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- Tasks: Support customers in financial hardship with empathy and practical repayment solutions.
- Company: Join a caring team at Good Energy, focused on ethical practices.
- Benefits: Competitive salary, ethical pension, and the option to buy extra leave.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while developing your emotional intelligence.
- Qualifications: Strong communication skills and resilience in challenging conversations.
The predicted salary is between 28500 - 33000 £ per year.
No day will be the same - here are some of the highlights.
Supporting our customers with care, clarity and respect is central to what we do. As a Debt Recovery Specialist – Domestic Energy, you’ll work with customers who have fallen behind on their energy payments—many of whom may be facing financial hardship, vulnerability, or major life changes. You’ll take the time to understand each customer’s situation, offering clear, practical guidance and working collaboratively to agree fair, affordable and sustainable repayment solutions.
This role calls for strong emotional intelligence, sound judgement and resilience. You’ll often manage sensitive and challenging conversations, always treating customers with empathy and dignity, while balancing the need to protect revenue and meet regulatory requirements.
You’ll also have the option to buy additional leave. Ethical pension with Aviva — Good Energy offers an ethical pension plan provided by Aviva, with employer‑matched contributions up to 7.5% of your base salary.
Debt Recovery Specialist - Domestic Energy employer: Good Energy Group
Contact Detail:
Good Energy Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Recovery Specialist - Domestic Energy
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Good Energy. Understanding their values and how they support customers can help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your empathy skills! As a Debt Recovery Specialist, you'll need to handle sensitive conversations. Role-play with a friend or family member to get comfortable discussing financial hardships while maintaining a supportive tone.
✨Tip Number 3
Prepare for situational questions! Think about past experiences where you've had to show resilience or sound judgement. Be ready to share specific examples that highlight your emotional intelligence and ability to work collaboratively with customers.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it through our platform. It shows initiative and helps us keep track of your application more efficiently.
We think you need these skills to ace Debt Recovery Specialist - Domestic Energy
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Debt Recovery Specialist. Highlight any relevant experience you have in customer service, especially dealing with sensitive situations. We want to see how you can bring empathy and understanding to the table!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers in financial hardship. Share specific examples of how you've handled challenging conversations in the past—this will show us your emotional intelligence and resilience.
Showcase Your Skills: In your application, don’t forget to mention your strong judgement and problem-solving skills. We’re looking for someone who can balance empathy with the need to protect revenue, so give us examples of how you've done this before!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Good Energy Group
✨Understand the Role
Before your interview, make sure you thoroughly understand what a Debt Recovery Specialist does, especially in the context of domestic energy. Familiarise yourself with the challenges customers face and think about how you can provide empathetic solutions.
✨Showcase Your Emotional Intelligence
This role requires strong emotional intelligence. Prepare examples from your past experiences where you've successfully navigated sensitive conversations or helped someone in a difficult situation. Highlight your ability to listen and respond with empathy.
✨Know the Company Values
Research Good Energy’s values and mission. Be ready to discuss how your personal values align with theirs, particularly around customer care and ethical practices. This shows that you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Prepare for Challenging Scenarios
Think about potential scenarios you might face as a Debt Recovery Specialist, such as dealing with an upset customer. Prepare your approach to these situations, focusing on maintaining respect and clarity while also protecting revenue. This will demonstrate your readiness for the role.