At a Glance
- Tasks: Manage post operations and support customer communications in a dynamic office environment.
- Company: Join Good Energy, a company committed to ethical practices and sustainability.
- Benefits: Flexible working hours, generous allowances, and 25 days annual leave plus your birthday off.
- Other info: Enjoy a supportive workplace with opportunities for professional development and career growth.
- Why this job: Be the backbone of our communication processes and make a real impact on our team.
- Qualifications: Previous administrative experience and strong organisational skills are essential.
The predicted salary is between 15736 - 15736 £ per year.
We have an exciting opportunity for an Office Administrator to join our team and play a key role in ensuring the smooth and efficient management of customer and business postal correspondents. No day will be the same - here are some of the highlights.
We're looking for an organised, proactive and detail-oriented administrator to take ownership of our incoming and outgoing post processes from our Chippenham office. This role is critical in supporting customer communications, maintaining strong relationships with key external partners, and ensuring post-related activities are delivered accurately and efficiently. Working closely with teams across the business, you'll help ensure important communications reach the right people at the right time while delivering excellent internal support and service.
Responsibilities
- Manage the end-to-end processing of incoming and outgoing post, ensuring all correspondence is handled accurately, securely and within agreed timescales.
- Respond to departmental queries relating to post processing, providing timely and accurate support to internal stakeholders.
- Complete a range of post-related administrative tasks, including investigating and resolving returned mail and maintaining accurate records.
- Work closely with internal departments to understand their post requirements, ensuring services meet business needs and expectations.
- Maintain and develop the relationship between Good Energy and Royal Mail, acting as a key point of contact for postal service matters.
- Take responsibility for post management processes, identifying opportunities to improve efficiency, accuracy and service delivery.
- Ensure all post-related activities are delivered to a high standard, supporting a positive experience for customers and external stakeholders.
- Proactively identify opportunities to improve post handling processes and administrative workflows, contributing to operational excellence across the business.
What you'll need to succeed
We're looking for a highly organised and detail-oriented administrator with previous administrative experience and strong communication skills. You'll be confident managing multiple priorities, maintaining accurate records, handling confidential information appropriately, and using office software to support efficient day-to-day operations. A proactive problem solver with excellent time management skills, you'll be able to work accurately under pressure and meet deadlines. Experience in customer service, document management systems, records management procedures, or data protection regulations would be advantageous.
Essentials:
- Previous administrative experience
- Excellent organisational and time management skills
- Strong written and verbal communication skills
- Accurate data entry and record keeping abilities
- Proficient in office software
- Ability to prioritise tasks and meet deadlines
- Attention to detail and accuracy
- Ability to handle confidential information appropriately
- Problem solving abilities
Desirables:
- Previous customer service experience
- Knowledge of document management systems or databases
- Understanding of records management and retention procedures
- Knowledge of data protection regulations
Our office is based in Chippenham, Wiltshire. We offer both formal and informal flexible working options. Part-time hours are 22.5 per week. The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges. We promote work-life balance and flexibility through hybrid working, which combines both remote and office work.
Benefits you can rely on
- £500 work from home allowance – an annual allowance paid monthly alongside your salary to support with working from home costs.
- £500 travel allowance – an annual allowance paid monthly alongside your salary to support with travelling to work costs.
- £500 annual development allowance: Spend on your chosen development area, whether that’s in your current role or future roles.
- 5% annual bonus: Company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
- 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.
- Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.
Office Administrator in Chippenham employer: Good Energy Group
Good Energy is an excellent employer that prioritises employee well-being and development, offering a supportive work culture in Chippenham, Wiltshire. With flexible working options, generous allowances for home office setup and travel, and a commitment to continuous improvement, employees can thrive both personally and professionally. The company fosters a collaborative environment where your contributions are valued, ensuring a rewarding experience for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land Office Administrator in Chippenham
✨Get Involved in Local HR Events
Check out local HR networking events or workshops in your area. These are great opportunities to meet industry professionals, learn about the latest trends in human resources, and potentially get leads on part-time roles like the one at Good Energy Group.
✨Join HR Communities Online
Platforms like SHRM Connect or HR-specific LinkedIn groups are gold mines for job leads and industry discussions. Engaging in conversations can put your name out there and might just catch the eye of someone from Good Energy Group looking for a part-time star!
✨Utilise University Career Services
If you're studying or have recently graduated, don’t forget about your university's career services. They often have contacts in the HR world that can help you score a part-time gig, plus you can access exclusive job boards!
✨Direct Applications Through Our Website
When you find the part-time role you're excited about, apply directly through our website. This not only shows your enthusiasm but also helps us streamline the hiring process. Make your application stand out with a tailored approach!
We think you need these skills to ace Office Administrator in Chippenham
Some tips for your application 🫡
Showcase Your People Skills:In human resources, it’s all about connecting with people. Make sure your CV highlights any relevant experience in recruitment, employee relations, or conflict resolution. If you’ve got any certifications in HR or related fields, don’t forget to flaunt them!
Tailor Your Cover Letter to Shine Bright:When applying for a part-time HR role at Good Energy Group, your cover letter should reflect your motivation and enthusiasm for the position. Discuss your passion for people management and how you can contribute to their team, even on a part-time basis.
Demonstrate Flexibility and Availability:Since it's a part-time role, be clear in your application about your availability. HR often requires a balance of flexibility and commitment, so outline any existing commitments and how you plan to manage your time effectively.
Include Real-Life Examples:When describing your experience, use specific examples that illustrate your competency in HR tasks. Whether it’s handling employee onboarding or managing records, these anecdotes can make your application stand out to Good Energy Group.
How to prepare for a job interview at Good Energy Group
✨Know Your HR Basics Inside Out
As we're diving into a part-time HR role, let’s brush up on key HR concepts like recruitment processes, employment law, and employee engagement strategies. Prepare to explain how you've handled various HR scenarios in the past or how you'd approach them in the future – this shows you can hit the ground running!
✨Get Creative with Your HR Portfolio
Bring along a portfolio showcasing your HR projects, like recruitment plans or engagement activities you've designed. This isn't just for show; it helps us illustrate our hands-on experience and creativity, making us stand out to Good Energy Group. Plus, it’s a tangible way to discuss our achievements!
✨Brush Up on Behavioural Interview Techniques
Expect a mix of traditional and behavioural interview questions. Prepare STAR answers (Situation, Task, Action, Result) on how you've resolved conflicts or improved team dynamics. Since HR is all about people, our ability to communicate effectively will be under the spotlight.
✨Show Flexibility and Enthusiasm
In a part-time HR role, demonstrating a flexible approach to working hours and responsibilities can make us more appealing to Good Energy Group. Expressing our eagerness to learn and contribute to the team will demonstrate that we're not just filling a position, but genuinely excited to be part of their journey!
