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- Tasks: Lead a dynamic team in providing exceptional generator services and ensure compliance with industry standards.
- Company: Join Good Energy, a forward-thinking company focused on renewable energy solutions.
- Benefits: Enjoy hybrid working allowances, a generous bonus scheme, and 25 days of annual leave plus more.
- Why this job: Be part of a mission-driven team that values customer satisfaction and environmental impact.
- Qualifications: Experience in leadership within the energy sector and a strong understanding of the Feed-in Tariff scheme.
- Other info: Opportunity to develop your skills with a dedicated annual development allowance.
The predicted salary is between 50000 - 60000 £ per year.
Generator Services Operations Manager
Application Deadline: 3 August 2025
Department: Customer Operations
Employment Type: Permanent – Full Time
Location: Chippenham, Wiltshire
Reporting To: Toby Moore
Compensation: £60,000 – £70,000 / year
Description
No day will be the same – here are some of the highlights
- The Feed-in Tariff Operations team – responsible for our customers who’re a part of the Feed-in tariff (FIT) scheme
- Our Feed-in Tariff Account Managers – providing a bespoke and proactive service to our B2B customers with larger portfolios
- The Generator Products team– who’re responsible for transitioning our Feed-in Tariff (FIT) customers with Smart meters to a more accurate way of measuring and paying them for the energy they export and providing a straightforward service to Good Energy’s customers who’re taking advantage of our innovative expert export product.
You’ll be focused on:
- Leading a highly capable team and through strategic leadership, ensuring they’re clear on our plans, the part they play in enabling them and feel engaged with how our actions benefit our customers and the planet
- Maintaining Compliance with the FIT scheme guidance as Generator products and services evolve, whilst ensuring our customers receive accurate and timely payment
- Identifying and driving continuous improvement across our FIT systems and processes, with a focus on data quality, efficiency and great customer outcomes.
- Continuing the transition to Smart Export, where relevant customers (B2C & B2B) with a Smart meter are being accurately paid for the energy they’re exporting
- Through maintaining high service levels, support the scaling of our Solar Savings product for domestic customers and other bespoke products as we bring them to market
- Partnering closely with our Specialist teams to ensure that technical elements of industry changes are understood, leading on the required operational changes to areas sucgh as policy, process, training and communications.
- Being a senior partner to our Product & Propositions team – influencing the creation of products which meet customer needs and are operationally scalable, ensuring new generator products and tariffs are implemented and managed effectively across our Operations teams
- Ongoing proactive resource management – enabling Good Energy’s generator products to scale within the right time frames, whilst maintaining the high levels of service that we’re proud of
- Develop and support a high performing team of leaders, who in turn are developing highly capable and resilient teams
- Deputise for the Head of Customer Operations as required
What you\’ll need to succeed
- Leadership: You are confident and experienced in leading and motivating a team, setting clear objectives, providing strategic guidance and direction that enables great outcomes for our customers
- Customer Focus: You always have the customer in mind and can develop and implement changes that will enhance their experience.
- Problem-Solving: A strong ability to identify risks and issues and drive resolutions that match the best interests of Good Energy and our customers
- Change Management: You are experienced in guiding teams through periods of change and adaptation, whether it\’s due to process improvements, new products or technology implementations
- Process Improvement: You have the capability to assess and optimise operational processes, leading to increased efficiency and productivity.
- Communication Skills: You’re able to cut through complexity and communicate in a straightforward way, enabling you to bring both internal and external relationships on the journey
- Data Analysis: You are able to interpret data and track performance trends to enable you to make data-driven decisions and identify areas to improve and grow
- Team Building and Development: You are experienced in recruiting, coaching and developing team members and leaders, enabling them to perform at their best and fulfil their potential
- Stakeholder Management & collaboration– you can manage stakeholders at all levels within an organisation and feel comfortable engaging with different teams to align thinking, overcome obstacles and deliver what is best for our customers.
- Strong understanding and experience working within the Energy industry
- Experience leading teams responsible for performance across a broad and technical spectrum
- Strong understanding of the Feed-in tariff scheme & Export products
- Growing and managing Export products and/ or the Feed-in tariff scheme.
Benefits you can rely on
£500 work from home allowance – an annual allowance paid monthly alongside your salary to support with working from home costs.
£500 travel allowance – an annual allowance paid monthly alongside your salary to support with travelling to work costs.
15% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
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Generator Services Operations Manager employer: Good Energy Group
Contact Detail:
Good Energy Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Generator Services Operations Manager
✨Tip Number 1
Familiarise yourself with the Feed-in Tariff scheme and the latest developments in generator products. Understanding these areas will not only help you during interviews but also demonstrate your commitment to the role and the company.
✨Tip Number 2
Network with professionals in the energy sector, especially those involved in operations management. Engaging with industry peers can provide insights into best practices and may even lead to referrals for the position.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing teams through change. Be ready to share specific examples of how you've successfully led teams in similar environments, as this is a key aspect of the role.
✨Tip Number 4
Research Good Energy's current projects and initiatives related to renewable energy and customer service. Showing that you are informed about the company's goals and challenges will set you apart from other candidates.
We think you need these skills to ace Generator Services Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly within the energy sector. Emphasise your leadership skills and any specific achievements related to team performance and customer service.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with the responsibilities outlined in the job description, especially your experience with the Feed-in Tariff scheme and process improvement.
Showcase Leadership Experience: Provide examples of how you have successfully led teams in the past. Highlight your ability to motivate others, set clear objectives, and drive change, as these are key aspects of the role.
Demonstrate Customer Focus: Illustrate your commitment to customer satisfaction by sharing specific instances where you improved customer experiences or resolved issues effectively. This will show that you understand the importance of customer focus in operations.
How to prepare for a job interview at Good Energy Group
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully guided teams in the past, focusing on setting clear objectives and achieving great outcomes for customers.
✨Emphasise Customer Focus
Make sure to highlight your commitment to customer satisfaction. Discuss specific changes you've implemented that enhanced customer experiences, showing that you always keep the customer in mind when making decisions.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss challenges you've faced in previous roles and how you resolved them. This will showcase your strong problem-solving skills and your ability to act in the best interests of both the company and its customers.
✨Prepare for Change Management Questions
Since the role involves guiding teams through change, think of examples where you've successfully managed transitions, whether due to new processes or technology. Highlight your experience in leading teams through these periods of adaptation.
