At a Glance
- Tasks: Manage key accounts and lead a team to deliver exceptional customer service.
- Company: Join Good Energy, a leader in renewable energy with a mission-driven culture.
- Benefits: Enjoy competitive salary, bonuses, and generous allowances for travel and development.
- Other info: Flexible hybrid working options and a supportive, accessible office environment.
- Why this job: Make a real impact in the renewable energy sector while growing your career.
- Qualifications: Experience in B2B account management and a passion for service excellence.
The predicted salary is between 36000 - 46000 £ per year.
As a Key Account Manager, you will have responsibility for delivering an exceptional service to our most strategically significant customers, with a key focus on operational efficiency and customer retention. You will be responsible for your own portfolio of key accounts, as well as leading a team of Account Managers who are each responsible for their own portfolio.
Responsibilities
- Strategic relationship management: Act as the senior point of contact for key accounts and generators, building long-term partnerships through proactive engagement and structured reviews.
- Team leadership & coaching: Provide direct line management for a squad of Account Managers, role-modelling best practices and coaching the team to achieve KPIs and service standards.
- Portfolio health & performance: Take full ownership of the customer journey from onboarding to renewal, using data-led insights to manage performance and ensure payments are made within contractual timeframes.
- Risk & escalation management: Act as the primary escalation point for complex issues, monitoring commercial risks and deploying corrective actions to protect both the customer and the business.
- Commercial growth & strategy: Align customer strategic goals with Good Energy’s products to ensure high customer retention as well as identify and realise partnership and revenue-driving opportunities.
- Operational oversight: Collaborate with the Origination team and third-party specialists to ensure contractual adherence, accurate billing, and seamless end‑to‑end service delivery.
- Change & performance leadership: Drive team delivery during periods of significant growth, adapting approach and strategy where necessary and identifying efficiencies to improve team‑wide working practices.
What you'll need to succeed
You are a commercially minded leader with deep expertise in B2B account management and a track record of delivering high‑level customer success. You possess the analytical skills to navigate complex data and the leadership presence to influence stakeholders, mentor a team, and represent Good Energy’s mission.
Essentials
- Strong experience of B2B Account Management, ideally within the energy sector, and demonstrate a passion for service excellence and building long‑lasting relationships.
- Proven ability to role‑model best practices, mentor colleagues, and drive team performance.
- Strong analytical skills with the ability to use data to identify trends, resolve issues, and improve operational tools.
- A confident communicator capable of engaging and influencing both internal stakeholders and external senior partners.
- A genuine passion for renewable energy and the ability to weave our mission into every client interaction.
- A self‑starter who excels at managing a complex portfolio while remaining a dedicated team player.
- Confident traveling to meet key clients in person to strengthen partnerships.
Desirables
- Experience in renewables, microgeneration, or operational roles within the energy sector.
- Experience leading teams or processes through periods of growth or industry transition.
Hybrid working explained: Our office is based in Chippenham, Wiltshire. For this role, we’re looking for candidates who can come in to our Chippenham office, once a week based on location. We offer both formal and informal flexible working options. Full‑time hours are 37.5 per week, Monday to Friday. The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges. We promote work‑life balance and flexibility through hybrid working, which combines both remote and office work.
Benefits you can rely on
- £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
- £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.
- £500 annual development allowance: to spend on your chosen development area, whether that’s in your current role, or future roles.
- 15% annual bonus: company‑wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
- Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work‑life balance.
- Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer‑matched contributions up to 7.5% of your base salary.
Key Account Manager (Export) in Chippenham employer: Good Energy Group
At Good Energy, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions sustainability and innovation. Located in Chippenham, our team enjoys flexible working arrangements, generous development allowances, and a strong focus on employee growth, all while contributing to the transition to renewable energy. With a commitment to work-life balance and a supportive environment, we empower our employees to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager (Export) in Chippenham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially around renewable energy. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Key Account Manager role. Highlight your B2B account management skills and any leadership experience you have. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining us at Good Energy and contributing to our mission.
We think you need these skills to ace Key Account Manager (Export) in Chippenham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Key Account Manager role. Highlight your B2B account management experience and any relevant achievements that align with our mission at StudySmarter.
Showcase Your Leadership Skills:Since this role involves leading a team, don’t forget to mention your leadership experiences. Share examples of how you've mentored others or driven team performance in previous roles.
Be Data-Driven:We love candidates who can use data to tell a story! Include any instances where you've used analytical skills to improve customer relationships or operational efficiency in your application.
Apply Through Our Website:For the best chance of success, make sure you apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Good Energy Group
✨Know Your Accounts
Before the interview, dive deep into the key accounts you’ll be managing. Understand their history, challenges, and how your potential employer has engaged with them. This will show your proactive approach and genuine interest in the role.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in leading teams and mentoring others. Prepare specific examples of how you've driven team performance and navigated challenges. This is crucial for a Key Account Manager who needs to inspire and guide their squad.
✨Data-Driven Insights
Brush up on your analytical skills! Be prepared to talk about how you've used data to identify trends and improve operational efficiency in past roles. Highlighting your ability to leverage data will resonate well with the interviewers.
✨Passion for Renewable Energy
Make sure to express your enthusiasm for renewable energy and how it aligns with the company's mission. Share any personal experiences or projects that reflect your commitment to sustainability, as this will help you connect with the interviewers on a deeper level.
