve learning solutions that drive performance.
  • Support Leaders: Equip leaders with tools, resources and pathways to coach, develop and empower their teams through self-directed growth.
  • Embed Change: Partner with project managers and operational leaders to deliver training on new systems, products and processes, supporting our mission for a cleaner, greener future.

What you\’ll need to succeed

As an L&D Specialist your facilitation skills will set you apart; you’ll create engaging, inclusive experiences that connect with diverse audiences and bring clarity and energy to every interaction. You’ll be equally confident behind the scenes, designing and delivering practical learning that supports performance and helps people grow, whether through structured programs, coaching conversations, or on-the-job development.
You’ll be curious and resourceful, able to research and explore new topics deeply to transform complex information into clear, accessible learning that truly resonates with learners. With an investigative mindset, you’ll stay ahead of trends and bring fresh ideas to your work, and with a critical eye for quality, you’ll be passionate about refining content to ensure it truly lands.
As a skilled Specialist, you’ll thrive when balancing input from learners, leaders, and stakeholders, shaping diverse perspectives into learning solutions that meet the brief and drive impact.

Knowledge, Skills and Experience:

Essentials:
  • Proven experience designing and delivering learning in operational, performance-driven environments that lead to measurable impact.
  • Experience working in the energy sector or similarly regulated, compliance-driven industries.
  • Demonstrated ability to manage end-to-end learning delivery, including coordination, clear communication, and effective collaboration with diverse stakeholders.
  • Skilled in leveraging data, learner feedback and evaluation metrics to assess learning effectiveness and drive continuous improvement.
  • Strong relationship-building skills, comfortable engaging with colleagues across all levels and functions to influence and collaborate effectively.
  • Experience coaching individuals or teams to support growth and embed learning in the workplace.
  • Highly organised with the ability to juggle multiple priorities and delivery cycles while maintaining quality and deadlines.
Desirables:
  • Proven expertise in managing and curating Knowledge Management Systems to maintain comprehensive, user-friendly, and accessible learning resource libraries.
  • Level 3 CIPD qualification or equivalent professional certification in Learning and Development or HR.
  • Hands-on experience creating and editing eLearning content using Articulate 360 or similar authoring tools.
We offer hybrid working, with Customer Operations teams coming together for one \’anchor day\’ each month. For this role, you may need to be in the office a few times a month, and possibly more during peak delivery periods.

Benefits you can rely on

Great allowances for hybrid working:
£500 work from home allowance – an annual allowance paid monthly alongside your salary to support with working from home costs.
£500 travel allowance – an annual allowance paid monthly alongside your salary to support with travelling to work costs.
£500 annual development allowance: to spend on your chosen development area, whether that’s in your current role, or future roles.

8% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.

Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.
Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.
See more of our benefits here.

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Learning & Development Specialist employer: Good Energy Group

At Good Energy, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. As a Learning & Development Specialist in Chippenham, you'll enjoy a range of benefits including generous allowances for hybrid working, an annual development budget, and a supportive environment that encourages continuous improvement and collaboration. Join us to make a meaningful impact while advancing your career in a company committed to a cleaner, greener future.
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Contact Detail:

Good Energy Group Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Learning & Development Specialist

✨Tip Number 1

Familiarise yourself with the energy sector and its specific learning needs. Understanding the unique challenges and compliance requirements in this industry will help you tailor your approach and demonstrate your expertise during interviews.

✨Tip Number 2

Network with professionals in Learning and Development, especially those who have experience in operational environments. Attend relevant workshops or webinars to connect with others in the field and gain insights that could be beneficial for your application.

✨Tip Number 3

Showcase your facilitation skills by preparing a short presentation or workshop on a relevant topic. This will not only demonstrate your ability to engage diverse audiences but also give you practical experience that you can discuss during the interview.

✨Tip Number 4

Research Good Energy's values and mission, particularly their focus on a cleaner, greener future. Be ready to discuss how your personal values align with theirs and how you can contribute to their goals through effective learning solutions.

We think you need these skills to ace Learning & Development Specialist

Learning Needs Analysis
Instructional Design
Facilitation Skills
Program Management
Quality Assurance
Continuous Improvement
Coaching and Mentoring
Data Analysis
Stakeholder Engagement
Communication Skills
Relationship Building
Organisational Skills
Adaptability
Knowledge Management Systems
eLearning Development

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in Learning and Development, particularly in operational environments. Use specific examples that demonstrate your ability to design and deliver impactful learning solutions.

Craft a Compelling Cover Letter: In your cover letter, express your passion for Learning and Development and how it aligns with Good Energy's mission. Mention your facilitation skills and provide examples of how you've successfully engaged diverse audiences in the past.

Showcase Relevant Skills: Emphasise your skills in managing end-to-end learning delivery and your ability to leverage data for continuous improvement. Highlight any experience you have with eLearning tools like Articulate 360, as this is a desirable skill for the role.

Research Good Energy: Familiarise yourself with Good Energy's values and their approach to Learning and Development. This will help you tailor your application and demonstrate your understanding of their unique culture and goals.

How to prepare for a job interview at Good Energy Group

✨Understand the Company Culture

Before your interview, take some time to research Good Energy's values and culture. This will help you tailor your responses to show how you align with their mission of supporting a cleaner, greener future.

✨Showcase Your Facilitation Skills

As a Learning & Development Specialist, your ability to engage diverse audiences is crucial. Prepare examples of past experiences where you've successfully facilitated learning sessions or workshops, highlighting your inclusive approach.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving skills and ability to manage learning delivery. Think of specific scenarios where you've identified learning needs and implemented effective solutions, and be ready to discuss the outcomes.

✨Demonstrate Continuous Improvement Mindset

Good Energy values continuous improvement in learning solutions. Be prepared to discuss how you've used learner feedback and data to refine your training programmes, showcasing your commitment to enhancing learning effectiveness.

Learning & Development Specialist
Good Energy Group
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  • Learning & Development Specialist

    Chippenham
    Full-Time
    25000 - 27500 £ / year (est.)

    Application deadline: 2027-07-17

  • G

    Good Energy Group

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